Yeboyethu new trading platform

[AirWolf]

Anyone registered and successfully able to log-in and trade?

Submitted documents over a month ago, and still get the "you are awaiting trading approval" sms when requesting the OTP at log-in.

Call centre is clueless - first they said it's all approved on their side, then they said it's still awaiting approval.

 

[AirWolf]

Absolutely useless this new trading platform.

After multiple calls and emails, I can log in.

Now, it shows I have 0 shares, and they want a proof of payment. These are the original shares I bought over 8 years ago.

 

[AirWolf]

Still not seeing any of my shares loaded on my account to trade, after log-in.



Wonder how many people managed to get through the registration / verification process, or are they "forcing" people to sell via the call centre out of sheer frustration.

 

[ice_cubes]

still need to check mine

 

[AirWolf]

still need to check mine

Please check, so I know I'm not alone.

 

[AirWolf]

Received an email to contact the call centre, which I did. Then sent below email to them.

Good day

I have called the call centre twice in the last 15 minutes.

On the first call I used option 3, I told them about the shares not showing up, and they said they can see 100 shares on their side. So I said I want to sell, to which they said they will get someone to call me back for the sale.

I called back and used option 2, and requested the sale of my 100 shares. They said they can see 100 shares, requested OTP, then they say they can’t see any shares. Went through 3 OTPs. Then they say ask me if I signed a pink form, which I didn’t. Then they ask me if I sold already, which I didn’t. Then they say, I put them on the market 15 minutes ago (which I didn’t as someone was supposed to call me back for the call), and they say I put them up for sale yesterday (which is not possible, as I didn’t call yesterday, nor did my shares ever appear on my online account profile).

Asked the agent to send me SMS to confirm that the shares were up for sale. Instead received an SMS to re-register on your website. I followed the process and registered.

Logged in and account is still the same.

Please advise.

Regards

 

[AirWolf]

Finally sorted and reflecting on online platform.