Who must I bribe to get an ADSL line?

I

Ice2Cool

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I post here in desperation! I am finally about to move into my new house and have the whole place wired up with ethernet points etc and am trying to get my ADSL lines sorted before moving in. I ordered my voice lines in February this year and installation took about 3 weeks. Immediately after the voice line was installed, I asked for one of the voice lines to be converted into an ADSL line - this was in March or so. I was told to wait until April 2012 for Telkoms new financial year as there were no ports available. April comes and goes and still no ADSL. Telkom now claims I must wait until April 2013, another financial year, as they will possible add more ports then.

WTF. I am not waiting over 1 year for ADSL! I live in an estate with 400 homes. My neighbours all have ADSL. The cable is in the ground. Everything is there. Surely someone needs to be klapped!

Anyways, long story short, anyone know any telkom technicians in KZN - specifically La Lucia - that I can pay to get me a port? Yes yes. I know. Im bad. Oh well such is life. The call center has absolutely no clue and I feel they are just giving a BS answer about the ports. A few weeks ago, the DSL checker was reporting I could only get a 1Meg line on my voice line. I did a check again and it now says i can get 4Meg on my voice line - surely this means the exchange has been upgraded and there should be ports available?

if there are any telkom techies here who can help, please pm!
 
iirc La Lucia is part of the MSAN roll out hence there will be no upgrades done on the current DSLAMs. There is a Durbanite here who knows more, hopefully he'll reply and give an approximate date for the MSAN installation (in the next month or three).
 
Hmm,
I know of a client that stays in La Lucia,
Very very bad adsl available, bad meaning the quality is not up to scretch, if you far from the exchange your line drops alot,
What is your area code? I know a client at 031572... and there are 9% ports available on the exchange (La Lucia 5)
 
can you pm your line number, I can check which dslam its close to
 
The ADSL Regulations:

3.6 – Telkom or SNO shall install the ADSL service within thirty (30) working days of receipt of an application if the applicant qualifies and resides within an ADSL-enabled exchange area.

Apply for ADSL, get a reference number.

Lodge a complaint after 30 days with ICASA.

If you have an order placed already, lodge a complaint with ICASA.
 
encrypted said:
The ADSL Regulations:

3.6 – Telkom or SNO shall install the ADSL service within thirty (30) working days of receipt of an application if the applicant qualifies and resides within an ADSL-enabled exchange area.

Apply for ADSL, get a reference number.

Lodge a complaint after 30 days with ICASA.

If you have an order placed already, lodge a complaint with ICASA.
Click to expand...
Regulations are great but if there are no ports regulations mean zip.
 
Keegan said:
Hmm,
I know of a client that stays in La Lucia,
Very very bad adsl available, bad meaning the quality is not up to scretch, if you far from the exchange your line drops alot,
What is your area code? I know a client at 031572... and there are 9% ports available on the exchange (La Lucia 5)
Click to expand...

Hey Keegen - Yeah I have also heard the adsl in the area is not great. I am on the 031572 exchange - I am surprised they say there are no ports then. I have pm'd my full number to you. Its really surprising that telkom has such poor infrastructure in this area despite the number of people that live there. Infact - i get 8meg ADSL in reservoir hills - one of the poorer areas where not many people can afford ADSL - yet I get 1Meg in La lucia where the population density is higher and people can afford it.
 
Last edited:
Ice2Cool said:
I post here in desperation! I am finally about to move into my new house and have the whole place wired up with ethernet points etc and am trying to get my ADSL lines sorted before moving in. I ordered my voice lines in February this year and installation took about 3 weeks. Immediately after the voice line was installed, I asked for one of the voice lines to be converted into an ADSL line - this was in March or so. I was told to wait until April 2012 for Telkoms new financial year as there were no ports available. April comes and goes and still no ADSL. Telkom now claims I must wait until April 2013, another financial year, as they will possible add more ports then.

WTF. I am not waiting over 1 year for ADSL! I live in an estate with 400 homes. My neighbours all have ADSL. The cable is in the ground. Everything is there. Surely someone needs to be klapped!

