Rishalin
Senior Member
WTF..
All of a sudden my iBurst gives me Authentication errors.. and my login details are 100% correct..
So I called iBurst and reported the fault (REF: 057164) - iBurst escalated this to there higher support or whatever.. Today I called again and was told the following :
The reason being is that I have no bandwidth on my account.. so I said what about the throttle to 64kbps?? I was than told that they aware there is an issue where people are getting disconnected but in order to fix it I MUST TOPUP my account..
Now WHAT THE F,, is that?? I must pay iBurst to FIX THERE issue..
Its the 1st time I hear this ***..
Shaun can you assist and get my internet resolved PLS.. I am no ways topping up my account.. If iBurst throttling system doesnt work its not MY PROBLEM and I dont see logic in this making the consumer pay to FIX it.
All of a sudden my iBurst gives me Authentication errors.. and my login details are 100% correct..
So I called iBurst and reported the fault (REF: 057164) - iBurst escalated this to there higher support or whatever.. Today I called again and was told the following :
The reason being is that I have no bandwidth on my account.. so I said what about the throttle to 64kbps?? I was than told that they aware there is an issue where people are getting disconnected but in order to fix it I MUST TOPUP my account..
Now WHAT THE F,, is that?? I must pay iBurst to FIX THERE issue..
Its the 1st time I hear this ***..
Shaun can you assist and get my internet resolved PLS.. I am no ways topping up my account.. If iBurst throttling system doesnt work its not MY PROBLEM and I dont see logic in this making the consumer pay to FIX it.
all is working now...