Custom DNS on Router

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Polemus

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Hi There,

I have Billion BiPac 7300nx Router, that is connected to my iBurst 2mb Modem.

I am trying to make use of the "Norton™ ConnectSafe" dns facilities, which means i can simply enter the ConnectSafe dns servers on my router, and familly safety would apply.

i am struggling like crazy!!!!

Because i am using iBurst, i connect my modem to port 1 on my router, and i make the connection to the net using the EWAN interface.

on the EWAN screen there is a option to "ObtainDNS Automatically" or i can enter the DNS settings, which in this case i have done. after doing all this, i save the settings and restart the router, while restarting the router i do a flushDNS on my pc and i restart it as well. when my pc starts up i do another flushdns (just in case).

i go to norton's test page.. and walla!!! it is not working.

I then tried to look elsewhere, and saw that under my lan section on my router you can set the DHCP server values. one of the options is: "use router as DNS server" if i un-check that i can specify DNS Servers.... i then follow the above restart and flush procedure and still, nothing works.

Am i doing something wrong here? or is this due toe iburst's STUPID outbound http proxy?

I need to set these setting up on my router, as the people in my house connects to the router with their mobile phones.... i used to enable Microsoft Familly Safety, which helped, but they are no longer connecting using their pc's so family safety can't work anymore.

I would really appreciate help here
 
Polemus said:
Hi There,

I have Billion BiPac 7300nx Router, that is connected to my iBurst 2mb Modem.

I am trying to make use of the "Norton™ ConnectSafe" dns facilities, which means i can simply enter the ConnectSafe dns servers on my router, and familly safety would apply.

i am struggling like crazy!!!!

Because i am using iBurst, i connect my modem to port 1 on my router, and i make the connection to the net using the EWAN interface.

on the EWAN screen there is a option to "ObtainDNS Automatically" or i can enter the DNS settings, which in this case i have done. after doing all this, i save the settings and restart the router, while restarting the router i do a flushDNS on my pc and i restart it as well. when my pc starts up i do another flushdns (just in case).

i go to norton's test page.. and walla!!! it is not working.

I then tried to look elsewhere, and saw that under my lan section on my router you can set the DHCP server values. one of the options is: "use router as DNS server" if i un-check that i can specify DNS Servers.... i then follow the above restart and flush procedure and still, nothing works.

Am i doing something wrong here? or is this due toe iburst's STUPID outbound http proxy?

I need to set these setting up on my router, as the people in my house connects to the router with their mobile phones.... i used to enable Microsoft Familly Safety, which helped, but they are no longer connecting using their pc's so family safety can't work anymore.

I would really appreciate help here
Click to expand...

Just guessing here, but iBurst might route all DNS traffic to their own DNS servers thereby preventing you from using any third-party DNS servers.
 
i phoned iburst to see if i can sort this out...

Me: Explain story above.
iburst (callcentre): Let me put you through to technical support
Me: thanx
iBurst: Technical support... how can we help?
Me: explain the story above
iBurst: let me put you through to advanced technical support.
Me: Thanx.
iBurst (advanced technical support): i do not know about DNS's, let me put you through to our DNS expert
Me: thanx.
iBurst: reception good day.
Me: Advance technical support please... the person that knows about DNS Settings.
iBurst: putting you through.
iBurst (DNS fundi): hello.
Me: explain story above.
iBurst (DNS fundi): umm.... i am not sure what you are talking about, let me speak to the network guys.
Me: can i possibly speak to them (broken telphone mitigation)
iBurst (DNS fundi): sorry.. they don't take calls.
Me: please
iBurst (DNS fundi): i'll chat to them and call you back
Click to expand...


so much for trying to get this sorted out...
 
Hi There,
i suggest that you take the query further up the iBurst tree.
Treatment like that in my opinion is not acceptable.

Regards

Tim
 
I cannot accept the fact that iBurst can't allow me to specify my own DNS.

I even asked them if a static IP will resolve the problem, and they responded saying:

Even with a static IP, you will still be using iburst's DNS servers, and you will still be routed through our Proxy Server
Click to expand...

what is the use of a static IP if I am still routed through their Proxy? this means that if I have a static IP and I hit an external website, the external website will see iBurst's proxy address instead of my static IP.
 
Haven't used iburst in years. Can't believe they are now blocking custom dns traffic! / this is bad if something like opendns needs to be implemented (as is the case of many people I know that use it for parental controls.)

