ISPs no longer in control of lines?

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Manemarak

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I guess that Afrihost and Webafrica's control panel now exclude line control?

Just a curious question thinking back and being able to pick a sync between 0mbs and 10mbs after my line was upgraded to 10mbs.

Now it seems we are once again in that place where we bend over and accept; long forgotten TAG is.

Of course this is all spurred on after having had a good sync for a while and now being magically downgraded, o wait we call this regrade :rolleyes:

Crystal Web said:
Actually it sounds like the new Telkom ASSIA systems automatically regraded your line down. ISPs no longer have the option to resync and regrade lines to new speed profiles - all requests now go via Telkom. So we are at the end of the day at their liberty. They have in turn implemented ASSIA which automatically regrades the line's speeds to what the system believes is the best sync rate for your line stats.

If it has been reported by us and the latest feedback is we're awaiting Telkom's confirmation of what is going on, then I can follow up for you (which we do with line related issues) but we're now 100% at their liberty relating to line regrades. I will dig into this and get back to you.
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A post of mine from a few days ago about this is below. It's actually not a regrade which would change your profile. It's a change of DSL sync for "stability" purposes.

Crystal Web said:
FYI guys, with regards to DSL line management:

Telkom recently implemented a system called ASSIA which automatically adjusts the sync rate of your line based on line stats and overall performance. If you have a Telkom 10Mbps line, and the sync is dropped lower due to ASSIA, the profile remains 10Mbps on Telkom, and therefore as the ISP we are still billed for the 10Mbps line, and therefore we also invoice out for 10Mbps (as an example). We are not able to credit you a discount to the nearest sync speed as this simply isn't how we are billed - we, and all Telkom customers are invoiced for the profile activated on the line, not the true sync rate, as it's a best effort service.

Unfortunately some customers are getting rather angry with us about this, but I'm afraid there are only two options available here: either the line must be regraded to the nearest profile matching your sync rate and you will thereafter be billed for the new line speed; or you can remain on the same profile and hope that Telkom sync reverts to normal (we can assist). Either way, no credits will be provided in lieu of the lower sync rate as ADSL is a best effort service to ISPs for DSL lines, and directly to customers. We cannot subsidise the difference in cost on behalf of customers and as harsh as this may sound, it's not reasonable to expect as such as well, of any ISP.

We will try to fight to have your line sync changed, but the profile you choose, whether it be 10Mbps, 40Mbps, or 2Mbps, is what you will be charged for, irrespective of the actual sync rate achieved.
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Crystal Web said:
A post of mine from a few days ago about this is below. It's actually not a regrade which would change your profile. It's a change of DSL sync for "stability" purposes.
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You do have access to their current sync speed though, so why not let people know if they're syncing at the next speed grade down over a period of two weeks or so? That way they can choose to either fight with Telkom, or drop their profile and save some money. Having a prolonged period go by unnoticed at a speed significantly lower than what is being payed for makes it especially annoying. Same deal as when Telkom does product adjustments (i.e. 1Mbps -> 2Mbps, 4Mbps -> 10Mbps etc), but you continue to pay more because your exchange doesn't support higher. Even if you can't go to bat for customers directly with fixing their sync speeds, you still have information that can be proactively used to help them get the best value for money.
 
km2 said:
You do have access to their current sync speed though, so why not let people know if they're syncing at the next speed grade down over a period of two weeks or so? That way they can choose to either fight with Telkom, or drop their profile and save some money. Having a prolonged period go by unnoticed at a speed significantly lower than what is being payed for makes it especially annoying. Same deal as when Telkom does product adjustments (i.e. 1Mbps -> 2Mbps, 4Mbps -> 10Mbps etc), but you continue to pay more because your exchange doesn't support higher. Even if you can't go to bat for customers directly with fixing their sync speeds, you still have information that can be proactively used to help them get the best value for money.
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This is the plan, but until Telkom finalise their new integration system with ISPs and all of the available functionality one cannot yet redevelop these systems.

But this and more can be done in future.
 
