Zero support available

Vrotappel

Vrotappel

Bulls fan
Joined
Feb 22, 2005
Messages
30,466
Reaction score
18,813
Location
Somerset West
So you show I used all my data this month which is blatantly incorrect, I used at most 150Mb out of 500Mb. Zero support on any channel. No feedback on ticket.

Pathetic.

afrihost.jpg
 
Vrotappel said:
So you show I used all my data this month which is blatantly incorrect, I used at most 150Mb out of 500Mb. Zero support on any channel. No feedback on ticket.

Pathetic.

View attachment 505993
Click to expand...

Hi Vrotappel. I've just reached out to you on another thread. Please feel free to PM me your account info and I'll assist. :)
 
Then I get this generic response:
Good day

Thank you for the email.

Unfortunately we will note be able to tell you exactly how your data is being used on your end as this will be a gross violation of your privacy, we but track the general upload and downloads sessions.

For the intricate breakdowns and sites and IP addresses accessed unfortunately we can but recommend that you use any open source bandwidth monitoring apps should the inbuilt apps on your devices not suffice.

Apologies for the inconvenience caused

God bless

Have a great day and please let me know if I can help with anything else!

Warm regards

Afrihost - Pure Internet Joy!
Click to expand...

They are utterly pathetic.

Stay away from these scamsters.
 
Gee they are clueless. They now reply to my e-mail and ask me how much I used. What about the logs they keep that I could download that shows exact usage?

afrihost.jpg

Don't their clueless support staff know this data is available?

The logs show 125Mb was used.

Their graph in portal shows 500Mb was used.

My phone shows 120Mb was used.

Obviously their systems are useless.
 
Still spinning the same BS.

Hi again xxx

Apologies for that, I have escalated this to our developers. as soon as I have feedback form them, I will revert back to you.

Kind regards
xxx

Afrihost - Pure Internet Joy!
Click to expand...
 
Having the same issue. According to my data manager, about 400MB used. According to THEIR records on my Client Zone, there is ALSO just about 400MB used? So my question is easy: "Where has my data gone!!!!???" 600MB worth of data, which I paid for, is now just missing?

But according to the summary on the client zone I have used up my full 1GB allocation? I don't get this...

I emailed them and got this standard response - "Kindly note that you have used up your data. Please be advised that you can download network monitoring apps - - - blah, blah, blah, blah" Did the consultant who replied to me actually BOTHER to check my account/data use before answering? I wonder...

So after another e-mail responding to the above, I got a reply that they "...have sent a request to my development team to look into this." No feedback yet, but this hasn't been that long yet, so I'll wait and see.

However, I SERIOUSLY hope that this is going to be sorted out throughout their service delivery, just on this support forum there are multiple people who have complained about the same/similar problem! I can't help wondering how many have just accepted their data is finished and bought new data???? How widespread IS this problem?

In the end I have now BOUGHT extra data to get me to the end of the month. The small amount of money doesn't bother me that much, however what REALLY bugs me is that I had to buy it in the first place! I have been a loyal Afrihost customer for a long time, and have referred multiple people to them over the years, but if this is going to be a regular problem, I don't think I'll be making use of their service for much longer.
 
avk said:
I have been a loyal Afrihost customer for a long time, and have referred multiple people to them over the years, but if this is going to be a regular problem, I don't think I'll be making use of their service for much longer.
Click to expand...

AH has thrown loyal clients under the bus numerous times.
They having grown the client base to the size where they can afford to "lose" the ones that complain rather than fix issues/provide the services paid for.
 
Still no feedback. It is clear that there is something seriously amiss with their data usage management system and by staying quiet they hope to keep it out of the public domain. Will not ever use them again in future. Luckily the data deal is finished in May.
 
Just adding my 2c. I have the same issue, as does my father. I logged a ticket last week, and after explaining my situation twice, it looks like someone in their support team understood the problem. Apparently the devs are on it.
 
Happened to me too. "Used up" my monthly allowance without using it.
 
mr_norris said:
Just adding my 2c. I have the same issue, as does my father. I logged a ticket last week, and after explaining my situation twice, it looks like someone in their support team understood the problem. Apparently the devs are on it.
Click to expand...

Not that you will ever see the missing data you paid for refunded or compensated though.....
 
Wanted to sign up for their LTE Rain deal!

To hell with that! Will warn other people as well to stay away!
 
avk said:
Having the same issue. According to my data manager, about 400MB used. According to THEIR records on my Client Zone, there is ALSO just about 400MB used? So my question is easy: "Where has my data gone!!!!???" 600MB worth of data, which I paid for, is now just missing?

But according to the summary on the client zone I have used up my full 1GB allocation? I don't get this...

I emailed them and got this standard response - "Kindly note that you have used up your data. Please be advised that you can download network monitoring apps - - - blah, blah, blah, blah" Did the consultant who replied to me actually BOTHER to check my account/data use before answering? I wonder...

So after another e-mail responding to the above, I got a reply that they "...have sent a request to my development team to look into this." No feedback yet, but this hasn't been that long yet, so I'll wait and see.

However, I SERIOUSLY hope that this is going to be sorted out throughout their service delivery, just on this support forum there are multiple people who have complained about the same/similar problem! I can't help wondering how many have just accepted their data is finished and bought new data???? How widespread IS this problem?

In the end I have now BOUGHT extra data to get me to the end of the month. The small amount of money doesn't bother me that much, however what REALLY bugs me is that I had to buy it in the first place! I have been a loyal Afrihost customer for a long time, and have referred multiple people to them over the years, but if this is going to be a regular problem, I don't think I'll be making use of their service for much longer.
Click to expand...

Well, just had to come back and mention that I just received a phone call from an AH representative. Explained that there was an issue with their system, that has since been rectified, and the data lost has been replaced in my account. Just checked and all is back to normal.

Hope the rest of you also get your issues sorted.
 
I see on my 250MB free plan that I used 2GB on one day - in data usage stats.

Edit: "used"
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X