XBox Xchange

semiautomatix

semiautomatix

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After about a year my Xbox 360 suddenly developed a need to appear in Black and White on a standard-definition TV. As such, my days of playing Halo 2 in bed were limited. Once Halo 3 came out this was not longer acceptable.

So I was told to take the box to JNC and it could be replaced. First I needed a reference number. Microsoft help line is worse than dealing with Telkom. The woman could barely understand English (but she deals with UK customers), gave me minimal support and was unsure of what I should do with my console. Finally, I gave up and told her the only reason I'm calling is I need a reference number - give me that and I'll go away.

I called JNC who informed me that because I have an international (Australian) Xbox 360 I needed to bring it to them in Bedfordview (after giving them several details, including the much sought-after M$ ref number).

I went there, they swapped the unit in 5 mins, signed a form and sent me off. My new Xbox 360 works perfectly and I am more than astounded at the level of service I received. I had to ask myself: why didn't I do this sooner.

So good job to Microsoft (not the callcentre, mind you) and JNC for putting together an exceptional exchange programme for faulty units! I was plesantly suprised at the ease of the process. :p
 
Indeed, I had an all-round good experience replacing my xbox. I just told the MS helpline worker that I wanted to replace my xbox. No worries, only asked why, told him it's scratches my discs, got the ref number and everything was sorted :D
 
I bought my xbox in the uk 2 years almost two years ago, and i got the red ring of death. I phoned xbox here and they said they could not help me at all. So i couldnt play for months. Then my parents went to the uk so i sent it with them, and have it back now. There must be an easier way if my xbox spazzes out again? I was not impressed with MS service here..
 
MS South Africa will honour an international warranty, I know a lot of folks who've swapped theirs out. You probably still require proof of purchase, and they don't use local stock so you have to wait for them to get an international swap unit.
 
Chingatchkook said:
I bought my xbox in the uk 2 years almost two years ago, and i got the red ring of death. I phoned xbox here and they said they could not help me at all. So i couldnt play for months. Then my parents went to the uk so i sent it with them, and have it back now. There must be an easier way if my xbox spazzes out again? I was not impressed with MS service here..
Click to expand...

Mine was an international box (Aus/NZ) and I swapped it out for a UK box. Very easy. However, I did "buy" my box in South Africa. The Microsoft help line is of no help what-so-ever. I just called them to get a reference number. Maybe, next time (hopefully not), give JNC a call directly and if you have the correct documents (especially proof of purchase), they can help you out.
 
doobiwan said:
You probably still require proof of purchase, and they don't use local stock so you have to wait for them to get an international swap unit.
Click to expand...

Fortunately they had got a shipment of UK Xbox 360s last week so there were quite a few for my swap. Quick, easy, done in one day incl. faxing, driving there, etc, etc...
 
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