Consumer Reports confirms iPhone 4 antenna problems

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It's been confirmed that a software update is not gonna fix the antennae problem on the iPhone 4.

Oh dear. Vodacom is gonna sit with all their iPhone 4 stock. :wtf:

Although there's never been any question that there's something going on with the iPhone 4's fancy new antenna system, we really haven't seen any rigorous testing confirming that the issue is real, severe, and affects every phone. That just changed: Consumer Reports tested three iPhone 4s and several other AT&T phones in their RF isolation chamber that simulates varying levels of signal from every carrier, and found that the iPhone 4 was the only handset to suffer signal-loss issues. What's more, CR directly says that its findings call Apple's explanation of a miscalculated signal meter into question since the tests "indicate that AT&T's network might not be the primary suspect." CR found that simply putting duct tape over the bottom-left corner is enough to alleviate the issue -- we're guessing that's Jony Ive's worst nightmare -- and says that while the iPhone 4 has the "sharpest display and best video camera" of any phone its tested, it simply can't recommend the device until Apple comes up with a permanent and free fix to the antenna problem. Ouch.

Of course, we couldn't sit around waiting for someone else to test the iPhone 4 in a more controlled way, so we actually asked our good friend Erica Sadun from TUAW to write us a bespoke signal strength app for iOS 4. Obviously we couldn't submit it to the App Store, but we've been running it on all of our phones here at Engadget and we can independently confirm Consumer Reports' finding that there's a serious signal attenuation issue with the iPhone 4's antenna -- every phone we've tested displays dropped signal when held with the bottom left corner covered. Now, what we don't know is whether that signal attenuation consistently affects call quality and data rates, which we suspect is more directly related to the network in the area; some of our iPhone 4s drop calls and experience low data rates with alarming frequency, while others -- like our review unit -- have almost never dropped a call and have had no data problems. However, now that we've confirmed and clarified that the antenna issue affects every iPhone 4, we can take on the next step, which is sorting out exactly when and where the issue is most severe. Either that, or Apple can do something to actually fix the issue -- we'll just have to wait and see. For now, check our app in action after the break.

Update: To clarify, "here at Engadget" is a virtual location -- our iPhone 4s are actually located across the country in San Francisco, Chicago, and New York, and we saw the app respond that way regardless of location. Dropped calls and other effects weren't as consistent, however, and we're still testing to sort out when the effects of the antenna issue are the most severe.

http://www.engadget.com/2010/07/12/consumer-reports-confirms-iphone-4-antenna-problems-and-so-do/
 
It's not Apple's fault! It's their fault for holding it wrong! ;-)
 
Steve Jobs "there is no problem with the iphone 4`s reception"
Aqua_lung *chants* "there is no problem with the iphone 4`s reception"
 
I'd be curious to know how many of the 2 million iphone4 owners took advantage of the 30 day no qns asked return policy Apple offers overseas due to antenna concerns.

I don't think vodacom is going to have any problem shifting their stock.
 
I'd be curious to know how many of the 2 million iphone4 owners took advantage of the 30 day no qns asked return policy Apple offers overseas due to antenna concerns.

I don't think vodacom is going to have any problem shifting their stock.
Not at all, especially with those that perfect the I-Grip :D
 
Yeah I suspected as much.. Happenig to me on a regular basis now., calls getting dropped and then I realize I was holding the phone in my left hand..

And then there's the iffy proximity sensor that sometimes activates the touch screen during a call (which you only notice every xth call)
 
Yeah I suspected as much.. Happenig to me on a regular basis now., calls getting dropped and then I realize I was holding the phone in my left hand..

And then there's the iffy proximity sensor that sometimes activates the touch screen during a call (which you only notice every xth call)

I'm so sorry to hear that, fxit_man. :(

So many web sites were quick to give the iPhone 4 their highest recommendation, without properly testing the phone.

