User Review: Discovery Insure Car Insurance

Update: Seems like distance is factored into the rating of trip which is great eg if for longer trips speeding for a tiny section like 0.5km counts little when compared to the entire length of trip so eg 50km.

I see the same happening with braking, turning etc.

Now if only they fix speed limits being wrong in some places. Which they had a report/correct speed limit option when reviewing trip
 
Ok, so it's been a while since I've posted an update here, so let's throw in a few of the negatives I've discovered ...

Annoying - Delay with feedback: The Discovery Insure dashboard for vehicle-installed systems (I can't say about the cellphone systems) is only updated once a month, between the 1st and the 5th. That really sucks, because it means you've got zero instant feedback (the mobile version apparently shows you a star rating for every trip you do!), and new users have to wait a whole month from the time when they sign up to when they actually see anything from Discovery rating their driving behaviour. In all honesty this doesn't make sense, because if Discovery was really trying to change people's behaviour, it'd at least give you the option to turn up the annoyance feedback level a bit. For me personally, I'd welcome the system beeping every time it registers a negative driving behaviour, because that'd just reinforce the good driving behaviour I'm trying to monitor as closely as possible anyway (like Pavlov's dogs, gettit). A monthly report is useful only to understand why you didn't get as much money back as you'd hoped, that's all.

Still Unresolved - Location Smses: One of the useful features of my Tracker Skytrax system which I really needed on the Discovery DQ-Track system was the option to sms your tracking unit's number and get an sms with the vehicle's location, speed and ignition status. Just like with Tracker, Discovery's system only accepts smses from pre-authorized cellphone numbers, but unlike with Tracker, you can't authorize a number yourself through the website ... you have to phone Discovery and a consultant has to load the number for you. Now NORMALLY that wouldn't be a problem, except for whatever reason we've been unable to get my wife's number to receive the return smses from the system. On three occasions we've phoned Discovery, explained the situation and they've reloaded her number, and they insist it's all fine on their side ... still nothing on her end. I can only think it might be something obscure on the network side, because my cellphone number (on Vodacom) works, and hers doesn't (on MTN) - although the problem isn't with her SIM card itself, because she can send and receive other smses perfectly normally. We've logged another ticket with Discovery to investigate this, but we may just end up getting her another SIM card and a dual-sim phone if all else fails.

On the plus side... It's true, I'm not driving as carefully as I was in the first few days with the system. As much as I'd like the maximum points back, there are times when you just have to brake harshly or end up getting into an accident with the idiot who pulled into that following distance you were thoughtfully leaving for yourself; or you have to accelerate hard or you'll never get into *that* gap in the peak-time traffic. That said, almost a month in and I'm still driving safer overall and more aware of my driving consciously, which is a good thing ... every time I do something 'bad' I launch into an impromptu discussion with my DQ-Track unit (it just sits silently and judging), and for me it's actually pretty fun. I want to avoid any accidents I can get into through constantly keeping my focus on the road rather than being distracted, and just the presence of the unit (even if it's not giving me regular reports -> see point above), helps with that.

In the next update... my first DQ-Track driving report :) I expect to see plenty of infractions.

PS (For those who want to test the system for themselves): I just saw that Discovery Insure's Driving Challenge is back, where anybody (not just Discovery Insure clients) can download the app, have their driving style rated, and stand a chance of winning a range of petrol vouchers and other prizes. Click for details
 
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PS (For those who want to test the system for themselves): I just saw that Discovery Insure's Driving Challenge is back, where anybody (not just Discovery Insure clients) can download the app, have their driving style rated, and stand a chance of winning a range of petrol vouchers and other prizes. Click for details

Damn, no app for my BlackBerry...
 
I'm thinking of moving across to discovery mainly for the fuel rewards,
Does one have to join the Day tracking system to get the BP fuel rewards? I see that there is a.monthly fee on the Day, which I'm not interested just thr fuel reward
 
I see FoxHound's youthful enthusiasm finally ran out a month or two back and he stopped posting on MyBB. I wonder how he's going with Discovery's big brother watching his driving style?
 
