Boycott MWEB. Because they don't care if you leave...

DJ...

DJ...

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They claim that 3% are abusers, meaning that they have clearly defined abuse parameters. They just don't want to share them with you.

Clearly those 3% are no longer profitable and they are passively kicking you off their network to avoid legal issues of actively terminating contracts.

In their eyes, you leaving increases their operating margins and results in a better overall experience on their network for others.

They also timed this to ensure an additional month's revenue from you lot. This will also limit piracy on their network, which as a business who own DSTV, Naspers would be happy with. Go do it on someone else's network.

They also lied to you, by claiming no throttling at all, securing your business, and then instituting throttling. Who on earth could ever trust such a company like that?

They also claim that only abusers are receiving warnings and threats, but that doesn't explain why users who have never received an abuse notification are now now receiving them. Because they've lowered their parameters. Why? Business reasons. At some point your usage exceeds their margin forecasts, and you cost them money. Simple as that.

So leave. It's what they want you to do! They do not want your business at all. They only want people who browse the internet to be on their network. They do not care if you leave, in fact they want you to by the looks of things.

The only way that they could possibly start caring is if others followed suit in solidarity and on principle. The supposed non-abusers who will no doubt soon be considered abusers, as there will always be a top 3%, need to stand up and vote with their wallets.

I propose a boycott of MWEB products and services for all users across the board. Whether you're a downloader, a browser, an occasional email checker, a porn addict, a pirate, a YouTube commenter, a blogger, a gamer or all or none of the above.

MWEB's atrocious attitude to their customers, blatant lying, conniving tactics, protectionist behaviour and downright unethical, underhanded manner of increasing margins should not go un-punished.

Cancel with MWEB and move your business elsewhere. It is the only way to take a stand against this...
 
Agree with you 100 %, DJ.

I posted in another thread a couple of hours ago saying for one, I had not received an "abuse email" and, two, I considered my premium 2 Mbit uncapped R369 a month 'OK'. Then I went looking around and for the same price I can get 4 Mbit uncapped all inclusive with Telkom. So yeah, maybe I'm all fired up by reading all these Mweb hate threads today, but hey, you know what? I quite like the idea of leaving them now! The whole Naspers connection has never sat well with me anyway. Never liked Multichoice, and now have lost faith in Mweb too.

So I just followed a link in one of the threads for the cancellation form, filled it out and sent it along to Mweb. Feeling good now :)
 
Going to do this on monday purely on principle.

I average 70-80 gigs a month on 1 meg line.

30 day rolling window is absolute horse **** and I dont want to be with an isp who might change the t&c's again.
 
I have not received the abuse letter, although I think I should have. I am going to cancel purely because they have backtracked on "no throttling". Never liked giving my money to naspers anyway.
 
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Hi DJ

The statement that we don't care about losing our customers really couldn't be further from the truth.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network.

That network is a valuable business asset and like any business we have the right to protect our assets and take steps to ensure that we can deliver on our promises to the vast majority of our paying customers.

If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

We understand that these steps will anger the portion of users who thrive on pushing the service to its tolerance limits and we also understand that many of the users we find on this particular forum fall into that category.

Believe me I fully anticipated that this news would not be well received by this community and I wish that I didn't have to be the one to share it, but I do firmly believe that what we have done will have a positive impact on the performance of MWEB's network, which is too everyone's benefit.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.

As to the point which has been made a few times now as to why the users in question did not receive warnings prior to this. it is quite simply because the previous discretionary method of manually issuing warnings and following them up with 2nd and 3rd warnings was inefficient and very time consuming.

This meant that it only allowed us to deal with a very small sampling of abusers at a time and we also did not like the poor customer experience it created of ultimately having to ask users who refused to comply to change products or terminate the service.

In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.
 
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MWEB Guy said:
Hi DJ

The statement that we don't care about losing our customers really couldn't be further from the truth.

We have made a promise to our customers to deliver a premium uncapped service which is superior in performance and hosted on a world class network.

That network is a valuable business asset and like any business we have the right to protect our assets and take steps to ensure that we can deliver on our promises to the vast majority of our paying customers.

If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

We understand that these steps will anger the portion of users who thrive on pushing the service to its tolerance limits and we also understand that many of the users we find on this particular forum fall into that category.

Believe me I fully anticipated that this news would not be well received by this community and I wish that I didn't have to be the one to share it, but I do firmly believe that what we have done will have a positive impact on the performance of MWEB's network, which is too everyone's benefit.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.

As to the point which has been made a few times now as to why the users in question did not receive warnings prior to this. it is quite simply because the previous discretionary method of manually issuing warnings and following them up with 2nd and 3rd warnings was inefficient and very time consuming.

This meant that it only allowed us to deal with a very small sampling of abusers at a time and we also did not like the poor customer experience it created of ultimately having to ask users who refused to comply to change products or terminate the service.

In the long run the simple and effect method of enforcing a temporary speed reduction on users who push the product beyond reasonable limits is actually a much better customer experience and we hope it will help us to keep more of these users on board once they begin to manage their own behavior.
Click to expand...

I'm not an MWEB subscriber but I would also be pretty annoyed if you told me I'm using too much but then don't tell me what too much is. It's really quite absurd. I am very sure you would have had a lot less angry customers if you just had given some guidelines on acceptable usage.

People are going to bite back when you don't act transparently.
 
MWEB Guy said:
If this means that we have to put rules and measures in place to curtail the actions of a very small portion of users who refuse to act in a reasonable fashion then this is what we will do, as much as it may sadden us to have to do so.

If the users directly affected by this change could bring themselves to see it through into next month and bring down their data usage a little bit to see what it takes to avoid the limits they might actually find that this is a better situation for everyone in the long run.
Click to expand...

Again you say rules and measures in place, but refuse to tell us these? How then are we to bring our usage to the limit? Why can you not give us these rules or measures? And if you "cannot provide them" how can you expect us to abide by them?
 
I've already faxed my cancellation form through to MWEB today, as a matter of fact, I faxed it twice - just to make sure those incompetent idiots don't say I didn't send it.

I wanted to send it a 3rd time but I am scared the'll throw their AUP/FUP in my face for use of their fax machines! :mad: :D
 
gdiza said:
I've already faxed my cancellation form through to MWEB today, as a matter of fact, I faxed it twice - just to make sure those incompetent idiots don't say I didn't send it.

I wanted to send it a 3rd time but I am scared the'll throw their AUP/FUP in my face for use of their fax machines! :mad: :D
Click to expand...

You should email it as well.
 
Chevron said:
Why the bog fuss over some leechers getting kicked off for leeching?

A "power user" should be on a "power" account and not a home account anyway.
Click to expand...

They are on the premium accounts, its the account above the standard account under the business accounts.

This whole power, abuser, shaped and unshaped is bs tbh. One account for everything that's how its done globally not multi accounts for multi things being categorized to death. Just because we've grown out of warez doesn't mean we have to be punished for it because the illiterate still only thinks in terms of warez.

I mean... really its 2013 not the age of our modems any more.
 
Why and how is using a product you are paying for called "abuse" ?
 
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