Telkom Mobile Speed, Disconnections & Coverage Problems – click here first!

Down in Brackenfell as well since last night. Is there an update from the 8ta rep?
 
Denyed said:
Yip, my 8ta is down in Stellenbosch
Click to expand...

Hi Denyed

Please provide us with more information as requested via PM. We'd like to investigate issue and advise.

Thank you
Telkom Social Media Team
 
Mr 8ta rep. I sent u a pm asking if u have recieved feedback about my problem but u never responded?
 
RH360 said:
Down in Brackenfell as well since last night. Is there an update from the 8ta rep?
Click to expand...

Hi RH360

Please provide more info as requested via PM. We'd like to assist.

Thank you
Telkom Mobile Social Media Team
 
Eish. I've pm'd you telkom rep. But these speeds man these speeds:
2634418905.png
 
Name and Surname: N/A
Current/Previous Case number (if any): NONE
*8ta Number(s): 0815344688
*If this is not known, please provide the ID number the service was registered with
Alternate Contact Number(s): N/A
8ta Product: ZTE
Physical Address: S25'39"21.401 E28'07"49.130 CURRENT. SAME PROBLEM IN PE-WALMER. AND RUSTENBURG
Date problem detected: BEGINNING OF THIS YEAR - PRESENT
Have you tested with another 3G modem from the same location (if "yes" - provide results)?: YES AND SAME RESULTS
Have you tested with another computer/phone from the same location (if "yes" - provide results)?:YES AND SAME RESULTS
Antenna being used: BUILT-IN
What other tests have you done?: WHAT EVER TEST YOU CAN THINK OF IVE DONE
Device(s) used: ZTE AND HAWAII
Signal Bars: 5/5. 71-81dBm
Time of day problem occurs (if not all the time): ALL THE TIME(NIGHT TIME ITS USELESS)

If the query is related to local or international speeds/pings, include the following:

Local Speedtest.net result(s): 103ms 0.4MB DOWNLOAD. CANT DO UPLOAD IT FAILED AFTER 5MIN OF WAIT(HAVE A VID OF IT BUT INTERNET TO SLOW AND USELESS TO UPLOAD)
Local Pingtest.net result(s): NOT EVEN GOING TO BOTHER

If the query is related to international speeds/pings, include the following:

International Speedtest.net result(s): NOT EVEN GOING TO BOTHER
International Pingtest.net result(s): NOT EVEN GOING TO BOTHER


Any additional comments/queries: 8TA JUST TELL US WHAT YOU DID 4 MONTHS AGO??????????????????????????????????????????????????????????????????????????????????????????????????????????
 
Well my internet is back in Stellenbosch but the speeds are dismal. I have sent my details to the TM rep so hopefully they will be able to sort the problems out!
 
Bellville, speeds are unusable since yesterday especially at night.
 
Hallo

8ta man please assist, for the past month, if not longer, I can even open up a webpage. The worst is after +-20h00 this is my speed



most of the time

I am lucky even to post. Please assist as we are paying to not really have an internet?
 
the_nomad said:
Hallo

8ta man please assist, for the past month, if not longer, I can even open up a webpage. The worst is after +-20h00 this is my speed



most of the time

I am lucky even to post. Please assist as we are paying to not really have an internet?
Click to expand...

Man from 18:00 its already useless! You are lucky to have completed the tests, mine failed after 5 minutes of waiting!

mybroadband.co.za please correct this thread to:

8ta Broadband and Mobile Internet | GPRS and BIS
 
Last edited:
Left office in Kuilsrivier about two hours ago, 8-ta completely dead there.

Still awaiting their response from more than two weeks ago. I just don't get around to loading my CellC sim. But apparently the whole of SA is sitting with crap mobile data at the moment.
 
Slow speed, unable to open webpages and just the general problem as reported by other CT users.

Current/Previous Case number (if any): N/A
*8ta Number(s): 0814756291
*If this is not known, please provide the ID number the service was registered with
Physical Address: Stikland, Bellville, Cape Town
Date problem detected: 08/04/2013 (Youtube however has been slow for the past two months)
Have you tested with another 3G modem from the same location (if "yes" - provide results)?: Yes
Have you tested with another computer/phone from the same location (if "yes" - provide results)?: Yes
Antenna being used: Internal
What other tests have you done?: Pretty much tried everything I could. Problem not present on Vodacom connection
Device(s) used: E1820
Signal Bars: Full Bar
Time of day problem occurs (if not all the time): All the time

Took 4 retries and 8 minutes to post this.
 
Also having those upload speed issues. Yesterday dl speeds were between 0.5 and 2mbps but ul speeds were 0.05mbps. Whats wrong?
 
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