regardtv
Expert Member
this was taken from http://www.nzwireless.org/postt449.html
heheheee
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Hi,
***I know this is a bit of a read, but if you're having problems with Woosh it might be worth it***
I was hoping i could state my case on here regarding problems I have had with woosh recently to see if anyone else is experiencing the same problems as Woosh themselves are no longer willing to comment. I know there have been articles in the paper and all over the internet regarding their poor service, however they claim that these are only on the outskirts of their coverage area. Can I get some comments please?
I currently use the standard 256k package from woosh which I use from work and home in Grafton.
First problem I noticed was the fact that nearly no one at woosh really has any answers! I was having problems having the modem work on my original notebook (Compaq N1000C). After bringing my laptop and modem in to have the software 'repaired' and reinstalled, they gave me the explanation that "The woosh modems don't work on this model notebook". How completely crazy! Anyway, after recovering the OS, i managed to get it working later that week.
Next problem i noticed was how touchy the modems are. I move it 2cm to the right turn the modem off and on, and i manage to connect to a completely different cell site! Not only that, about 3 weeks after getting Woosh they "upgraded" the Symonds street cell site - at which point i now receive speeds of 2-5K a sec! I may aswell be on dialup, even my latency would probably be lower.
I was supplied with a nice large booster antenna, however these things are larger in length than my laptop, and the cable supplied is almost at thick as fibre cable. My 'mobile solution' is starting to lose its effect. Even if I do bother to carry this door stop with me, when it’s plugged in, the RSCP will be much higher than the ISCP, yet my speeds still sit around 10 to 16k.
Their accounts department (run by one person apparently) managed to charge me 3x the amount I should have been charged for the first month.
I have had my modem replaced 2x already. First modems antenna fell apart, the plastic broke away due to attaching and detaching the booster antenna. The next replacements lights didn't work properly, sometimes the amber lights just wouldn't come on.
I've given up talking to the help desk, their support consists of telling me to turn my modem off and on and "see what happens". After which explaining my problems, they will quickly transfer me to someone else, who then will take my contact details so he can call the 'technical guys' then 'call me back'.
I've been with a number of ISPs, Xtra, Paradise, Orcon where i have used ADSL and dialup. They have all had little things that have let them down, but NOTHING compares to the service i have (or haven't) been provided from Woosh.
What i want to know is if this is an isolated incident or are other people experiencing the same problems with Woosh?
Thanks
Mike
[8D][8D][8D][8D][8D]
Now, one can only wonder if IPWireless provides a checklist to their customers on "How to treat those that pay for ... hhehe... SERVICE ...."
R
************************************************************
The views expressed on this site are my own and NOT those of my employer.
heheheee
[8D][8D][8D][8D][8D]
Hi,
***I know this is a bit of a read, but if you're having problems with Woosh it might be worth it***
I was hoping i could state my case on here regarding problems I have had with woosh recently to see if anyone else is experiencing the same problems as Woosh themselves are no longer willing to comment. I know there have been articles in the paper and all over the internet regarding their poor service, however they claim that these are only on the outskirts of their coverage area. Can I get some comments please?
I currently use the standard 256k package from woosh which I use from work and home in Grafton.
First problem I noticed was the fact that nearly no one at woosh really has any answers! I was having problems having the modem work on my original notebook (Compaq N1000C). After bringing my laptop and modem in to have the software 'repaired' and reinstalled, they gave me the explanation that "The woosh modems don't work on this model notebook". How completely crazy! Anyway, after recovering the OS, i managed to get it working later that week.
Next problem i noticed was how touchy the modems are. I move it 2cm to the right turn the modem off and on, and i manage to connect to a completely different cell site! Not only that, about 3 weeks after getting Woosh they "upgraded" the Symonds street cell site - at which point i now receive speeds of 2-5K a sec! I may aswell be on dialup, even my latency would probably be lower.
I was supplied with a nice large booster antenna, however these things are larger in length than my laptop, and the cable supplied is almost at thick as fibre cable. My 'mobile solution' is starting to lose its effect. Even if I do bother to carry this door stop with me, when it’s plugged in, the RSCP will be much higher than the ISCP, yet my speeds still sit around 10 to 16k.
Their accounts department (run by one person apparently) managed to charge me 3x the amount I should have been charged for the first month.
I have had my modem replaced 2x already. First modems antenna fell apart, the plastic broke away due to attaching and detaching the booster antenna. The next replacements lights didn't work properly, sometimes the amber lights just wouldn't come on.
I've given up talking to the help desk, their support consists of telling me to turn my modem off and on and "see what happens". After which explaining my problems, they will quickly transfer me to someone else, who then will take my contact details so he can call the 'technical guys' then 'call me back'.
I've been with a number of ISPs, Xtra, Paradise, Orcon where i have used ADSL and dialup. They have all had little things that have let them down, but NOTHING compares to the service i have (or haven't) been provided from Woosh.
What i want to know is if this is an isolated incident or are other people experiencing the same problems with Woosh?
Thanks
Mike
[8D][8D][8D][8D][8D]
Now, one can only wonder if IPWireless provides a checklist to their customers on "How to treat those that pay for ... hhehe... SERVICE ...."
R
************************************************************
The views expressed on this site are my own and NOT those of my employer.
Good speeds, good support (I remember sometimes phoning at 2 or 3 a.m. about a very technical prob, and a technically literate would pick up the phone straight). They weren't so good after they were sold to WorldOnline, everything got worse. At some point I remember they also changed e.g. their proxy from Linux/Squid to Novell, couldn't imagine why they'd want to do that.