Mweb ADSL R200 per GB out-of-bundle complaints

Can Mweb users confirm this?

“We also take a number of steps to keep consumers up to date with their usage and warn them before they go into out-of-bundle,” Mweb said.

Usage notifications are sent at 50%, 75%, and 90% of a subscriber’s allocated cap, Mweb said, and email reminders are sent to inform its customers of the out-of-bundle options and their pricing.
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I don't care what they have to say.. There IS JUST NOT WAY in hell you can charge R200 a gig
 
Easy answer, vote with your wallet, and get a ADSL ISP that lives in the real world. Not one like MWEB, that is still dreaming in the Dark Ages ...
 
Beri said:
Hey it works for vodascum.
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Vodascum do that to save "The Best Network" from bursting at the seams, so they implement the OOB, too encourage their clients to live within the limits of their not so capable network, and it earns them some undue earnings, so why not ... , ... , 2 birds with 1 stone ...
 
Original thread: http://mybroadband.co.za/vb/showthr...f-bundle-rates-of-R200-GB-on-CAPPED-accounts/

For those of you who are just picking up on this, and don't want to read the full thread above, here is a short TL;DR version:

1. Their out-of-bundle pricing method is alluded to in the Terms and Conditions, that is not in dispute
2. The actual "20c/MB", or R200/GB as I like to point out, can only found on the product page, in the SECOND Terms section, hidden way at the bottom (the "Additional Terms" section, not the hyperlink nearer the top).
3. Mweb do not advertise the Booster Prices anywhere on their site (or at least hadn't when I laid my complaint)
4. Once you go over your predefined cap, Mweb do NOT let you change out of per-MB billing
5. I can't find an instance where charging out-of-bundle pricing is standard practice for ADSL ISPs. Mobile providers, sure, but not ADSL.

My summary:

I believe that Mweb does not disclose clear pricing details in an easily digestible format for a reasonable person to understand and be in a position to make a fair determination and comparison of Mweb against their competitors.

Therefore, I come to the conclusion that they are not acting in fairly, reasonably, professionally and in good faith.
 
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MickeyD said:
Can Mweb users confirm this?
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They apparently sent email notifications to the automatically created Mweb email address. I never received a notification on my cellphone, even though I had supplied this to them during registration.

If I had known that they indulged in this practice, contrary to the standard practice of other ISPs, I would have changed the default settings for both notifications and out-of-bundle billing. I feel that they do not highlight the out-of-bundle charges explicitly enough, in the same way that the Mobile Networks do, to highlight this practice for new customers.
 
Vie said:
They apparently sent email notifications to the automatically created Mweb email address. I never received a notification on my cellphone, even though I had supplied this to them during registration.

If I had known that they indulged in this practice, contrary to the standard practice of other ISPs, I would have changed the default settings for both notifications and out-of-bundle billing. I feel that they do not highlight the out-of-bundle charges explicitly enough, in the same way that the Mobile Networks do, to highlight this practice for new customers.
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Where do your invoices go? @mweb or @whateveryouuse?
 
Thanks for exposing this. I've never done business with MWeb, and now I never will.

What is sad is the way in which they handled the situation. The bad publicity will do much harm in the long run.
 
Scummy practices. They can try justify all they want, but just because it's hidden in their terms, it still does not make it right to charge these ridiculous rates.

How many people are caught out monthly like this?
 
“if they do go over their cap it’s by a very small amount and this remains the cheapest ‘top-up’ option,” the Internet service provider said.

Yes, because people only ever exceed their cap by a few MB.

It's actually laughable that they're even trying to defend this decision. If they had ANY consideration for their customers, they they would never think of charging R200/GB (and hide it deep within their terms and conditions). This decision is purely profit driven.. There comes a point whereby such policies should be deemed illegal. How many consumers have been ripped off by this? It's outright theft!

May the lord have mercy on your soul if you accidentally leave some torrents running.
 
Ipwn 4 said:
Where do your invoices go? @mweb or @whateveryouuse?
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The invoices were sent to the @mweb address, I presume, since I can't find them in my personal email. I never thought to look out for them as the notifications from my bank were in line with initial charge.
 
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