Telkom international connectivity problems persist

Users on Internet connections that run on bandwidth from Telkom’s SAIX wholesale provider have reported connectivity problems throughout the weekend.

According to a network status notice from Mweb, there was an issue with SAIX peering on Friday (9 November 2012) which was resolved before the close of business on the day.

However, subscribers continued to report problems throughout the weekend.

Telkom put out a network status notice on Friday to warn subscribers that there would be planned maintenance on SAIX in the early hours of Sunday morning:

Telkom wishes to inform the public of planned maintenance on its SAIX Network Caching systems on 11 November 2012. During this time Internet users may experience degraded international connectivity affecting response and slow page download times. Local connectivity will not be affected. Telkom has taken all precautions to minimise the impact of this necessary exercise on services and wishes to thank its customers in advance for their patience during this time.

Maintenance was scheduled from 00:00 to 05:00 on Sunday. Problem reports continued to come in until the evening, however.

The issue appeared to be resolved Sunday evening, but on Monday morning (12 November 2012) reports continued to come in that international speeds on the Telkom network were still poor.

Just before 15:00 on Monday afternoon, SAIX put out a network status notice that said that there was a “Severity 1” fault with an undetermined estimated time to repair on the international link between Durban and Amsterdam.

Telkom has often talked up the redundant connectivity it now has thanks to the recently launched West African Cable System (WACS) to complement its existing SAT-3/SAFE cable system.

Telkom was asked for an update on the issue, but was not able to immediately provide comment.

Original form thread: SAIX outage

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Telkom international connectivity problems persist