Afrihost logs show data usage while I'm not even connected to the APN!!

MyLowBandwidth said:

I have not been able to connect to the Afrihost APN since 4pm on Sunday. Afrihost support have been abysmal - taking as long as 24 hours to respond to a ticket.

My settings on my device are 100% correct. They are exactly as they were when it was working.
I've also just downloaded the raw logs form AH and I found something a bit strange that hopefully someone can explain.

2015/03/29 27605590952 0.018 0.006 0.024 2703.704
2015/03/29 3554350493486300 152.203 12.734 164.938 2868.642
2015/03/30 27605590952 0.890 0.171 1.061 2869.703
2015/03/30 3554350493486300 298.417 26.298 324.716 3194.418
2015/03/31 3554350493486300 3.561 2.447 6.008 3200.427


My device has not connected to the APN since since Sunday due to a connectivity error preventing me from establishing a connection. How is it possible that I have downloaded 298MB of data yesterday? And I apparently downloaded 3.561 and uploaded 2.447 this morning without being connected to the APN?

I would strongly suggest everyone using AH mobile check their logs because "daar is n drol in die drankwater"

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AfriGenie said:

There was an issue with our ClientZone and backend on Friday night and early Saturday morning, and whilst this issue didn't affect connectivity, it did affect our data logging, this meant that there was a significant back-log in the usage being logged. This meant that the data you used as reported by our system may be a bit off.

Can you send me a PM with your account details so that I can check what is going on with your account.

Can I also ask if you did a sim swop or upgraded your contract recently?

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MyLowBandwidth said:

Well, actually the problem at AH are more immense than even the infamous Afrigenie can imagine. Today, unsurprisingly, my services have resumed.

Is there any cooncidence that this happenes at the start of a new month? I think its a fair assumption that there is in fact a MASSIVE drol in the drankwater at AH.

Here are the facts:

1. I had only used about 2GB in total according to my device stats. My guess is that at the time of my services being cut on Sunday, I had then reached 2GB exactly.

2. This would make sense considering I orignally signed up for a 2GB mobile data service

3. The question then, is that as an AH+ user, what has happened to my double data?

4. An even more sinister question, is what has happened to my extra 1GB communicated by AH?

On the client zone it shows that I had used just over 3GB. Given the propensity for AH to bill for phantom data usage, I think the truth is that I have only used 2GB of data as I reset my device at the start of each month so that it reflects the exact amount o data usage.

The explanation provided here by Afrigenie is not plausible. The logs from AH show that I was consuming data at a specific data and time, and it was a recent as yesterday morning . Why would backlog data usage be reflected against usage for yesterday morning when I was not even connected? Its very clear that I had been hard capped.

I expect a phone call from management to discuss this and to discuss what AH intends to offer me for the inconvenience caused as a result of clearly deceitful data billing, incompetence form your technical and support staff and abuses directed at an innocent sim card.

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