Double Cable Break in Western Cape [resolved]

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Cell_C

Cell_C

Cell C Representative
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Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.
 
Pity. I just bought a CellC SIM to test your network. I'm keen to get RedBull Mobile when it launches.

Will hold the testing till tomorrow. Still got two weeks :)
 
Cell_C said:
Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.
Click to expand...

Why does cell c note post this on there website? It will help many frustrated users... My wife has a 7.2 modem and is going mad, she then tried my 21.6 E1820 modem and failed... please sort this out ASAP, poor pings, continuous disconnects and no speed... makes us very unhappy... got 3 disconnects while posting this... and try again errors and unable to reach the remote computer.... list goes on...

but thanks for the heads up...
 
How will we know when it's fixed? I can't keep on using my Vodacom sim!
 
Continually disconnecting every couple of minutes - been like this for hours now. Grove Avenue, Claremont, 7708
 
Cell_C said:
Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.
Click to expand...

To say we are experiencing slower speeds in Cape Town is an gross understatement. My modem has cut out every minute throughout the last 24 hours, then it alternates between whoosh and then edge, then nothing. I have to agree with the many other W/Cape subscribers that this product has seriously disappointed us. Up to two weeks ago everything was working well, with intermittent signal drops every second day, which were acceptable. Now it's untenable. I can't upload any file over 200kb without losing the signal. I run an IT firm and can't rely on Cell C to do business any more.

Cell C, you have a major tower or software glitch that needs to be addressed urgently. All the promises of Wooooosh and high speed internet are falling by the wayside faster than political party electioneering promises. Come 1 April, and this has not been sorted out, I'm going to exercise my right to a full refund under the new Consumer Protection Act, and encourage others to do so as well!

In any other country, this would be considered fraud!

I feel I have bought a lemon.

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Tamboerskloof
Cape Town
 
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I bought two - one for myself and one for my wife. That's two lemons, and want my money back. Where is the official response from Cell C? Where is the product recall? Why is it up to informal forums like these to try and piece together the picture. Why are Cell C being such devious cowards when they know they screwed up big time?
 
CellC connectivity issues in tygervallye / durbanville area

CellC connectivity issues at tygervalley

Hi there, ok, I've done my own investigation, and I can confidently say
that there is a problem with the CellC network in the tygervalley are ONLY during the night. I've got three 5 gig cards, and I've tried them in two different MIFI GSM routers, and I get the same results. As mentioned before, this ONLY happens during the evening. During the day, morning till about 6PM, the connection almost never drops, or gives problems. After 6PM I battle to get a connection. Using my router's menu systems, I request a connection, and I can see that it tries to connect, but reverts back to disconnected. Every now and then I DO get a conection, but it doesnt last very long before it disconnects again. Sometimes it shows that a conection has been made, but I cannot surf. My feeling is that there is quite alot of people at night using their CELLC connection in the tygervalley / durbanville area, and that degrades the quality of the connection. I wonder how CellC is going to handle this? I've made a huge investment buying 3 cards, for I don't have telkom.

Anybody else experiencing the above symptoms? This problem started appearing in the last two weeks. Before it was flying without any issue. In the past I could leave it on over the whole weekend, and it won't even drop a connection, not once. I'm really concerned.

Martin
 
DaBump said:
CellC connectivity issues at tygervalley

Hi there, ok, I've done my own investigation, and I can confidently say
that there is a problem with the CellC network in the tygervalley are ONLY during the night. I've got three 5 gig cards, and I've tried them in two different MIFI GSM routers, and I get the same results. As mentioned before, this ONLY happens during the evening. During the day, morning till about 6PM, the connection almost never drops, or gives problems. After 6PM I battle to get a connection. Using my router's menu systems, I request a connection, and I can see that it tries to connect, but reverts back to disconnected. Every now and then I DO get a conection, but it doesnt last very long before it disconnects again. Sometimes it shows that a conection has been made, but I cannot surf. My feeling is that there is quite alot of people at night using their CELLC connection in the tygervalley / durbanville area, and that degrades the quality of the connection. I wonder how CellC is going to handle this? I've made a huge investment buying 3 cards, for I don't have telkom.

Anybody else experiencing the above symptoms? This problem started appearing in the last two weeks. Before it was flying without any issue. In the past I could leave it on over the whole weekend, and it won't even drop a connection, not once. I'm really concerned.

Martin
Click to expand...

I have for the last 2 weeks had brilliant speeds in durbanville, durbanvale area, last 2 nights, full of disconnects, slow up and down speeds... I to invested in Cell C 3g 5gb package and spent a further R 1200 on an external antenna and get usually -51dbm and -59dbm on a bad night... currently have similar RSSI but no speed and tons of disconnects...

Cell c whats really happening, its seems to be a bigger problem than we expected?
 
maximum_ian said:
I have for the last 2 weeks had brilliant speeds in durbanville, durbanvale area, last 2 nights, full of disconnects, slow up and down speeds... I to invested in Cell C 3g 5gb package and spent a further R 1200 on an external antenna and get usually -51dbm and -59dbm on a bad night... currently have similar RSSI but no speed and tons of disconnects...

Cell c whats really happening, its seems to be a bigger problem than we expected?
Click to expand...

Yup, same thing the past two days here at Tyger Waterfront.

Obviously the double main cable break reported earlier this afternoon has not been repaired. The problem seems a lot more serious than a couple day's repair job, sounds like it'll take while. Missing my Whoosh.
 
missing my whoosh too! its really bad at this point in durbanville

so would yo recommend this antenna?
 
Cell_C said:
Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.
Click to expand...

After a post on facebook by cell c they said it was sorted...but its not... please up date. Speeds are still slow and disconnects are frequent.
 
Cell C's fraudband speed promises are nothing more than Woooshful thinking!
I'm still on edge!
 
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