Help with ADSL line after upgrade

7 days later after requesting assistance for this from the Telkom Rep and 4 days after a fault was actually logged by the telkom rep, the line has actually got worse.

What a mission dealing with telkom.
 
mercurial said:
I have just about given up. TelkomZA used to be on the ball, but now they have dropped the ball.
Click to expand...

Yeah TelkomZA was better last year. Dont know what happened recently, but getting service is just about impossible - despite assurances from their PR lady.
 
Still no luck getting any help on the fault I logged and which I have escalated several times. A snippet of the responses i have received thus far (I sent the first PM on this issue on the 4th Feb):

I sent a PM this morning requesting details for the area manager or some other form of management - any know somebody i can contact?

16th Feb
TelkomZA said:
Good day

Apologies for the inconvenience caused
A Field tech has been assigned , have made arrangements for someone to follow up in the morning.

Kind regards
Gerard Coghlan
Telkom Social Media Team
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11th Feb
TelkomZA said:
Good day

Have sent another request and expedite your query to the field technicians.
REF NO : 3478

will update you accordingly

Kind regards
Gerard Coghlan
Telkom Social Media Team
Click to expand...

10th Feb
TelkomZA said:
Good day

Your fault 1305CRK0xxxxx is yet to be assigned to a tech after testing has been completed .


Regards
BF
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9th Feb
TelkomZA said:
Good day

I was under the impression , when the field tech attended to your previous query they resolved the issue: 17CRK1xxxxx
Its possible there could be some other underlining issue causing the interruption of service. unable to confirm if its distance related but the SnR and Attenuation is poor at the moment , max sync rate is 3mb.

new fault reported: 1305CRK0xxxxx
Will Update you soonest.

kind regards
Gerard Coghlan
Telkom Social Media Team
Click to expand...
 
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