Cell C network quality complaints
Cell C subscribers have taken to Twitter, Facebook, HelloPeter, and the MyBroadband forums to complain about poor connectivity on the cellular network, in addition to other issues.
Complaints range from billing problems, to suddenly sitting without coverage or having no data throughput despite being connected to the cellular network.
“@CellC why do you offer internet services when no such thing exists? Seriously waste of time & money because cant get my work done,” said Nancy Kachingwe on Twitter.
A number of irate customers also suggested that they are looking at porting to another cellular service provider if Cell C’s service doesn’t improve.
Sibu Mabena and Sizwe Ngcobo complain about poor Cell C service
“For the last 3 months, I have had serious connection problems with my Cell C 3G,” MyBroadband forum member rhodad posted on 1 July 2013. “At most I am getting 5kbps down/upload. I called the service desk, was put through to tech support and was told that a techie will call me back in 2 days, this was 3 weeks ago and I have yet to hear back from them.”
Similar sentiments were echoed by other forum users in the thread.
Cell C was asked what is causing the problems being reported from all over the country, but did not respond by the time of publication.
In March 2013 when Cell C experienced similar network problems, CEO Alan Knott-Craig told MyBroadband that it was especially evident during peak hours when traffic levels spiked.
At the time, Knott-Craig said that they addressed these problems by increasing the capacity of the affected sites and that service levels should be back to normal again.
He added that they continue to roll out more sites and boost capacity on existing sites to improve their network performance.
Knott-Craig said that some challenges remain, as limited spectrum and a lack of transmission at some sites makes it difficult for Cell C to meet its objectives.
MyBroadband forum threads on Cell C connectivity issues
Below is a sample of some of the threads on the MyBroadband forum dealing with the connectivity problems experienced by Cell C customers.
- Tip of the Day to get your Connection Going….
- Cell C Data Potential FIX
- Cell C Data Rip-Off
- CellC 3G – Pathetic, Pathetic, Pathetic
- Cell C evening data connection issues!
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