SEACOM is Down

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ambo

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In case anyone is wondering...

SEACOM is entirely down. All providers are experiencing failures on their circuits.
 
From Andrew Alston at TENET:

23:24 < SymmHome> seacom dead again
23:26 < SymmHome> marcog, looks like smw3
23:26 < SymmHome> somewhere between marseille and mumbai
23:26 < SymmHome> just pray this is a simple power issue
23:27 < SymmHome> because if its an actual break, we're all ****ed :)
23:27 < SymmHome> (again)
23:37 < SymmHome> yeah, this is definately smw3, confirmed failures of people who have capacity on there coming outta maraza
23:43 < SymmHome> it looks like this break could be in one of the worst possible places
23:43 < SymmHome> because it eliminates all the reroute options if Im right about where it is
23:45 < SymmHome> Im going to hazarad an educated guess that this failure is between mazara in southern italy and alexandria in egypt
23:45 < SymmHome> now, normally, if it was between mumbai and alexandria, seacom could route to alexandria, and hook into smw3 there
23:46 < SymmHome> however, if its north of alexandria unless TE-NORTH was completed and I don't know it, we're all ****ed
23:46 < SymmHome> potentially for days
 
marcog said:
From Andrew Alston at TENET:

23:24 < SymmHome> seacom dead again
23:26 < SymmHome> marcog, looks like smw3
23:26 < SymmHome> somewhere between marseille and mumbai
23:26 < SymmHome> just pray this is a simple power issue
23:27 < SymmHome> because if its an actual break, we're all ****ed :)
23:27 < SymmHome> (again)
23:37 < SymmHome> yeah, this is definately smw3, confirmed failures of people who have capacity on there coming outta maraza
23:43 < SymmHome> it looks like this break could be in one of the worst possible places
23:43 < SymmHome> because it eliminates all the reroute options if Im right about where it is
23:45 < SymmHome> Im going to hazarad an educated guess that this failure is between mazara in southern italy and alexandria in egypt
23:45 < SymmHome> now, normally, if it was between mumbai and alexandria, seacom could route to alexandria, and hook into smw3 there
23:46 < SymmHome> however, if its north of alexandria unless TE-NORTH was completed and I don't know it, we're all ****ed
23:46 < SymmHome> potentially for days
Click to expand...

Latest update is that this is *NOT* an undersea break. The break is terrestrial in nature, between Alexandria and Cairo, and restoration work has already started, hence, we should see SEACOM up and working again within the next couple of hours.

I would like an explanation as to where the restoration paths within Egypt are, as it seems a little strange to have an outage of this size based on a terrestrial break, but such is the way it is right now
 
marcog said:
From Andrew Alston at TENET:

23:24 < SymmHome> seacom dead again
23:26 < SymmHome> marcog, looks like smw3
23:26 < SymmHome> somewhere between marseille and mumbai
23:26 < SymmHome> just pray this is a simple power issue
23:27 < SymmHome> because if its an actual break, we're all ****ed :)
23:27 < SymmHome> (again)
23:37 < SymmHome> yeah, this is definately smw3, confirmed failures of people who have capacity on there coming outta maraza
23:43 < SymmHome> it looks like this break could be in one of the worst possible places
23:43 < SymmHome> because it eliminates all the reroute options if Im right about where it is
23:45 < SymmHome> Im going to hazarad an educated guess that this failure is between mazara in southern italy and alexandria in egypt
23:45 < SymmHome> now, normally, if it was between mumbai and alexandria, seacom could route to alexandria, and hook into smw3 there
23:46 < SymmHome> however, if its north of alexandria unless TE-NORTH was completed and I don't know it, we're all ****ed
23:46 < SymmHome> potentially for days
Click to expand...

Another correction to the above, its SMW4 not SMW3 (sorry, its late at night, and I'm tired).
 
01:23 SymmHome: apparently seacom should be up in a coupla hours
01:23 SymmHome: they are now saying terrestrial fiber fault between cairo and alexandria
 
Torrents:
Completely dead on Mweb 4mbit uncapped account (0kbps)
Doing pretty bad on Axxess Lite, but not dead (30-40kbps)
 
Does this have anything to do with it?

http://www.seacom.mu/news/news_details.asp?iID=159

SEACOM EXPANDS PAN-AFRICAN NETWORK - 16 Mar 2011
Access to five additional countries and increased submarine capacity to enhance seamless offering to customer

16 March 2011 - SEACOM’s ongoing focus on connecting broadband starved African countries is bearing fruit for South Africa’s neighbours, with SEACOM’s low cost services becoming accessible from Botswana, Lesotho, Namibia, Swaziland and Zimbabwe. SEACOM’s network expansion to provide such accessibility is coupled with increasing resilience through its recent acquisition of east and west coast submarine cable capacity.

This approach of partnering with established players to provide broadband services will continue as SEACOM develops its products and services based on resiliency, service quality and flexibility in line with customers’ evolving needs.

Suveer Ramdhani, SEACOM’s Head of Product Strategy, said:

“This latest development is integral to the continued development and expansion of the SEACOM network in Africa and in particular to countries that have had limited access to broadband connectivity. We will continue to build relationships to meet our customers’ growing need for resilient and seamless capacity. This is part of SEACOM’s objective to build the African Internet.”

SEACOM truly believes in a world where the African Internet experience is characterised by abundant local content, minimal latency, fast download and streaming speeds, and interconnected African markets. Only 18 months after commercial launch, a number of countries across the continent now have the ability to access the SEACOM network with several more expected to be able to do so by the end of 2011
Click to expand...
 
Yip .. Cybersmart also says SeaCom is down .. and by "says" I mean .. those of us on their "non-restored" service are entirely disconnected. I mean we can't even get to their site to check the support page - line just not not even authenticate.

I bet their call centre is going to receive a LOT of calls this morning with people thinking their DSL is down .. for Pete's sake .. why not just auto direct customers to your support page.

Thankfully .. Web Africa was dishing out trial accounts earlier this month ! :whistle:
 
At around 1am this morning (read earlier posts) it was suggested that the link would be up in a couple of hours. It's now been a couple of hours and it seems that the link is not up yet.
 
Hi All,

There is a cable break just north of Cairo on the SE-ME-WE-4 leg of the Seacom cable. Engineers will only be able to attend to this during the course of this morning due to the current curfew conditions in the region. We do have some alternative bandwidth on the SE-ME-WE-3 leg of the Seacom cable, and of course we have our full SAT 3 capacity. We are currently operating at about 65% of our full international requirement and we will manage traffic protocols accordingly e.g. Peer-2-Peer will be de-prioritised. We will keep you updated of any developments.

P.S. This is NOT related to the MWEB Launch today.

Regards,
MWEB Guy
 
Hi All,

The service has been restored. SEACOM has failed over to restoration capacity in Egypt and this is likely to remain stable during the restoration of the fibre break.

Regards,
MWEB Guy
 
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