Also blame Apple for their continued denial of the problem, in fact they have started deleting any Consumer Reports discussions on Apple forums.....just digging their own grave deeper. :sick:
 
I'm so sorry to hear that, fxit_man. :(

So many web sites were quick to give the iPhone 4 their highest recommendation, without properly testing the phone.

Also blame Apple for their continued denial of the problem, in fact they have started deleting any Consumer Reports discussions on Apple forums.....just digging their own grave deeper. :sick:

Yeah i know quite sad really.. Must admit i am a bit disappointed. All previous iPhone's have been flawless in these respects - you'd think they would only get better

This vid clearly demonstrates the iffy proximity sensor on the iPhone 4 - http://www.youtube.com/watch?v=8gFqAEuioi4
 
Normally if theres a problem with any product people complain. As much as the fanatics would like to think otherwise, Apple is not above criticism for a significant flaw in their product. People pay a premium price for premium hardware with Apple.. they expect better.
 
Normally if theres a problem with any product people complain. As much as the fanatics would like to think otherwise, Apple is not above criticism for a significant flaw in their product. People pay a premium price for premium hardware with Apple.. they expect better.
Agreed. As much as I love the iPhone I will not touch it so long as the defect remains. Apple have made a serious blunder and dent in their reputation releasing defective hardware to market. One would have thought reception would be thoroughly tested before release.... :(
 
This issue is really overblown. It still has the best reception of any iPhone yet! Read Anandtech's analysis, he lost signal but never dropped a call or lost data throughput. Anyway it's easily remedied with a non-conductive coating, like a case.
 
This issue is really overblown. It still has the best reception of any iPhone yet! Read Anandtech's analysis, he lost signal but never dropped a call or lost data throughput. Anyway it's easily remedied with a non-conductive coating, like a case.

Luckily our forumites are more apt at spotting defects than the Apple faithful. Apple fanatic, "there is no problem with the iphone" ;)

Yeah I suspected as much.. Happenig to me on a regular basis now., calls getting dropped and then I realize I was holding the phone in my left hand..

Apple iphone user "there is a problem with the iphone"
 
If the iPhone 4 was so bad, there would be queues in the street to return it!
 
If the iPhone 4 was so bad, there would be queues in the street to return it!

People still think some miracle software patch is gonna make the whole nightmare go away. Sometimes you actually need to use your brain.

If the American Consumer Reports can't recommend the iPhone 4 to the public, something REALLY big must be wrong.
 
They still rate it as the best smartphone on the market though. I'm gonna echo what John Gruber wrote on Daring Fireball:
Despite ‘Don’t Buy’ Recommendation, iPhone 4 Is Consumer Reports’ Top-Rated Smartphone ★
John Paczkowski:

In short, the iPhone 4 is hands-down the best smartphone available today, but Consumer Reports advises against buying it.
Seems nutty to me to give it a “don’t buy” for this single annoyance alone.

UPDATE: A bunch of people are giving me **** on Twitter for saying this is “nutty”. What’s the sentiment behind that, though? That the iPhone 4 antenna issue is so profound, that the problems are so severe, that the iPhone 4 is a bad product (or at least a bad phone) and people shouldn’t buy it? Then how come so many iPhone 4 users love their phones? And, to the point at hand, how come it’s still Consumer Reports’ top-rated smartphone? If the problem is that bad, shouldn’t the product be poorly rated? And if it’s not that big a problem, why give it a “don’t buy”? That’s what’s nutty.

Think of it this way: if they can’t recommend their top-rated smartphone, their buying advice must be to buy a lower-rated product. What should people buy instead? An iPhone 3GS? (That’s their second-highest rated smartphone.) Sorry, but that’s nutty, because the iPhone 4 is way better — antenna attenuation when held in certain ways or not — than the 3GS.

UPDATE 2: CR didn’t actually give the iPhone 4 a “don’t buy”, they just didn’t give it a “recommended”.
 
They still rate it as the best smartphone on the market though. I'm gonna echo what John Gruber wrote on Daring Fireball:
lol - kind of laughable if they won't recommend the phone they rated as being the best.
 
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