WTF Telkom

[DrewChan]

Now on hold for 34 mins FUUUUUU....... Logged a hellopeter complaint but see they don't respond.

 

[PsyWulf]

That's pretty standard wait time ^

 

[Tacet]

They offer a call-back function. It normally works very well for me. They've taken longer than their initial forecast to respond, but thus far they've called me back every time.

 

[PsyWulf]

From what I've experienced the last 2 weeks the callback function only kicks in if you're in the queue longer than 30minutes,that or it was broken the 3 times I had to phone and wait 30ish minutes for the message to prompt me to be called back

 

[DrewChan]

I used to work in a call centre so I view this as really sloppy for such a big company

 

[DrewChan]

2nd call - 44:47 mins - I give up

 

[hellfire]

2nd call - 44:47 mins - I give up

Best find something to occupy yourself while waiting. Even better, call from a phone with speakerphone function so you don't get neck cramps

 

[lilggg]

Or take 10min sessions with other people in your family, makes the 80mins waiting time seem less.

 

[mrlgm007]

i all ways get a good movie on before i call them hehe hate calling them.

 

[DrewChan]

Well got through to them this morning - 11 days and they haven't even set a date for line installation :'( and dear god theres still adsl line activation after that

 

[m4dh4tt3r]

yea thats normal, it is to be expected to wait around 4 weeks for line installation, most times more

 

[DrewChan]

Used to have a friend in Telkom who got things done within a week - unfortunately he quit

 

[Chaos247]

Well got through to them this morning - 11 days and they haven't even set a date for line installation :'( and dear god theres still adsl line activation after that

I went through the same problem for 3 months until i decided to get creative. Heres what i did, maybe you can do the same:
1.Get the job number allocated to your request.
2.depending on your area, im sure you can find a telkom guy hanging around somewhere.
3. Tell him/her that you have a job number. Ask if he/she would be able to help you, maybe install the line on a Saturday "privately"
4. the techs are able to activate the line immediately and test. he made one call, and it was sorted.

I had all of this done in under 3 hours and because I took up the 1 month trial. i could do the self install... Bear in mind that my exchange could accommodate me immediately...

Again all of this will be done legally due to the fact that you're using a valid job number, you're just speeding up the process