HTC Desire HD voice calls on the Vodacom network not working

skimread

skimread

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Having issues with my HTC Desire HD. Got the phone from 4u on a Vodacom contract upgrade in Jan.
Problem started 2 weeks after I bought the phone then it became permanent for the past month and a half. The problem is that you cannot send and receive calls but can use the internet. When someone phones is rings only for them and then goes to your voice mail without ringing on your phone itself. When you call someone i.e. 121 the phone does nothing except show the green bar flashing at the top of the phone. Putting the sim in another phone then that phone does work.

So I put a friends Cell C sim in the Desire HD and tried the phone. Tried phoning and it works. Went to a small Vodacare outlet and explained the problem. They put their sim in and it it could not send or receive calls. After changing the network settings to GSM only the phone could send and receive calls. They did explain that a couple of clients have reported the exact same problem (3 customers in the past 2 days) to them and one even had the phone sent back to HTC and when it came back to SA it stopped working again.

Anyone else experience the problem with an HTC device?
 
That sucks dude. I'm on MTN and have had no network issues. Post here if you ever find a solution because it's not fair on the phone because of the failings of Vodacom.
 
I googled and found another site's thread that has the same problem of Desire HD and using Vodacom as a combination for voice calls unless you use GSM only.

I am on 64K sim and in Randburg. It sounds like it is tower/area related since the Vodacare outlet at Cresta reports many of us with the Desire HD phone has the problem.

Since I am on contract guess I have no choice but to swap the phone for a Blackberry.
 
Last edited:
skimread said:
I googled and found another site's thread that has the same problem of Desire HD and using Vodacom as a combination for voice calls unless you use GSM only.

I am on 64K sim and in Randburg. It sounds like it is tower/area related since the Vodacare outlet at Cresta reports many of us with the Desire HD phone has the problem.

Since I am on contract guess I have no choice but to swap the phone for a Blackberry.
Click to expand...

That's a pity. You're gonna miss out. Just got Google Sky Maps and it is a rockin' app. But what choice do you have?

Yeah another black mark in my book against Vodacom.
 
I would reply with news if I had some...the post you're referring to above is mine. You're lucky caller number 5 now with exactly the same issue. Have you managed to do something on your side perhaps?
I actually tempted fate today by trying a couple of tests which of course failed epically. I tested from Randburg (ABSA building) and Broadacres with no luck.

I'm pretty fed up though...In the mean time I've switched off my data services, but now I see they launched a 2gb+2gb data bundle for R148 odd a month...?

FML
 
Hi guys,

I'm having the same problem as the people above, phone does not work when set to GSM/WCDMA auto but it works fine if set to GSM only. I took this phone for the data connection and functionality, now I'm left with a contract that's useless to me. I've been on the phone with Vodacom, Customer Care, Vodacare adn Advanced Repair Center, now seems to know what the problem is and my phone still isn't working.

The phone works perfectly fine with MTN sim card, but my primary number is my Vodacom one.

I have not tried to root the phone or upgrade the radio version, if there is anyone with a fix, please help....I'm desperate...

Thanks
 
Hi All

According to HTC the new software version that we are busy testing resolves this problem. I will advise when this software will be made available.
 
VodacomData said:
Hi All

According to HTC the new software version that we are busy testing resolves this problem. I will advise when this software will be made available.
Click to expand...
Doesn't matter anymore. I am using a Cell C sim now. I swapped my contract Vodacom sim with a family member who has a Saumsung on CellC. The odd ocassion someone phones my old contract number at least someone is there to tell them my new number.

I wasn't willing to send my phone around the world for a vacation like other users were doing just to find out the problem wasn't fixed when it came back.

BTW. I hear they are already releasing Android 2.3 in the UK. Will we get it soon or will we have to wait for Vodacom to upgrade their towers?
 
