Microsoft Surface Book has major problems

Owners of the Microsoft Surface Book have complained about the many hardware problems and software bugs they have been experiencing.

A report on ZDNet collected some of the issues people have reported, highlighting there are also many who are happy with their purchase.

One issue widely reported is that the Surface Book changes the screen temperature as you scroll a webpage.

Users have reported that this happens on both the built-in and external monitors, and results in the colour hues changing as you scroll.

A video of the phenomenon is embedded below.

There have also been reports that connecting or disconnecting the dock can be problematic, with some ending up with the screen half-disconnected.

Users have also noticed a screen wobble, which they suspect is due to a weight imbalance between the screen and keyboard.

A number of other issues have also been reported elsewhere, including Forbes:

• Dead on arrival, or badly limping on arrival
• Random crashes and lockups, such as a Run32DLL error after using the device for awhile
• Working fine until updated, after which fail to load
• Failing to boot when in the dock
• Detaching from the dock results in an error, the most common related to SearchUI
• Random display driver errors displayed every 10 to 20 minutes
• Playing video files while connected to the dock sometimes gives an “unable to decode” error. After displaying the error 2-3 times, it refuses to play videos until rebooted
• Going to a web page where there are a lot of animations or movement causes a black screen. Undocking and re-docking brings the screen back to life
• Random trackpad freezes

Windows Central reported that people were also experiencing input lag on the trackpad, specifically when scrolling a web page.

To fix the issue reportedly requires Surface Book and Surface Pro 4 users to disable “two finger pinch to zoom” in the mouse and touchpad settings.

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