A Vodacom subscriber was recently saddled with an R8,500 mobile data bill for out-of-bundle use due to Windows 10 updates.
The distraught subscriber told MyBroadband they were aware Windows updates were to blame for the data use, but thought a R1,000 bill limit they had in place would stop bill shock.
“We have been contacting and emailing Vodacom for a week now, but we have been unsuccessful to address the problem,” said the subscriber.
MyBroadband approached Vodacom with the problem, and it confirmed there was a R1,000 limit on the account.
“Prior to reaching the set R1,000 limit, the customer received numerous high-data-usage notification emails,” said Vodacom.
“When the call limit was reached, the line was soft locked as per the customer’s instruction,” it said.
Vodacom explained that the bulk of the data usage “followed a request by the customer to unlock the line”.
This means that a proactive request to unlock the line, and subsequent automated Window 10 updates, were to blame for the high data bill.
Vodacom advised subscribers to turn off automatic updates over mobile data connections, and rather use an ADSL or fibre-linked Wi-Fi connection for backing up files or large application updates.