WTF? New Cyberdyne website doesn't work in Firefox

What I don't get is aren't there things called standards when making websites?

If you follow these standards shouldn't your site work in all browsers?
 
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What I don't is aren't things called standards when making websites?

If you follow these standards shouldn't your site work in all browsers?

+1
I'm a web developer/designer and we make sure all our sites function on IE5-7 and Firefox
 
This Web Site and associated Price Guides are designed and optimized for use with Microsoft Internet Explorer (IE). Non-Microsoft browsers are not currently supported and neither our Web Site nor price guides will be correctly viewable using a non-IE browser. Should you not have a copy of Internet Explorer (IE), you may download the latest free version from: http://www.microsoft.com/windows/ie/default.mspx

We do apologize for this, however cross browser support will be implemented in due course to resolve these issues. Since this is a new deployment, we first wish to ensure the system is bug free running on Internet Explorer (IE) and once we are satisfied the system is working according to our high standards, we will then address cross browser support.

*grin* I get the following message If I visit their site. Just for that I will not buy from them. So how do I de-register my account if I cant login :D

I also see they get 42 Errors, 7 warning(s) using the W3C validator.

Regards,

Ps. Ah I can click on the far right of the edit box. But $%# the layout looks ugly and broken.
 
I've never liked Cyberdyne. Right from the beginning, they behaved as if all their customers were thieves: they have heaps of legal conditions everywhere, far in excess of what I've experienced at other computer distributors. It wouldn't surprise me at all to discover that Matthew Greenway is a lawyer.
 
*grin* I get the following message If I visit their site. Just for that I will not buy from them. So how do I de-register my account if I cant login :D

Don't whatever you do follow the instructions in their promo emails:

"You are receiving this email because you are a member of the CyberDyne mailing list. Should you no longer wish to receive these mailings / price guide updates, kindly reply to this email and include the word 'REMOVE' in the body of your email, and your email address will be removed from our mailing list promptly. "

Chantelle will shout at you as she did me:
"you once more have failed to read correspondence sent to yourself from CyberDyne as I have clearly explained the removal process in the below email. Here is a copy once more for your reference."

Rather follow this method as per her instructions:
"In order to remove your email details from CyberDyne's mailing list or to remove your pre-registration from our
database kindly visit the following URL:

http://www.cyberdyne.co.za/Unsubscribe.aspx

In the supplied field kindly enter the email address you wish to remove and click on the 'Unsubscribe' button
to complete the removal process.

Thank you kindly. "


:p:eek::p
 
Geezzz, are these people on a power trip or something? I'd never use them, ever. I've been following the thread, but this is insane.
 
So far I've been happy with their service, heck, even my mother likes them... she picked up my stuff there a few times...

Delivery is free, which is AWESOME. Only irritation is waiting a week for stock at times, and now their website. Perhaps if they ramp up the website to handle stock indications as well, in Firefox nogal, they'd squash my only problems with them.

3 Moans vs 29 praises? I'd say that's excellent. People are usually faster to complain, so that's pretty impressive in itself. My experiences with them have always been positive as well.
 

ROFLS
pwnd

what a bad web designer,
as a webdesigner( i have been web designing for the last 3 years) anyone that cant design a site to be able to work on all the big browsers suck IMO
also if you are changing the complete site, then you would have both site running parrelal, for now so you can fix up the bugs on the new one, and if a customer does not want to have bugs he can use the old web site.

i advise a new web designer the one they currently have obviously sucks :p

ps... maby there web designer should go check out the W3 standards. or learn how html works by going to http://www.w3schools.com/HTML/
 
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ROFLS
pwnd

Lets just say Matthew told a few porkies there. Not having sufficient space for a decent reply, I had to let it go. Maybe I should post all the emails and transcripts here.
 
Very entertaining!!

As a person running my own IT support company I must confess I find this thread rather entertaining. I have been a dealer with most of the major South African IT distributors - including CyberDyne for which I have been a customer of theirs now for over 10 years (Since their Illovo days). As 'Pyro' so aptly put it: 3 Moans vs 29 praises? I'd say that's excellent. People are usually faster to complain, so that's pretty impressive in itself.

