HOLY MAnIAC
Well-Known Member
- Joined
- Apr 17, 2011
- Messages
- 299
- Reaction score
- 2
10 years of being a client of Afrihost, I am so disappointed by the recent lack of service.
Multiple calls to the Call center (completely inaudible - voice quality on consultant side terrible)
Multiple chats on the Whatsapp support line - where every 5 mins the consultant closes the chat and I have start again with someone new.
I called a month before moving to find out the process and I was told all I need to do is cancel the line and order a new line.
I canceled the line a month ago and ordered the new line a week ago.
I was originally told if there is a line installed already it would take up to 24 hours to activate the new line
A couple of days after moving in and submitting the order i called in to find out the progress the line was so bad I could not hear anything tried the Whatsapp support line.
After some back and forth... I was told they need to submit a manual order for the line I asked why it was not done already, Afrihost replied they will do it now....5 days after the order
I was told I would receive an update within 48 hours regarding the process and had to call in myself for an update.
Now I'm told the order can't proceed until I give them the b number for the new line... and I need to contact Openserve for this.
Irritated that I need to call Openserve when I am paying Afrihost for my service and not Openserve I called Openserve to find out the B number after being transferred 3 times I was told Afrihost needs to supply the B number.
I reported this back to Afrihost they told me this is not true and they would get a senior consultant to contact me(who contacted me on such a poor line that again I could not hear anything that was being said).
This is the worst service I have ever received
Multiple calls to the Call center (completely inaudible - voice quality on consultant side terrible)
Multiple chats on the Whatsapp support line - where every 5 mins the consultant closes the chat and I have start again with someone new.
I called a month before moving to find out the process and I was told all I need to do is cancel the line and order a new line.
I canceled the line a month ago and ordered the new line a week ago.
I was originally told if there is a line installed already it would take up to 24 hours to activate the new line
A couple of days after moving in and submitting the order i called in to find out the progress the line was so bad I could not hear anything tried the Whatsapp support line.
After some back and forth... I was told they need to submit a manual order for the line I asked why it was not done already, Afrihost replied they will do it now....5 days after the order
I was told I would receive an update within 48 hours regarding the process and had to call in myself for an update.
Now I'm told the order can't proceed until I give them the b number for the new line... and I need to contact Openserve for this.
Irritated that I need to call Openserve when I am paying Afrihost for my service and not Openserve I called Openserve to find out the B number after being transferred 3 times I was told Afrihost needs to supply the B number.
I reported this back to Afrihost they told me this is not true and they would get a senior consultant to contact me(who contacted me on such a poor line that again I could not hear anything that was being said).
This is the worst service I have ever received