VodacomData said:
Hi All

According to HTC the new software version that we are busy testing resolves this problem. I will advise when this software will be made available.
Click to expand...
I have heard of someone rooting their software to Android 2.3 and the problem still persisting. Will this mean you cannot use a rooted device on Vodacom once the problem is resolved or are you talking about Vodacom withholding the OTA upgrade after upgrading their network
 
http://mybroadband.co.za/vb/showthr...xy-S-(I9000)?p=6048408&viewfull=1#post6048408

Anybody else having problems with this phone (Samsung Galaxy S)? Stock standard... no mods or roms. Updated to Froyo 2.2.1 not too long ago.

Today a colleague calls me on my landline telling me he twice tried calling me on my cellphone but, he said, he heard the phone ringing on his phone but I did not answer??? A month back my boss tried calling me and same result. No report of the missed/call in my phone's logs.

Today after my colleague telling me about the unanswered call I try calling myself to check my phone using my landline and the message I get is 'the subscriber is not available' but I have full signal on my phone. I tried again 5 minutes later and the call goes through no problems.

Am I the only one?

Network : Vodacom, Durban
Click to expand...
 
I have the same problem with my phone. Also wth VC.
If this update that is coming up doesn't fix the issue I will try cancel my contract.
 
Root your device people. If you ever need to send it to VC for anything then unroot it.

I am one of the posters in the "other" thread with the same problem. And that was on a rooted device running any 2.3 ROM from XDA.

2 days ago the clever dev - Capychimp - completed the first port of 2.3 using HTC Sense 3!! and so far I have not noticed the issue. My device appears to be all good using Sense 3.

Don't bother waiting for VC to have a new release of Android ready OTA. This is Africa. By the time they get around to it, it is old.
Just root and flash. You will enjoy your device so much more and always be up to date.

Sent from my HTC Desire HD using Tapatalk
 
For some people the risk of bricking the phone does not make it worthwhile.
I will consider rooting but I am going to wait until the end of the month as VC with this known problem will be incentivised to release Android 2.3 for the device soon as they indicated they are already testing 2.3 on their network.
 
Bricking is a risk - sure - but small if instructions are followed correctly. I am at XDA multiple times a day and no bricks on the DHD yet. With Gingerbreak being released, that risk is almost none as you don't have to do anything technical anymore to root.

It is like saying there is a risk of writing your car off if you go on the roads, so rather just use your car to idle in the driveway :)

Sent from my HTC Desire HD using Tapatalk
 
Mike, gooi a link on here where I can get your version of the ROM with instructions. I'm running LeeDroid on my device. It didn't solve the problem with regards to connection. If you're not techinically inclined, I wouldn't suggest doing the root. I'm an IT type with plenty XP in these things, and I found it frustrating. Mostly due to early root versions being a major process.

I'm keen to know if all you people experiencing the issue received the Desire HD as an upgrade or replaced phone? I have a sneaky idea that the sims we have are causing the issue. It's the ONLY thing I haven't tested yet.
I would like to elminate the "New SIM" suggestion I got from Vodacare.

> VodacomData, please supply more information with rgeards to the "software problem" you referred to above? If you're keen, I'll test it on my phone for you and present some proper results. It's Android. It's supposed to be community based. We should be helping each other. (when of course I know the fix will be held so that the customer centres can make money off the uninformed)

I tried :P

PS; guys, please log a thread on hellopeter if you havent yet. Make sure the phone model and name is mentioned in the heading so one can easily search by topic. I'm talking to "Miranda" via e-mail, and bascially dared her to get a techy to phone me. Let's see how this turns out.

Later
 
h4tch3t said:
Mike, gooi a link on here where I can get your version of the ROM with instructions. I'm running LeeDroid on my device. It didn't solve the problem with regards to connection. If you're not techinically inclined, I wouldn't suggest doing the root. I'm an IT type with plenty XP in these things, and I found it frustrating. Mostly due to early root versions being a major process.

I'm keen to know if all you people experiencing the issue received the Desire HD as an upgrade or replaced phone? I have a sneaky idea that the sims we have are causing the issue. It's the ONLY thing I haven't tested yet.
I would like to elminate the "New SIM" suggestion I got from Vodacare.

