Here is a free tip for you Telkom...
Seeing as you own most of the internal backhaul and all the copper to the home, now is the perfect time to do the following:
Charge a flat rate of R349 per month for a 1meg uncapped account. At worst try and not let us drop lower than 500k. INCLUDE the telephone line rental and make all local calls FREE. Now the last thing to do is give as close to 100% service on this as possible.
You will, in a matter of weeks sign up almost everyone in this country.
I don't know about you being dragged to the competition commission, but you can negate that by giving everyone else R100 per month, per account that they sub host through you. Let them be your customer service/technical arm.
If I had a small company that hosted 100 clients with you, that's 10 grand a month, to me, guaranteed.
Lastly, offer incentive bonuses for positive customer feedback and speedy support ticket resolution by way of more cash or additional capacity/services.