Your temu orders

I was comparing some old prices and this new "Import-related fee" is just a price gouge, the prices of the actual goods have actually gone up despite them now apparently no longer incl the import duties.
I suppose it's just Temu doing shady Temu stuff :(

Import-related fee
A fixed amount will be charged at checkout to cover all customs-related processes and costs, including applicable import taxes and fees that may be paid on your behalf in accordance with the laws and regulations of South Africa.
 
I actually seriously wonder if there is any possibility that there could be a worse courier company than GFS Express.

My parcel has been “Out for Delivery” since 07:39 this morning. But no one has arrived. There has been someone home all day just in case.

There is no way to talk to an actual human at thier customer service, only AI bots - who can’t actually tell you anything. They do however give you a number for the actual driver - but the number they gave me, is not actually for the driver, it’s for some lady claiming to be “the operator”. She apparently can tell me the package is out, but can’t confirm when it will be delivered. At 17:00 I called again, and she said she thinks it will still be delivered today, but isn’t sure. She however cannot connect me to the driver.

GFS customer service bot however eventually claimed that “Out for Delivery” means it should be delivered that same day, or maybe sometime in the next 2 days, and I should wait until the 7th before logging a complaint.

In my entire life, I have never experienced a courier company that’s “Out for Delivery” means delivery sometime in the next 3 days. It’s is universally accepted to mean it will be delivered that same day….. somehow, GFS never got than memo.

Apparently GFS stands for Global Frieght Service - I have always understood it to mean something else, and that is much more fitting for the level of service they offer.
 
airborne said:
I was comparing some old prices and this new "Import-related fee" is just a price gouge, the prices of the actual goods have actually gone up despite them now apparently no longer incl the import duties.
I suppose it's just Temu doing shady Temu stuff :(

Import-related fee
A fixed amount will be charged at checkout to cover all customs-related processes and costs, including applicable import taxes and fees that may be paid on your behalf in accordance with the laws and regulations of South Africa.
Click to expand...
I think that may succeed in moving people back to takealot and amazon
 
Zellephant said:
I actually seriously wonder if there is any possibility that there could be a worse courier company than GFS Express.

My parcel has been “Out for Delivery” since 07:39 this morning. But no one has arrived. There has been someone home all day just in case.

There is no way to talk to an actual human at thier customer service, only AI bots - who can’t actually tell you anything. They do however give you a number for the actual driver - but the number they gave me, is not actually for the driver, it’s for some lady claiming to be “the operator”. She apparently can tell me the package is out, but can’t confirm when it will be delivered. At 17:00 I called again, and she said she thinks it will still be delivered today, but isn’t sure. She however cannot connect me to the driver.

GFS customer service bot however eventually claimed that “Out for Delivery” means it should be delivered that same day, or maybe sometime in the next 2 days, and I should wait until the 7th before logging a complaint.

In my entire life, I have never experienced a courier company that’s “Out for Delivery” means delivery sometime in the next 3 days. It’s is universally accepted to mean it will be delivered that same day….. somehow, GFS never got than memo.

Apparently GFS stands for Global Frieght Service - I have always understood it to mean something else, and that is much more fitting for the level of service they offer. GFS orders are out for delivery they give me the
Click to expand...

Weird my GFS orders always give me the number of the courier who will be delivering. I WhatsApp them to find out when they will be in my area so I can make sure someone will be at home. They're normally within 30 minutes of the time they said.
 
airborne said:
I was comparing some old prices and this new "Import-related fee" is just a price gouge, the prices of the actual goods have actually gone up despite them now apparently no longer incl the import duties.
I suppose it's just Temu doing shady Temu stuff :(

Import-related fee
A fixed amount will be charged at checkout to cover all customs-related processes and costs, including applicable import taxes and fees that may be paid on your behalf in accordance with the laws and regulations of South Africa.
Click to expand...
All prices are declared upfront though, including import fees and any extra shipping charges. I like it this way instead of hidden fees earlier.

Just like any other platform, it is up to customer to check if it is worthwhile to shop on Temu. Check TAL/Amazon if you get same item cheap and decide.
 
Zellephant said:
I actually seriously wonder if there is any possibility that there could be a worse courier company than GFS Express.

My parcel has been “Out for Delivery” since 07:39 this morning. But no one has arrived. There has been someone home all day just in case.

There is no way to talk to an actual human at thier customer service, only AI bots - who can’t actually tell you anything. They do however give you a number for the actual driver - but the number they gave me, is not actually for the driver, it’s for some lady claiming to be “the operator”. She apparently can tell me the package is out, but can’t confirm when it will be delivered. At 17:00 I called again, and she said she thinks it will still be delivered today, but isn’t sure. She however cannot connect me to the driver.

GFS customer service bot however eventually claimed that “Out for Delivery” means it should be delivered that same day, or maybe sometime in the next 2 days, and I should wait until the 7th before logging a complaint.

In my entire life, I have never experienced a courier company that’s “Out for Delivery” means delivery sometime in the next 3 days. It’s is universally accepted to mean it will be delivered that same day….. somehow, GFS never got than memo.

Apparently GFS stands for Global Frieght Service - I have always understood it to mean something else, and that is much more fitting for the level of service they offer.
Click to expand...
Your printed apparel?
 
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