Email support: Vodacom vs MTN vs Telkom Mobile vs Cell C

MyBroadband recently tested the e-mail support response times of the four mobile operators, which showed that MTN and Telkom Mobile have excellent e-mail support. Vodacom and Cell C fared poorly.

MyBroadband contacted the four mobile operators, using the online contact form or support e-mail address provided on their websites.

Most of the companies had auto responders to alert users that their request was received. No auto-response was received from Vodacom, which may point to a problem with the company’s e-mail form.

Support agents from MTN and Telkom Mobile responded within minutes to gather information and try to resolve any problems highlighted in the e-mails.

There was no response from Cell C or Vodacom within 48 hours of sending the support e-mail.

The following table summarises the response times for the e-mail support test which was conducted. It should be noted that this is by no means a full scientific study, but rather a snapshot of what some customers may experience.

Email support from mobile operators
Company Autoresponder Time for human to respond
MTN Yes 6 minutes
Telkom Mobile No 8 minutes
Cell C Yes 6 days
Vodacom No No response (email form problems may be to blame)

More on telecoms

Best mobile broadband service in South Africa

Best and worst broadband services in SA

Latest news

Partner Content

Show comments


Share this article
Email support: Vodacom vs MTN vs Telkom Mobile vs Cell C