xbox live points stolen

cavedog

cavedog

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Wow k all my points have been stolen.

21/11/2011 all the purchases was made premium packs for fifa 12

1200 points was used on games I don't own and I didn't even have a xbox cause my xbox went bust. Bought myself a new xbox 360 and I noticed all my points was gone but wasn't quite sure if I used them or what. Then I checked the history and my point have ALL been used on fifa 12 content. I don't even have that game. I hate football games.

So I called them and they say they can't do anything cause its prepaid ponts card I bought..... wtf :mad:

EDIT: OMG I see achievements for Madden NFL 11, Halo 3 and Fifa 12 and I never owned those games and NEVER played them. omg
 
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bu_microsoft.jpg
 
Ponder, you evil being :D
Good one. Very appropriate.

Cavedog, hope you get sorted and are somehow able to get your points back, or at least, not lose any future purchased points.
 
Same thing happened to Geo on the nag forums. He managed to get his points back. I'm not at a pc so can't post the link. Just do a forum search and I'm sure you'll find it.
 
most useless basterd in the world.

I email them and they reply by saying they can't do anything I need to phone phone support.
I phone phone support and they say they can't do anything cause I'm using prepaid cards.......

So that leaves my account op for free pickings..... Thought SA service suck but God xbox live has the most uselsss support.

I don't know what to do now. My account has been compromised and there is nothing I can do. create a new one will loose all my score not to mention my 1 year and 3 months live membership will also be lost then.
 
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DsBalsak said:
Create a new password
Click to expand...

Just did. Changed the email and the password.

Also just saw that you can remove all the consoles from your gamertag. that means it will ask for the email and password again when you want to sign in on your profile.
 
What happens it they Download your profile to their console.

They some how get the password for your live account.
Then they download your xbox live profile to their console.

Then they spend all your points and stuff.

Once your profile is downloaded to a console you no longer require a password to login even though I changed the password..... The only way to fix that is this https://live.xbox.com/en-ZA/Profile/Protection

It removes all access and requires you to redownload your profile by entering the username and password again.

I never got my points back but I changed the password and my email address so I suggest you guys do too or atleast check which consoles don't require username and password to sign in. It shows how many consoles don't require a password....
 
I must also add that please make sure that you take care if you use your credit card cause microsoft said that when your account is hacked and points bought on your credit card and you report it as fruad that your credit card company must refund you that money....

So just saying don't be sorry be safe...
 
exact same thing happened to me earlier this week. bought 2100 points scratchcard, loaded em and next day my account was hacked and the points stolen.. and yup Fifa 12 (a game i dont even own) was on my recently played list.

I called MS, and they are unsure as how to refund me because it was a scratchcard and not bought off a credit card :/
 
And 654321 is not better that 123456 as a password.
 
Damn, same thing happened to me.
Some plank stole my points as well, I assume it was for Fifa 12 as well, as it was the most recently played game.
Sure does leave a bitter taste............. the fsuckers!

Suddenly I am thankful that I removed all my CC info from my profile last year.
 
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