> VodacomData, please supply more information with rgeards to the "software problem" you referred to above? If you're keen, I'll test it on my phone for you and present some proper results. It's Android. It's supposed to be community based. We should be helping each other. (when of course I know the fix will be held so that the customer centres can make money off the uninformed)

I tried :P

PS; guys, please log a thread on hellopeter if you havent yet. Make sure the phone model and name is mentioned in the heading so one can easily search by topic. I'm talking to "Miranda" via e-mail, and bascially dared her to get a techy to phone me. Let's see how this turns out.

Later
Click to expand...

Hi , I actually provided Miranda with the info provided to you then. I will update the thread as soon as i get more feedback from the testing team.
 
h4tch3t said:
Mike, gooi a link on here where I can get your version of the ROM with instructions. I'm running LeeDroid on my device. It didn't solve the problem with regards to connection. If you're not techinically inclined, I wouldn't suggest doing the root. I'm an IT type with plenty XP in these things, and I found it frustrating. Mostly due to early root versions being a major process.

I'm keen to know if all you people experiencing the issue received the Desire HD as an upgrade or replaced phone? I have a sneaky idea that the sims we have are causing the issue. It's the ONLY thing I haven't tested yet.
I would like to elminate the "New SIM" suggestion I got from Vodacare.

> VodacomData, please supply more information with rgeards to the "software problem" you referred to above? If you're keen, I'll test it on my phone for you and present some proper results. It's Android. It's supposed to be community based. We should be helping each other. (when of course I know the fix will be held so that the customer centres can make money off the uninformed)

I tried :P

PS; guys, please log a thread on hellopeter if you havent yet. Make sure the phone model and name is mentioned in the heading so one can easily search by topic. I'm talking to "Miranda" via e-mail, and bascially dared her to get a techy to phone me. Let's see how this turns out.

Later
Click to expand...

Here we go dude : http://forum.xda-developers.com/showthread.php?t=984822

Even if VC get around to release an OTA update for us, it is still behind Gingerbread and Sense 3. I think this problem we are having is more related to HTC than Android as the Sense 3 ROM is still Gingerbread based.

I was at my kids school just now with an HDSPA connection and needed to call the wife. Call went through :) So seems like all is good on Sense 3.

Just please make sure you read the OP before flashing. It is an Alpha release (but stable!!) so there are some minor issues. All issues are listed in the OP though.

To top it off, one you have RCMix HD flashed, go ahead and flash MDJ's kernal. Found here: http://forum.xda-developers.com/showthread.php?t=1050106
Set max value to around 1.2Ghz. You can push higher but I don't feel it is necessary. HTC say the CPU was designed to run happily between 1Ghz and 1.2Ghz so you are pretty much in a safe zone at 1.2. The ROM is super smooth at 1.2 :)
 
VodacomData said:
Hi , I actually provided Miranda with the info provided to you then. I will update the thread as soon as i get more feedback from the testing team.
Click to expand...
Don't hold your breath. I logged a mail with Vodacom in January. They autoresponded saying they will respond in 24 hours. I am still waiting.
Vodacare shops just shrug their shoulders.
 
@ VodacomData > If you guys have a said fix in your test space, surely you should have a synopsis of the issue? A "user story" or some such that explains the problem on a user level vs. technical level? If you can share that, we can have the details up and about in a couple of minutes, and people all over the world can help us check it out and confirm. It's just unfortunate that Vodacom is the only network affected in South Africa, which of course has the end result of SA users having their phones not working for months, but I've seen plenty of threads online for people on Telstra, Vodafone, Three, Orange and all have similar issues.

Personally, I suspect that there are some network settings or configuration issues on the network side of things. As the phones work properly when tested off other networks as previously stated. anyways...

@ Mike > Thanx for posting dude. I'll have a look later this evening. See if I can run a new ROM. Should be simple enough.

Later
 
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