The online account management portal for Cell C subscribers, MyAccount, has been unavailable for at least 6 weeks according to reports in the MyBroadband forum and other social media.
Executive head of communications, Karin Fourie, explained that Cell C has been performing maintenance on the site, which included technical improvements on the back-end.
Feedback from a Cell C customer representative on consumer feedback site HelloPeter also suggested that the MyTools system had been taken offline due to reports of fraud.
Customer service representatives from the network apologised for the inconvenience when problems were first reported on 11 March 2013, and indicated that the service should be restored by 14 March.
Towards the end of March, a Cell C representative said that the maintenance was completed and that they were just waiting on “sign-off”.
While Cell C staff continued to assist subscribers that had been inconvenienced by the portal’s downtime, a month has gone by without the service being restored.
Asked when the MyAccount system is expected to be restored, Fourie said that they expect MyAccount to go live before the end of the week (28 April 2013).
Original MyBroadband forum thread: Cell C MyCellC Accounts broken?