LLoydizle
Senior Member
This is becoming quite annoying now.
Since I moved home and switched to Vumatel in the middle of February, I have been having disconnects that last for about 5 minutes every week. I would not think too much of it if I did not work from home.
But every week when it goes down (either I'm on a call or I'm uploading/downloading large files), my line goes down. The CPE shows that everything is fine, but the internet light on my router is orange.
I have been calling customer support for most of the time it happens. All of the times that I have called, I am either told that there was an outage or maintenance is happening. 16 weeks have gone by - are you seriously telling me that Vumatel has an outage or are doing maintenance every week for 16 weeks?!
It got to the point where I had to speak to the support agent and actually ask the person to talk to the manager about my situation and how this is happening every week and actually make a ticket for me (which has not been created yet) to investigate the issue. Why am I doing your support agent's job???
This is actually becoming ridiculous. I am GIVING you information - why am I suggesting what the support agent should do and why is the support team not acting on it?!
Since I moved home and switched to Vumatel in the middle of February, I have been having disconnects that last for about 5 minutes every week. I would not think too much of it if I did not work from home.
But every week when it goes down (either I'm on a call or I'm uploading/downloading large files), my line goes down. The CPE shows that everything is fine, but the internet light on my router is orange.
I have been calling customer support for most of the time it happens. All of the times that I have called, I am either told that there was an outage or maintenance is happening. 16 weeks have gone by - are you seriously telling me that Vumatel has an outage or are doing maintenance every week for 16 weeks?!
It got to the point where I had to speak to the support agent and actually ask the person to talk to the manager about my situation and how this is happening every week and actually make a ticket for me (which has not been created yet) to investigate the issue. Why am I doing your support agent's job???
This is actually becoming ridiculous. I am GIVING you information - why am I suggesting what the support agent should do and why is the support team not acting on it?!
Last edited:
