Your cellular service has been suspended

N

neoassasin

Senior Member
Joined
Dec 22, 2005
Messages
773
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Location
Cape Town
I need some help or advice please. My phone was stolen on Friday so I reported it and blocked the phone and sim. I did a sim swap on Saturday and the line is active again but I can't make outgoing calls. I get the message, "Your cellular service has been suspended". According to customer care everything is fine on their side and they keep escalating the call but still have the same problem.
 
Finally got through to a consultant who in his own words "can think logically". Apparently my sim had to be synchronised which took him 10 seconds after going through all the other procedures.
 
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