@OP; Investigate VPN services or better yet just drop them as your ISP.
A more technical approach could involve using a cheap 3g connection only for dns queries and the iburst for everything else - won't solve the proxy issue though.

EDIT:
Have you confirmed dns is being blocked/redirected? have you tried to do a nslookup & change the server to norton's or google's then doing some queries?

you can test if the dns is being re-directed by trying to nslookup www.internetbadguys.com first using googles public dns server then using opendns. Opendns will return a different ip.

from the command prompt:
Code: 
nslookup www.internetbadguys.com 8.8.8.8
should return 67.215.92.210
then run
Code: 
nslookup www.internetbadguys.com 208.67.222.222
should return 67.215.65.133

if all works it means the proxy & not dns is the problem.
 
Last edited:
result 1
C:\Users\Dusty>nslookup www.internetbadguys.com 8.8.8.8
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
Click to expand...
result 2
C:\Users\Dusty>nslookup www.internetbadguys.com 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: www.internetbadguys.com.home.gateway
Address: 67.215.65.132
Click to expand...
 
Working for me on iBurst in Cape Town:
Code: 
$ nslookup www.internetbadguys.com 8.8.8.8
Server:		8.8.8.8
Address:	8.8.8.8#53

Non-authoritative answer:
Name:	www.internetbadguys.com
Address: 67.215.92.210
Code: 
$ nslookup www.internetbadguys.com 208.67.222.222
Server:		208.67.222.222
Address:	208.67.222.222#53

Non-authoritative answer:
Name:	www.internetbadguys.com
Address: 67.215.65.133
Can you tracert 8.8.8.8?
 
tracert result:
C:\Users\Dusty>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 141 ms 108 ms 179 ms iburst-41-56-64-1.iburst.co.za [41.56.64.1]
3 132 ms 259 ms 244 ms iburst-41-213-1-2.iburst.co.za [41.213.1.2]
4 146 ms 252 ms 157 ms sirloin-cr2.jhb.wbs.co.za [41.213.82.243]
5 105 ms 112 ms 123 ms 192.168.0.113
6 123 ms 170 ms 109 ms iburst-41-213-126-26.iburst.co.za [41.213.126.26
]
7 162 ms 252 ms 268 ms google.jb1.napafrica.net [196.46.25.166]
8 405 ms 396 ms 467 ms 66.249.95.8
9 474 ms 494 ms 384 ms 209.85.253.92
10 468 ms 310 ms 422 ms 209.85.243.33
11 333 ms 327 ms 297 ms 216.239.49.38
12 * * * Request timed out.
13 405 ms 429 ms 349 ms google-public-dns-a.google.com [8.8.8.8]
Click to expand...


Note, that I am doing all the suggestions above with Primary and secondary DNS's entered into my router, the DNS's are:

Preferred DNS: 198.153.192.50
Alternate DNS: 198.153.194.50

These DNS Services are available provided by Norton ConnectSafe

here is a screenshot of my router settings: View attachment 61373


for some reason my nslookups are now different:

C:\Users\Dusty>nslookup www.internetbadguys.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: www.internetbadguys.com
Address: 67.215.92.210


C:\Users\Dusty>nslookup www.internetbadguys.com 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: www.internetbadguys.com.home.gateway
Address: 67.215.65.132
Click to expand...

and if I do the same nslookup using Norton dns I get the following:
C:\Users\Dusty>nslookup www.internetbadguys.com 198.153.192.50
Server: UnKnown
Address: 198.153.192.50

Non-authoritative answer:
Name: www.internetbadguys.com.home.gateway
Address: 198.153.192.3
Click to expand...
 
Last edited:
Polemus said:
strange... cause even a site like porn.com return a valid page :wtf: and if I go to http://setup.nortondns.com/ it says: Your computer is not currently using Norton DNS.
Click to expand...
It looks like Norton DNS is working, but all your traffic still goes through iBurst's transparent proxy, so you get pages from the real IP address not Norton's redirected IP address.
 
yuuuuup... seems like it :mad:

just tested: koka-mama.co.uk (UNSAFE WEBSITE.. DONT CLICK) ... and Norton blocked it...

so now it is the damn transparent proxy issue again. ai ai ai ai :sick:

I wish I could get past that, but apparently... a static IP won't do the trick
 
Polemus said:
I wish I could get past that, but apparently... a static IP won't do the trick
Click to expand...
A static IP and a rule that requests from your IP bypass the proxy might do it.
But whether iBurst can/will do it is another story.
Best to PM r00igev@@r and point him to this thread.
 
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