Hi,
I live too far away from from town for Telkom ADSL to work (believe me, I've tried for over 6 years)
I was recently told about Yahclick as a satellite provider and have been using them for about 6 months now.
For the following reasons I do not recommend them to ANYONE!!:
Anyway, I'm looking for another satellite provider, with reasonable rates, excellent service and an uncapped (512 or 1Mb package)
Many thanks,
Me
I live too far away from from town for Telkom ADSL to work (believe me, I've tried for over 6 years)
I was recently told about Yahclick as a satellite provider and have been using them for about 6 months now.
For the following reasons I do not recommend them to ANYONE!!:
- They promise 99% uptime, yet have no technicians working over the weekend.
- They expect you to pay for a very expensive router, yet all the features on it are forcibly disabled (eg. if you want to use something as simple as NAT you have to pay them *EXTRA* for a static IP, purchase *ANOTHER* router and get it to do the translation with the very expensive very capable router doing nothing but passing the signals to the satellite)
- Any time you report an issue, they expect and demand screenshots from the client so *YOU* spend 2 hours running tests for their benefit and then another 3hrs trying to email them the screenshots with a *MALFUNCTIONING* connection.
- The satellite installers are independent contractors, so you have to pay BOTH yahclick and the installer for the privilege, the callcenter is run by voxtelecom so you have no direct line and have to ask to get put through to yahclick support after phoning voxtelecom support and their accounting is done by @lantic and the network control center is run by yet another company, not even in south africa...... I honestly have NO idea whats going on over there.
- They have a 'fair' access policy (FAP) that makes it impossible to use your complete package (If you use 10% of your assigned monthly capacity in 3 days, your speed is reduced to 1/10th and since there are 30 days in a month it is impossible to use 3*10=30 your whole package unless you pay them extra because you exceeded the FAP at least once)
- They had uncapped packages available ...... the way they have "discontinued" this service is by applying a speed reduction on uncapped packages (and only uncapped packages) that reduce the connection speed to 1/5th of capacity and disable the software packages that allow use of the internet called TCP acceleration and Web acceleration after 1GB of data download every day ..... so a package supposed to support 158GB of data a month now supplies 30GB. They did not notify anyone about this change ahead of time (or even after the fact) and refuse to reimburse anyone for the past 2 months of noncompliance to their packages parameters.
Anyway, I'm looking for another satellite provider, with reasonable rates, excellent service and an uncapped (512 or 1Mb package)
Many thanks,
Me
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