Hi,
As you may be aware, many of your users have been complaining of extremely slow speeds as of late. Whilst many of us are aware that you do shape, there has been a drastic reduction of performance as of late. You have mentioend that you are busy migrating users from SAIX onto your own networks after the IPC upgrades AS WELL as implementing another 1.2Gbps of bandwidth.
That said - another reply mentions that the speeds we were seeing prior to this upgrade was because the users were on the SAIX wholesale network and were thus not shaped as MWEB would. This then leads me to believe that the current speeds we are seeing are exactly what you intend on us to see? (Reference: http://mybroadband.co.za/vb/showthr...apped....WTF?p=4803167&viewfull=1#post4803167)
I think it is now only fitting that you clarify this issue so that your customers who have supported you thus far - and convinved many friends and family to move over to you - can make a more informed decision if we wish to continue services with you.
Your current service has not free'd the internet. Its ruined it. And just incase my specific issues were lost to you in the post above, please see below for tabular form:
1) Is your network currently underperforming and hence the reason we are experiencing VERY poor speeds
2) Are you currently undergoing network upgrades which affected users throughtout the country or is this limited to specific geographic locations?
3) Is it true that the speeds experienced in the last week is reflective of the speeds we can expect from your network in the future (ie. Not the fantastic quality of service experienced when we were connected onto the SAIX Wholesale network).
I think I speak for many of the users on this forum when I say I am extremely unhappy. I trust you will answer these questions to the best of your ability and attempt to be as transparent as possible - just as you were so brazen in accusing telkom of their shortfallings - i expect you to do the same when your own company drops the ball.
As you may be aware, many of your users have been complaining of extremely slow speeds as of late. Whilst many of us are aware that you do shape, there has been a drastic reduction of performance as of late. You have mentioend that you are busy migrating users from SAIX onto your own networks after the IPC upgrades AS WELL as implementing another 1.2Gbps of bandwidth.
That said - another reply mentions that the speeds we were seeing prior to this upgrade was because the users were on the SAIX wholesale network and were thus not shaped as MWEB would. This then leads me to believe that the current speeds we are seeing are exactly what you intend on us to see? (Reference: http://mybroadband.co.za/vb/showthr...apped....WTF?p=4803167&viewfull=1#post4803167)
I think it is now only fitting that you clarify this issue so that your customers who have supported you thus far - and convinved many friends and family to move over to you - can make a more informed decision if we wish to continue services with you.
Your current service has not free'd the internet. Its ruined it. And just incase my specific issues were lost to you in the post above, please see below for tabular form:
1) Is your network currently underperforming and hence the reason we are experiencing VERY poor speeds
2) Are you currently undergoing network upgrades which affected users throughtout the country or is this limited to specific geographic locations?
3) Is it true that the speeds experienced in the last week is reflective of the speeds we can expect from your network in the future (ie. Not the fantastic quality of service experienced when we were connected onto the SAIX Wholesale network).
I think I speak for many of the users on this forum when I say I am extremely unhappy. I trust you will answer these questions to the best of your ability and attempt to be as transparent as possible - just as you were so brazen in accusing telkom of their shortfallings - i expect you to do the same when your own company drops the ball.
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. I'm pretty sure if you guys find a private tracker that uses SSL your problems will be gone. Public trackers are no good.