My experiences with them have always been positive as well. In over 10 years I can say this is a very well run and managed business and that is based on me being in the position of being able to directly compare CyberDyne to the the 'Big boys' in IT distribution. Yes - I too have had 'issues' down the years - as anyone would no doubt experience when dealing with a company for this duration of time, but these guys at CyberDyne have always, without exception, gone out of there way to resolve them and the 'issues' I experienced were few and far between - when I have had an 'issue' it has always been resolved to my sastisfaction - had this not been the case I would have logically stopped supporting them years ago. Now, what amuses me is the comments made by 'FANS'. I read the comment he posted on hellopeter as well as the rest of the comments he has made on this forum for which I get the impression that he is trying to 'hide' what really occured here. On both hellopeter.com and this forum I note that he has 'quoted' snippets of correspondance he has received from CyberDyne - he has NOT actually published a full history of the ORIGINAL email threads he claims exists between himself and CyberDyne - 7 emails as stated on hellopeter.com. He further goes on to say under 'Customer's Feedback' on hellopeter.com: Utterly disgusted: I stand by my report and am willing to supply phone transcripts, email and sms copies to anyone considering doing business with this mob.Their customer relations are PATHETIC.

Why not actually then publish at least the emails up here so that we can all see exactly what occured ? (I'm not sure how you plan to publish the SMS's you received from them) Quoting 'pieces' of email received from CyberDyne is extremely ONE-SIDED and no doubt CyberDyne would have made these comments in response to YOUR original comments made to them. What really interests me is to see the email that 'Mr. Lategan' sent to you, resulting in the response you posted here being:

Dear Mr Lategan

I take exception to your email.

1) You should have phoned me if you couldn't deliver immediately to prevent delay. I was assured you have access to my phone number on my customer profile.

2) I NEVER changed my mind about delivery. I was never asked. I assumed that it would be delivered as you have my delivery address in my profile. Nowhere did I select "collection". (Note - I did agree I was wrong about this, but I did correct the delivery option within minutes on the phone to Mark Johnson (He was the one who said it would be delivered the next day, and if they couldn't, they would phone me).

I am going overseas on Thursday. Should you not be able to deliver before 13:00 on Thursday 28 August 2008, please arrange for my order to be canceled, my money refunded, and my personal profile on your database permanently deleted.

Your faithfully​

You have also made several contradictions here which no-one seems to have picked up on. You described CyberDyne on hellopeter.com as a 'mob' (Basically you are implying they are criminals / gangsters) and you mention on this forum: 'I really wouldn't bother with them at all', but in the very next breath you are saying: 'I know many people happily use Cyberdyne. I have no problem with that and encourage you to continue.' ?????? Is calling them Gangsters / mobsters not actually discoraging people from dealing with them ? How can you make such contradictions or don't you read what you write ? On the one hand you slagging these guys off and basically telling everyone who reads your posts not to deal with CyberDyne, and then you are saying 'I encourage you to continue'!! Why would you possibly encourage anyone to deal with CyberDyne if they are the 'Gangsters' or 'mob' your one sided postings are making them out to be ????? Either you support them, or you don't which is your freedom of choice in a free market economy - but when running a company down behind their backs on this forum (hellopeter.com at least gives the supplier a fair chance to respond), surely the ETHICAL thing to do from your side, is to publish all these emails on this forum so that we can at least see both sides of this argument ? You have stated in so many words that the Managing Director of CyberDyne, Matthew Greenway is a liar (Lets just say Matthew told a few porkies there) - but how do we know you are not the one telling 'porkies' here with your 'snippets' of CyberDyne emails and contradictions ??? It does not take a rocket scientist to take the parts of someone's comments and quote them out of context to make them look like the 'bad guys' and that is why as 'Slootvreter' correctly pointed out: 'People have a nasty habit of twisting the true facts to suit their mood' - so please publish all the emails between yourself and CyberDyne up here so that everyone can see both sides of this issue because as it currently stands we are only seeing your side of the story.
 
Another two options for logging in with FF3:

1. Use the tab key to move the focus to the text fields.
2. Use Firebug to hide the footer div (#footer) with CSS (display: none). You could also use Greasemonkey or Stylish.

_da.

P.S. There's no excuse for designing an IE-only website.
 
Thanks, taking the stylesheet off did the trick.

But seriously, they seem to have put in a bit of extra effort to make sure it only works in IE. :(
 
CyberDyne Web Site does run in FireFox, Google Chrome etc.

Thanks, taking the stylesheet off did the trick.

