Cell C network problems backlash

Numerous Cell C subscribers have resorted to online complaints about the operators’ network performance and poor customer support.

Many Cell C customers have reported that they have no data service, despite the fact that they have full signal strength.

“I have a perfect GSM signal and voice calls are fine. Data – not so much. I have basically a non-existent data connection in the Hatfield area and in Faerie Glen,” said one Cell C subscriber.

“I have the same problem in Sandton CBD. On HSPA+ but there is no data even though the signal is good,” said another Cell C user.

Cell C customers have also reported frustration with poor customer service levels. “It took me 3 phone calls and an hour to get my Cell C pre-paid SIM deactivated,” said one user.

“So tempted to just cancel my last Cell C contract, pay the penalty fee and finish my move to Vodacom. I’m having endless problems with Cell C’s service,” said another Cell C customer.

Cell C network problem discussions

Many consumers are speculating that Cell C’s network is congested and that the company cannot cope with its subscriber growth.

Cell C was asked about the network problems and whether the company is struggling to cope with its growth, but the operator did not respond by the time of publication.

Cell C update

Cell C has confirmed that there is some localised congestion in specific areas at certain periods.

“However, these are being addressed through continuous upgrade projects,” said Cell C.

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Cell C network problems backlash