Email support: Vodacom vs MTN vs Telkom Mobile vs Cell C
MyBroadband recently tested the e-mail support response times of the four mobile operators, which showed that MTN and Telkom Mobile have excellent e-mail support. Vodacom and Cell C fared poorly.
MyBroadband contacted the four mobile operators, using the online contact form or support e-mail address provided on their websites.
Most of the companies had auto responders to alert users that their request was received. No auto-response was received from Vodacom, which may point to a problem with the company’s e-mail form.
Support agents from MTN and Telkom Mobile responded within minutes to gather information and try to resolve any problems highlighted in the e-mails.
There was no response from Cell C or Vodacom within 48 hours of sending the support e-mail.
The following table summarises the response times for the e-mail support test which was conducted. It should be noted that this is by no means a full scientific study, but rather a snapshot of what some customers may experience.
| Email support from mobile operators | ||
| Company | Autoresponder | Time for human to respond |
| MTN | Yes | 6 minutes |
| Telkom Mobile | No | 8 minutes |
| Cell C | Yes | 6 days |
| Vodacom | No | No response (email form problems may be to blame) |
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