Grant
Honorary Master
So, this morning I get a text from these people:
"you recently interacted with xxx from Afrihost. Please rate the service you received from xxx by replying with a number from 0(worst) to 10(best)".
My last interaction was via email.
A month or so back i get an email:
"thank you for your payment, proof of payment has been received"
Then, a week later I get another msg saying payment has not been received (this despite afrihost confirming proof thereof).
So the same day, I respond to the email asking them to check which account it is we are dealing with - the email from them only has a ticket number as reference.
Over 2 weeks later i am afforded the courtesy of a reply to my query.
I am requested to "URGENTLY" attend to this account payment (note - they have completely ignored my previous mail regards the same).
"URGENTLY" ??
You have got to be crapping me !
2 weeks, not 2 days, but 2 weeks after I query this account these people have the gall to send an email asking me to treat it as URGENT !!
Given it has taken them 2 weeks to respond to my mail, it is more than apparent that there is absolutely nothing URGENT at all.
But now another 2 weeks or so later I get this text message asking to rate the service i received from someone a few weeks back.
In the past i used to respond, for some reason foolishly thinking the opinion of customers would help them.
No more.
But, should the truth be told, my response would have been a big fat ZERO.
I have no idea as to what may have happened to afrihost at the end of last year, but since then, afrihost is by far the most incompetent company i have had the misfortune of having to deal with.
This year i have had to deal with both telkom & home affairs - a dream & example of efficiency by comparison to afrihost.
You can expect a reply within 24 hrs from either - not so with afrihost.
It has become evident that there is a big big problem at afrihost.
Whatever it may be is anyone's guess, but it appears to be big based on comments both here & other websites.
"you recently interacted with xxx from Afrihost. Please rate the service you received from xxx by replying with a number from 0(worst) to 10(best)".
My last interaction was via email.
A month or so back i get an email:
"thank you for your payment, proof of payment has been received"
Then, a week later I get another msg saying payment has not been received (this despite afrihost confirming proof thereof).
So the same day, I respond to the email asking them to check which account it is we are dealing with - the email from them only has a ticket number as reference.
Over 2 weeks later i am afforded the courtesy of a reply to my query.
I am requested to "URGENTLY" attend to this account payment (note - they have completely ignored my previous mail regards the same).
"URGENTLY" ??
You have got to be crapping me !
2 weeks, not 2 days, but 2 weeks after I query this account these people have the gall to send an email asking me to treat it as URGENT !!
Given it has taken them 2 weeks to respond to my mail, it is more than apparent that there is absolutely nothing URGENT at all.
But now another 2 weeks or so later I get this text message asking to rate the service i received from someone a few weeks back.
In the past i used to respond, for some reason foolishly thinking the opinion of customers would help them.
No more.
But, should the truth be told, my response would have been a big fat ZERO.
I have no idea as to what may have happened to afrihost at the end of last year, but since then, afrihost is by far the most incompetent company i have had the misfortune of having to deal with.
This year i have had to deal with both telkom & home affairs - a dream & example of efficiency by comparison to afrihost.
You can expect a reply within 24 hrs from either - not so with afrihost.
It has become evident that there is a big big problem at afrihost.
Whatever it may be is anyone's guess, but it appears to be big based on comments both here & other websites.
