Your thoughts on MetroFibre?

ZombieKing

ZombieKing

Well-Known Member
Joined
Nov 18, 2022
Messages
191
Reaction score
171
MetroFibre recently installed lines at our block.

Was wondering if they are worth it, see they have a few good packages and am excited to give them a try.

Any reservations before I give them a try?
 
My parents signed up for a 20Mbps package with them and during the last three weeks the performance has been decent and stable until last night. The line went down on Sunday evening and is still down as I am typing this reply. Apart from the network status page indicating a problem in the Port Elizabeth region, there has been no further explanation for the 30+ hours of downtime.
 
I've been with mfn since 2020 when they laid fibre in our complex. I started off with a Alcatel router that died on me every 2 months which they replaced within 3 days (went through 4 routers). Then they gave me a nokia router and had no issues again. Works during loadshedding also.

Had a 5 day power outage in my area also and the fibre was working the whole time (got it hooked up to a gizzu battery and if battery dies i have it on solar backup)
 
Don't know. We don't have a choice as they the only fibre suppliers. However I use Cool Ideas as the middle man. Sometimes there are issues in the area but it gets sorted in a reasonable time frame. I don't communicate with them directly though.
 
ZombieKing said:
MetroFibre recently installed lines at our block.

Was wondering if they are worth it, see they have a few good packages and am excited to give them a try.

Any reservations before I give them a try?
Click to expand...
You obviously mean as a ISP also. MFN is quite established everywhere so nothing wrong really. We have MFN network but we use rocketnet as ISP - no hassles at all. @RocketNet-Rep is here to help in rare case you don't get any help on their WA group.
 
I'm been with Metrofibre for about a 18 months now and have zero complaints. We did have an outage on Saturday late afternoon, but they sent an engineer out and it was back up within an hour.
In about July '22, they sent out an offer to either drop the rate by R200/month or double the speed.
Shortly after we had it installed my wife cut the fibre cable under the lawn on a Saturday. They sent a technician out on the Tuesday who replaced the entire length from the junction on the pavement to the ONT and it didn't cost me a cent.
This is the speed I normally get:
Screenshot_2022-11-15-18-08-25-53_e9fe38cd7e42faf7120a5a9419936247.jpg
 
I've been with Metrofibre as the FNO for about two years now. No complaints from my side, I think there might have been three or four outages which all were resolved super fast.
 
Been with them since 2018... Rocketnet as my ISP and no complaints. Under 10 hours downtime per year.

Only piece of advice, pay and get the best router that the ISP is offering or upgrade the standard router yourself.
 
I'm on the 20Mbps package in the Midlands in KZN. I use Axxess as the ISP.
I work from home so I'm on it all the time.

Its fast and works well 99.999% of the time.

I'm really enjoying it, you won't have any issues.
 
Dee96 said:
Been with them since 2018... Rocketnet as my ISP and no complaints. Under 10 hours downtime per year.

Only piece of advice, pay and get the best router that the ISP is offering or upgrade the standard router yourself.
Click to expand...
Thank you so much for the positive feedback @Dee96 , we truly appreciate it!
 
Probably the best FNO out there.

They don't go down. It really needs to major for them to go down. All their nodes have backup batteries so they don't go down when power goes off.

Multiple mpls paths so they need to lose quite a bit of nlds before things go bad and even then it's usually just degraded not down.

I would say almost if not better uptime than Openserve.

Only issue might be in KZN and EC where some rollouts have limited backhaul redundancies.
 
My parents have them as FNO and ISP and haven't had any issues. They've only been with them for around 4 months though. My father kept complaining about his Telkom LTE and since the fibre, no complaints so a win for my sanity. lol
 
anybody on Metrofibre prepaid package, thoughts?

MetroConnect

Check if MetroFibre is available in your area and connect to fast, reliable, and uncapped fibre internet. Simple sign-up, no hassle, super-fast speeds.
connect.metrofibre.co.za connect.metrofibre.co.za

with all the LS by me and hardly having enough power many nights, and Zero UPS's
thinking of downgrading to that package, from what they told me they need to swap ONT's from the one Afrihost gave me.
(apparently its R260 once off cost)

would save a bit of cash, instead of paying so much for a service I hardly get to use because of all the LS.
 
Jet-Fighter7700 said:
anybody on Metrofibre prepaid package, thoughts?

MetroConnect

Check if MetroFibre is available in your area and connect to fast, reliable, and uncapped fibre internet. Simple sign-up, no hassle, super-fast speeds.
connect.metrofibre.co.za connect.metrofibre.co.za

with all the LS by me and hardly having enough power many nights, and Zero UPS's
thinking of downgrading to that package, from what they told me they need to swap ONT's from the one Afrihost gave me.
(apparently its R260 once off cost)

would save a bit of cash, instead of paying so much for a service I hardly get to use because of all the LS.
Click to expand...

The prepaid package is limited to 20Mbps speeds, while the month to month package that is available at the same price will allow you to upgrade the line speed should you want to. The R260 fee contributes toward the cost of sending someone to deliver and install the ONT/Router at your property.

I can highly recommend investing in a mini ups (e.g. Gizzu / Ultralan etc with a minimum 8800mAh battery) for your router / ont device which should easily get you through 2 hours of load shedding. Your isp is more than likely up during this time.
 
bobcpt said:
The prepaid package is limited to 20Mbps speeds, while the month to month package that is available at the same price will allow you to upgrade the line speed should you want to. The R260 fee contributes toward the cost of sending someone to deliver and install the ONT/Router at your property.

I can highly recommend investing in a mini ups (e.g. Gizzu / Ultralan etc with a minimum 8800mAh battery) for your router / ont device which should easily get you through 2 hours of load shedding. Your isp is more than likely up during this time.
Click to expand...
Even the 4 hour outages are no match for the GIZZU
 
Interesting that this question comes up today and now there seems to be an outage on the same day. Sigh.
 
bobcpt said:
The prepaid package is limited to 20Mbps speeds, while the month to month package that is available at the same price will allow you to upgrade the line speed should you want to. The R260 fee contributes toward the cost of sending someone to deliver and install the ONT/Router at your property.

I can highly recommend investing in a mini ups (e.g. Gizzu / Ultralan etc with a minimum 8800mAh battery) for your router / ont device which should easily get you through 2 hours of load shedding. Your isp is more than likely up during this time.
Click to expand...
I'm already on the month 2 month 20 Mbps package, so makes no difference to me.

My only question is as I already have an ont, why do they need to send me another one.
 
Honeslty, a year into Metrofibre and its been great so far, 50mb line.

However, the municipality who keep ripping the fibre out the ground everytime they do maintenance in the area... not so much.

And to make it ever more frustrating, Metrofibre hands tied with delays, as repairs get delayed as they may not work on council land until permission granted by said council.

Went for a walk with the Metrofibre technician and its mindboggling the damage that gets done by municipal workers, their digging and whatnot beggars belief, makes no sense. Its like they looking for the damn fibre cable to muck it up.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X