Crystal Web said:
A post of mine from a few days ago about this is below. It's actually not a regrade which would change your profile. It's a change of DSL sync for "stability" purposes.
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Stability isn't a problem, nor was latency or throughput. It performed exactly on par as a 20mbs should. In fact, godforbid, the "sync" and "stability" got better and better as the SNRs showed this. Then without any regard to logic or professionalism it was dropped back to 10mbs. This is now the second time it happened and I'm really getting tired of hearing...

Best effort

Maar nou ja, wtf kan ek doen? fokol. Ek moet maar net smile en my fokken arms en fokken bene in die kar hou en net noord ***.

I guess tomorrow, today and day after is another 3-day cycle win for telkom as I'm paying for, but not getting, and those who are scoring are liking it. Then magically it will be back on perfect 20mbs as before and I wait for the next 3 day win for telkom with no real recourse, but that is the story of how things now works. :rolleyes:
 
km2 said:
You do have access to their current sync speed though, so why not let people know if they're syncing at the next speed grade down over a period of two weeks or so? That way they can choose to either fight with Telkom, or drop their profile and save some money. Having a prolonged period go by unnoticed at a speed significantly lower than what is being payed for makes it especially annoying. Same deal as when Telkom does product adjustments (i.e. 1Mbps -> 2Mbps, 4Mbps -> 10Mbps etc), but you continue to pay more because your exchange doesn't support higher. Even if you can't go to bat for customers directly with fixing their sync speeds, you still have information that can be proactively used to help them get the best value for money.
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I find this whole grade/regrade a big pile horse ****; let me guess... this was put in place to "fix" all those "bad" customers having "real" line "issues" or you know all those people having let go. Someone or something has to do their job.

One has to wonder how many customers are paying for their line at a certain speed while telkom has lekker skelm helped them to a lower speed. Surprise levels are not tingling.
 
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Manemarak said:
I find this whole grade/regrade a big pile horse ****; let me guess... this was put in place to "fix" all those "bad" customers having "real" line "issues" or you know all those people having let go. Someone or something has to do their job.

One has to wonder how many customers are paying for their line at a certain speed while telkom has lekker skelm helped them to a lower speed. Surprise levels are not tingling.
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I would say that the "new" system was put in place as a means for Telkom to cut staff!
 
MickeyD said:
I would say that the "new" system was put in place as a means for Telkom to cut staff!
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No ****. Another wonder from telkom put in place to **** us over. Then again not much worse than those techies showing up in your place, looking at the router, seeing the lights is on (power) and leaving?
 
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Probably done to ease congestion.

There are rumors going around that Telkom are now systematically disabling ICMP response on their exchanges, probably to hide congestion.
 
image132 said:
Probably done to ease congestion.

There are rumors going around that Telkom are now systematically disabling ICMP response on their exchanges, probably to hide congestion.
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The story is that it's because they have reason to fear a DDoS attack.

The irony is that all they're doing is denying their customers service.
 
image132 said:
Probably done to ease congestion.

There are rumors going around that Telkom are now systematically disabling ICMP response on their exchanges, probably to hide congestion.
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Bryn26 said:
The story is that it's because they have reason to fear a DDoS attack.

The irony is that all they're doing is denying their customers service.
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The internet kills switch?

Its probably the enatis of telkom, a 'good idea' implemented over unkept equipment. See the problem in this? I do however find it rather hard to believe that every one just dropped their code because ASSIA is here...
 
I see that telkom is calling their fault a err in speed migration

Hi. We see that you are a wholesale customer. You would need to speak with your ISP regarding speed migration. ^TL
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Of course reading, they are saying that ISPs have direct access or something seeing that they are saying they can't fix this but my ISP can.

unbelievable.
 
F**k you telkom!, my perfectly fine 10mpbs line now practically down to 2mbps!!!! Take it back to what it was!
DSMS / ASSIA system is S**T
 
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KamikaZe_88 said:
F**k you telkom!, my perfectly fine 10mpbs line now practically down to 2mbps!!!! Take it back to what it was!
DSMS / ASSIA system is S**T
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Got an SMS saying that telkom tested the line and nothing was found to be wrong. Asked Crystalweb for an update, they said they have heard nothing and are waiting on telkom.

Clearly a most annying application of a wrongly fully and propably not tested system.
 
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