Problems continue at Neotel
Neotel has again come under fire from NeoConnect and NeoFlex subscribers who complained about frequent disconnects, poor speeds and lackluster helpdesk support. This comes only weeks after similar complaints from Neotel subscribers came to light.
“My line has been dropping like mad lately,” said one Neotel user. This comment was followed by numerous other subscribers confirming this problem, with comments like “I am also having a lot of disconnections and problems when trying to redial,” and “I’m watching my downloads and the speeds are anything from 100KB/s 1 minute to 40KB/s next minute to a complete and utter disconnection and redials are coming back with random errors.”
Neotel’s customer support has also faced the brunt of customer discontent, with subscriber feedback like “Logged a call last week for a techie to come out but of course no reply yet” and “Sad to see comments about people not even bothering with the Call Centre, honestly I feel the same way and now know to keep frustration levels low it’s best not to call the Call Centre and rely on my own patience.”
Neotel’s poor helpdesk support is nothing new, and the telecoms provider previously indicated that this may be due to their recent move to a new helpdesk support company. Neotel at the time said that it is confident that most of the problems will be ironed out in the coming weeks.
The company was however not as forthcoming when it was asked about the network problems and the concerns raised by subscribers. Neotel’s technical staff seem to have been informed about the network issues, but the company would not comment on the problems experienced by its consumers when asked for feedback.
Neotel has also previously failed to comment about its ’35 GB fair usage policy’ on its uncapped WiMAX services, something which may give an indication that the company is unwilling to speak about issues which are of concern to consumers.
Neotel problems – give your views
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