Cell C is taking a number of their systems offline to upgrade their customer care and billing systems this weekend and is warning customers of “hiccups, and possibly some interrupted service.”
The upgrades are to “enable better customer service, improved product packages, and a world class billing system” and will take place on 5 and 6 February 2011.
Cell C said that upgrades are timed such that potential service interruptions will happen mainly in the early hours of Sunday morning.
“You may have some problems making calls, sending SMS or MMS, or getting balance enquiries,” Cell C said.
A timeline shows that the ability to recharge will be down and Cell C’s contact centres will be unreachable from 18h00 on Saturday evening, but should be up back at 09h00 on Sunday morning.
Stores will close at 14h00 on Saturday and reopen at 12h00 on Sunday.
“Throughout the 20 hour period data will be safely migrated into the new systems,” Cell C said. “Large IT system upgrades can be risky, but the Cell C team has worked hard for months to minimise risks.”
Cell C to go down for maintenance << Comments and views
UPDATE: The previous infographic we received was inaccurate. The article has been edited to reflect the latest information from Cell C.