Woolworths

[Nkhabelem]

Does anyone know the reason why Woolworths doesn't follow up on their customer quiries and complaints? I'm sure even their staff knows this because when you are in their store and you dont like the service, they'll even say to you that you can go anywhere you want.

 

[FNfal]

I have mailed them about 3 times to complain about different things i got one reply

 

[Necuno]

Also no reply on the sour goats milk issue.

 

[whoo_kid]

Also no reply on the sour goats milk issue.

My wife usually complains to the manager of the store which works 90% of the time. Emailing them is never an option as it will never get a reply.

 

[Necuno]

My wife usually complains to the manager of the store which works 90% of the time. Emailing them is never an option as it will never get a reply.

Going there after work.

 

[Nkhabelem]

I say they are bad

 

[maumau]

HUGE deterioration in customer service.

 

[Azbubu]

First you had probs with PnP and now Woolworths...maybe it's not the shops that are the problem.

 

[bwana]

Does anyone know the reason why Woolworths doesn't follow up on their customer quiries and complaints? I'm sure even their staff knows this because when you are in their store and you dont like the service, they'll even say to you that you can go anywhere you want.

Problem is they know you wont.

 

[USZA]

Best way of getting your complaint attended to would be to call the Woolworths Customer Care line. The complaint will get lodged on the system at head office and will be referred to the appropriate person in the relevant department. Be sure to leave your contact details if you want feedback.

This route would be more appropriate to product complaints though. Service complaints would be best addressed with the individual store.

 

[ToxicBunny]

Can't say I've ever actually had a problem with Woolies or any bad service from their staff.

 

[Lounger]

My wife usually complains to the manager of the store which works 90% of the time. Emailing them is never an option as it will never get a reply.

There is often a breakdown at this point. The manager is supposed to contact head office, but they usually do not and then nothing is resolved.

 

[Lounger]

First you had probs with PnP and now Woolworths...maybe it's not the shops that are the problem.

The difference is the problems are now more frequent than they used to be. Less quality control country-wide is an issue. Service is not what it used to be. Prices rising also promotes more expectation of product quality (now in decline)

 

[Necuno]

5 days later and I got feedback

1) They've followed up with the suppliers and will monitor them and the chain for now.
2) voucher due in 2 days.