Woolworths hit by major technical issues

Listed retailer Woolworths says it has been hit by major technical issues both online and in stores.

The firm put out a note apologising to its customers shortly after lunch on Wednesday (23 January).

It follows complaints flooding in on social networks, from customers unable to get online.

“Dear Woolworths customers,

Unfortunately, we’ve had an outage affecting many of our key services.

For the time being, you will not be able to:
* Visit our online store
* Redeem gift cards
* Access certain customer service channels
* Use debit cards
* Use certain credit cards
* Buy air time
* Pay utility bills

We understand that this is a huge inconvenience to you and we’re really sorry. Our technical team is working as fast they can to find a solution. At the moment, we can’t say when we’ll be back up, but we’ll keep you posted on our progress.”

Woolworths IT problems
Woolworths IT problems

A further note was issued shortly before 16:00 apologising for any inconvenience and in which the group hinted that it was unlikely to be up and running before Thursday.

“Hi Woolworths customers

Just an update on our technical difficulties: we’re still working on fixing the problem. We’re making progress, but aren’t quite there yet, we’re afraid.

Thanks so much for all your support and understanding, you guys have been great both online and in store. Again, we’re so sorry for this huge inconvenience.

If you want to stop off at Woolies on the way home this evening, don’t forget your store card or to draw some cash first.

We’ll give you a further update tomorrow.”

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Woolworths hit by major technical issues