Telkom is introducing new self-help channels which will empower customers to solve their technical, billing, and other problems.
Speaking to CNBC Africa, Telkom CEO Sipho Maseko said traditional support channels require large investments.
The high costs associated with these support channels is ultimately passed on to customers and increases the price of services, said Maseko.
He said the new Telkom self-help channels will remove the need for customers to phone a call centre or visit a store to solve their problems.
The self-help services form part of Telkom’s strategy to add value to their customers, said Maseko.