But seriously, they seem to have put in a bit of extra effort to make sure it only works in IE. :(

The CyberDyne Web Site is now supporting non-IE browsers such as FireFox, Google Chrome etc. as they have applied new updates yesterday to address these issues, but prior to these updates being applied by them, are you not being a tad petty here - especially with your comments about 'Yup, it's like sticking a plaster on a broken leg' and 'No orders from me until it works in Firefox.' ? Have you actually bothered to contact CyberDyne and ascertain exactly why their new Web Site was initially launched only to support IE .... or you just going to continue with assumptions ? We all know what assumptions are, and the fact that CyberDyne included a pop-up for non-IE browsers stating that the site at that time was only going to work on IE and they were going to address this problem in due course meant that they were very well aware of this. You guys have therefore been stating the obvious as CyberDyne themselves actually acknowledged this via the pop-up that was appearing on FireFox etc. prior to the updates they made yesterday and the question you should have been asking is 'Why did they initially support only IE ?'. They are a very good company and there obviously must be an equally good reason for this - that is at least the logic I applied and instead of bitching about it, I made the effort to contact CyberDyne and find out exactly why. While you may, or may not be interested now that CyberDyne has resolved this problem, this is what they explained to me:

They are running a SAP system which is a 'back end' in relation to the Web Site - this being the 'front end'. They had to interface the two systems together, however the SAP people were only available in September and December to work with CyberDyne's Web Developer to interface the two systems together. Because CyberDyne had outgrown their legacy CyberQuote system earlier this year already, they urgently needed to migrate to the new system and could not wait until December for the SAP people to become available - they therefore had to migrate in September. CyberDyne's Web Developer wanted to deploy in October, but because they could not leave this until December, they deployed in September when the SAP people were available and to meet the deadline, their Web Developer completed the launch site, but only IE was supported as he was not afforded the chance to include cross browser compliant code. Because it was not going to take long to provide this cross browser support, they launched the site and acknowledged the problem (FireFox etc. pop up seen when using these browsers) - knowing that they would attend to it in the very near future. This was therefore merely a timing issue in that to meet deadlines imposed they would sacrifice the cross browser support and then address it in the very next Web site update, which is exactly what they have done! When I spoke to them earlier this week, they told me that by this Friday the 31st of October 2008 this problem would be resolved, and I see that they already have sorted it out on Tuesday the 28th of October 2008. I also asked them why they did not leave up the original Web Site as a 'fallback' and then phase this out over time for which they explained to me that the new Web Site system never had any major issues at launch date - except for the lack of non-IE support. This meant that there was no good reason to retain the old Web Site as it no longer served any purpose and that is why they pulled it. I used the new Web Site on IE virtually from the first day they went live with it, and I could not locate any problems - it my opinion it was a vast improvement to the previous system and once you use the new system, you would see that there really was no need for them to keep that running, so I do see exactly where they are coming from in this regards.

Now, people like 'Ludjer' have made some really daft comments in this regards. In his opinion CyberDyne's Web developer 'obviously sucks' and he is suggesting he goes to 'school' (http://www.w3schools.com/HTML/) - rather good when 'Ludjer' himself can't even spell correctly ('then you would have both site running parrelal') !!!! Perhaps he should attend school himself and learn how to write as this is really rich coming from him - someone who feels because he has been 'web designing for the last 3 years' is an expert. If he bothered to use CyberDyne's new system, he may well discover just how good it really is. I have placed orders in the past on the old CyberQuote system, and have also been using the new system since they deployed it last month, and I have to say I am blown away by how well this actually works. I somehow doubt that 'Ludjer', the ' have been web designing for the last 3 years' could possibly build an application to this level as once you use the system, you can see that a lot of thought and development work went into this, and this was not coded by some idiot who thinks he is a 'professional Web Developer' because he has been doing it for 3 years now. While there are obviously areas they can improve, I can only commend CyberDyne for the way this system works as everyone of my orders processed through it have been processed very rapidly and what I love about this system is the way in which it keeps you updated at all times with regards to the progress of your order. When you pay CyberDyne via EFT, the system even confirms when the money reflects in their bank account by providing statements of account, and even after they have delivered the shipment, they upload a scanned copy of the Delivery Note with the persons signature who signed for the delivery. This goes far beyond what other companies are offering and that is why I think you guys are really being petty. You obviously don't buy much, or anything from CyberDyne when you make comments about your not buying anything unless FireFox etc. is supported because unless you are running a non-PC based system like an Apple Mac, you could easily use IE while they were attending to this issue. I use IE, FireFox and Google Chrome because there are Websites for example that don't work nicely in IE, but work in FireFox and so on. What puzzles me is why you were all going on about this, when all it took was one call to CyberDyne to set the record straight i.e. get your facts straight from the start before jumping to assumptions ?????

We all entitled to our opinions which I respect, and my opinion here is that you were all making a big deal about a very minor issue in the scheme of things which has already been resolved yesterday by CyberDyne. I have never had an issue with this company, but after speaking to them about the launch sites IE only support, I have to say that they have gone up further in my estimation because few companies would take the amount of time they did, to explain this all to me and they were very friendly and honest about it - for this they have scored even more points with me because there a tons of South African companies out there that lie and bullsh*t customers, yet CyberDyne at least showed character from the very outset by not only confirming the non-IE support in writing on their Web Site in the form of that pop-up, but also they kept their promise about resolving it - for this, you have to give credit where credit is due, and CyberDyne has certainly earned this from me. I for one will continue to make use of this company as I feel they are doing an excellent job overall and look forward to seeing the other improvements they told me about yesterday which are going to be implemented on their Web site over the coming months.
 
