Neotel network issues triggered by malware

The recent network issues suffered by Neotel CDMA customers were triggered by traffic generated by malware.

“Neotel traced the primary source for the high level of congestion that triggered this complex issue to traffic generated by malware affecting some users within the CDMA network,” said Vinnay Singh, Executive Head of Delivery, Assurance and Operations at Neotel.

“The effect was mitigated by adding additional filters on Neotel’s CDMA network firewalls. Neotel will be contacting the affected users to guide them through updating their anti-virus settings.”

Neotel’s CDMA customers had experienced slow data speeds, due to the network fault, since the end of July.

The company said the issues were resolved on 10 August, and data throughput speeds should be back to optimum levels.

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Neotel network issues triggered by malware