Anyways, long story short, anyone know any telkom technicians in KZN - specifically La Lucia - that I can pay to get me a port? Yes yes. I know. Im bad. Oh well such is life. The call center has absolutely no clue and I feel they are just giving a BS answer about the ports. A few weeks ago, the DSL checker was reporting I could only get a 1Meg line on my voice line. I did a check again and it now says i can get 4Meg on my voice line - surely this means the exchange has been upgraded and there should be ports available?

if there are any telkom techies here who can help, please pm!
Click to expand...
What ADSL did you apply for ??
If you applied for 1meg and they dont have apply for 4 meg and visa verse because they are different DSLAMs .
 
FNfal said:
What ADSL did you apply for ??
If you applied for 1meg and they dont have apply for 4 meg and visa verse because they are different DSLAMs .
Click to expand...

+1. Good point. The newer DSLAMs support ADSL2+ up to 24mbps, though the highest profiles Telkom have enabled is either 4mbps or 10mbps depending on if the exchange is fed with metro-Ethernet (fibre).

Apply for a higher speed, and they will be forced to put you on the newer DSLAMs. Then perhaps you can downgrade over the phone where they just change your profile, and don't change the actual port or DSLAM. Worth a try. Or rather just stick with 4mbps if you get it. You might lose out completely by downgrading, back to square one.

Edit: Just realised, it's not like the new DSLAMs don't support 1mbps. I'm sure Telkom would put you on the new DSLAM with a 1mbps line. So it's quite possible that there really are no ports on either the old or new DSLAMs.
 
Ice2Cool said:
Yeah I have also heard the adsl in the area is not great. I am on the 031572 exchange
Click to expand...
I'm currently on the 031572 exchange & have great ADSL performance, 4 meg line and haven't seen/experienced any issues or exchange congestion. I was reading the congested exchanges list earlier, and one of the posts quoted that there were over six hundred free ports in the La Lucia exchange? http://shorttext.com/Iaw2wJ - Posted by SuperSpeed, note that we're in the 'Eastern' region.
 
I'm Also on the la Lucia exchange 031 572, I used to have a constant 4mb line. In the last 4 months it has got worse and worse some most of the time the speed is great but now and then It will go through stages that can last 5 mins to an hour where it is ridicoulsly slow. Mweb and telecom say there is nothing wrong with my line. My Line attenuation used to be in the low 40s, it is now 55, the area supervisor tells me that 55 is good.
 
Mine is in the mid 30's (I must be on one of the lucky DSLAMS). Had ADSL for 4 years now (Used to be 384k, then upgraded to 4meg when MWEB turned uncapped). Haven't been able to complain since...
 
ch@rge said:
Mine is in the mid 30's (I must be on one of the lucky DSLAMS). Had ADSL for 4 years now (Used to be 384k, then upgraded to 4meg when MWEB turned uncapped). Haven't been able to complain since...
Click to expand...
Have you noticed any construction work (concrete slabs about 2mx4m) on the pavements in your area recently?
 
MickeyD said:
Have you noticed any construction work (concrete slabs about 2mx4m) on the pavements in your area recently?
Click to expand...
There's a blue Telkom box just down the road from me (100m or so) which the techies are always working on, but no new constructions/developments in the vacinity.
 
So from the posts it appears that there are many free ports available. Could it perhaps be the estates exchange? Im assuming that with 400 homes they have a mini-dslam.
 
Ice2Cool said:
So from the posts it appears that there are many free ports available. Could it perhaps be the estates exchange? Im assuming that with 400 homes they have a mini-dslam.
Click to expand...
UMC Perhaps? Hows many ports does a UMC box generally have?
 
Ice2Cool said:
So from the posts it appears that there are many free ports available. Could it perhaps be the estates exchange? Im assuming that with 400 homes they have a mini-dslam.
Click to expand...

Well when I spoke to the are super visor he told me that the msan (the thing inside the exchange, can't remember the name) that can do 10mb was full. But not all those people are making use of the high speeds.
 
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