Do you work for Cyberdyne? :p
Anyway, thanks for the info!

Not at all - I am merely a customer of CyberDyne's who has read these comments and feel that people are being very stupid and petty. They have been missing the point entirely because the issue here is not about their launch site not supporting IE (I think CyberDyne's pop up on non IE browsers made that perfectly clear as they confirmed the issue and stated they would address it, which they have indeed been true to this statement), but rather 'Why did they launch the site initially to ONLY support IE ?'. People are bitching here over assumptions. This is why I contacted CyberDyne and asked them outright why they launched the site to be IE compliant only and they explained it very nicely to me. I am merely now pointing this out for the benefit of users on this forum as people are very quick to bitch and snivel - even about very minor issues, but very slow to acknowledge the good. For someone who buys from CyberDyne (one of multiple suppliers) I don't like to see people making these incorrect comments as I am a firm believer in fairness, and until we all know the reason or reasons why CyberDyne did this, then none of us are in the position to pass judgement. One of the reasons why people often struggle to resolve issues with a supplier is because of exactly this - they immediately jump to conclusions and draw assumptions. A lot of problems in this world could be resolved if people just slowed down and asked the right questions. Since it has not occured to anyone here to actually ask CyberDyne this question, I took it upon myself to find out and had they not entertained my question or been 'difficult' about it, I would have commented on this as I deal with this company and would like to believe that they are indeed a good company. They did not dissapoint me because they took the time to answer this question about the lack of IE support on the initial launch site (That site is now replaced by one that does work in all browsers), explained to me some of the improvements in the pipeline and they even asked me for suggestions to help them further improve the site. As I mentioned in my initial post I was very impressed with this and I am glad that I did contact them because I for one now understand their motives which was obviously not clear to everyone who was bitching about them. :D
 
Wow someone's a little touchy...
As a web developer, I have never launched a site that didn't support IE & Firefox (and now, it's IE6, IE7 and Firefox). It's just bad practice to launch a site that doesn't support the two most popular browsers.

Even CyberDyne's newsletters are very poorly designed.
And just incase you missed it JigSaw, the guys were coming up with ways to be able to use the site in FF (which they shouldn't have to do) and it really isn't up to the end user to point out such large flaws anyway

Oh well just my 2c. Wouldn't wanna be called a bitcher & a whiner & a petty moron etc etc
 
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Not at all -

Umm, soooo, you seem to have intimate knowledge of their IT integration schedules, development issues and deployment platforms ....... but you don't work for the company? Maybe I should just phone them up and ask them what theie markups are, what their monthly revenues have been over the past year. According to you they just hand out this business sensitive information to anyone who asks.

Well, like you said, we're all a bunch of drooling idiots, so lets all pretend that we believe you.
 
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Umm, soooo, you seem to have intimate knowledge of their IT integration schedules, development issues and deployment platforms ....... but you don't work for the company? Maybe I should just phone them up and ask them what theie markups are, what their monthly revenues have been over the past year. According to you they just hand out this business sensitive information to anyone who asks.

Well, like you said, we're all a bunch of drooling idiots, so lets all pretend that we believe you.

You people are still missing the point here. Let me suggest then that since the CyberDyne site is now working in FireFox, go to the 'Contact Us' page and make contact with CyberDyne's managing Director and send all your questions / grievances to him, or better still pick up the phone, call the company and ask to speak to the M.D.. 'charlie 82' I suggest you send them your C.V. since you, like 'Ludjer' are another EXPERT Web Developer - I am sure CyberDyne can make use of your services. Instead of sitting around like a bunch of little girls having a bitch session - contact CyberDyne yourselves and find out WHAT information they are prepared to provide before making purile remarks about 'Maybe I should just phone them up and ask them what theie markups are, what their monthly revenues have been over the past year' - that obviously had absolutely nothing to do with the lack of non-IE support at the launch of their new Web Site. Please contact them if you doubt what I am saying and find out for yourself.
 
JigSaw, while all your info is appreciated, the user experience determines success or not.

I could not agree with you anymore and that is exactly why I have suggested that people contact CyberDyne directly with their issues or suggestions as sitting here on a forum and bitching behind their back is hardly going to solve any issues or lead to functionality or improvements we as customers are looking for. :)
 
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