Ok, so it's been a while since I've posted an update here, so let's throw in a few of the negatives I've discovered ...

Annoying - Delay with feedback: The Discovery Insure dashboard for vehicle-installed systems (I can't say about the cellphone systems) is only updated once a month.

The cellular app solution is a bit faster with feedback but the rating system i find is fast downward but tougher upward rating wise.. so u can slide downward in rating faster than moving upward I've noticed.

I'm thinking of moving across to discovery mainly for the fuel rewards,
Does one have to join the Day tracking system to get the BP fuel rewards? I see that there is a.monthly fee on the Day, which I'm not interested just thr fuel reward

Fuel reward is linked to the tracking system, without it you don't get it.
 
They use your driving score to determine your policy increase. If its low you will get a premium increase like me after only 4 months with Discovery.
 
Fuel reward is linked to the tracking system, without it you don't get it.[/QUOTE]

thanks and is there a monthly fee on the DQ tracking system?
 
thanks and is there a monthly fee on the DQ tracking system?

Let me get this straight - you want fuel rewards, which is basically a loyalty saving in costs on your fuel, but you insist in getting it without spending anything or risking anything? So essentially you're looking for a free lunch? Why would Discovery give you money for doing nothing? How would they make a profit if that's how it worked?
 
I'm not insisting on it being free,I'm asking so i know how much more to budget and see if it's worth moving across

Let me get this straight - you want fuel rewards, which is basically a loyalty saving in costs on your fuel, but you insist in getting it without spending anything or risking anything? So essentially you're looking for a free lunch? Why would Discovery give you money for doing nothing? How would they make a profit if that's how it worked?
 
They use your driving score to determine your policy increase. If its low you will get a premium increase like me after only 4 months with Discovery.

haha.. i'd cancel (avg cost - saving > competitor then.. ), then again i'm cancelling in a month and a bit anyway as changing car.
 
Does anyone else have issues with the tracker? Mine works fine for about 2-3 months and then goes completely nutters.
Starts listing a car that I don't even drive and doesn't work properly to record my score.
I'm actually thinking about cancelling with them, it's not worth the frustration.
 
I see FoxHound's youthful enthusiasm finally ran out a month or two back and he stopped posting on MyBB. I wonder how he's going with Discovery's big brother watching his driving style?

Lol, on the contrary Colin, I just moved on with other things in my life ... however, I remembered this thread and I thought I've got enough data to post a useful 'real world' update (now after 9 months on the service).

Question 1: Do you actually get money back?
Answer: Yes, a fair whack: around R420 per month.
Proof:
Cash Back.PNG

Question: What's that money in the 'Excess Funder Account'?
Answer: I think I've already explained above, but you get two choices for your refund: either get a straight cash refund (i.e. the total reward is divided by two and paid into your account), OR you can nominate to have the full reward (i.e. not halved) go straight into your 'Excess Funder Account'. Should you lodge a claim that requires an excess to be paid (e.g. you crash into somebody who isn't insured), then the excess will be paid for out of this fund (and after two years you have the option of claiming 50% of it back as a lump sum cash payout - i.e. works out to the same as the first option). I ended up switching my cash refund into the excess funder account until it crossed the magic R3 000 mark (my excess on my policy), and then converted it back into cash into my account.

Question: How does that DQ driving dashboard look when you've actually got some driving history?
Answer: Like this -
Dashboard.jpg

Question: What does the actual refund calculation look like from Discovery?
Answer: Like this -
rewards.jpg

Question: How does that calculation work?
Answer: Firstly, depending on the package you're on, you qualify for a reward percentage (far left figure above). Mine is 50% (the highest), because I'm on the Classic Plan with R250 000 household insurance. Then (and this is the important part), you get rewarded with the LOWER figure between your DQ points scored (based on your driving style) and your qualifying BP fuel spend that month. In my example above, I spent R850 on petrol at BP and got 865 DQ driving points, so Discovery took the petrol spend and multiplied it by my reward percentage (50%) ... my cash back into my account (paid around the 10th of the month) is R425.

Question: So does that financial saving make it worth it for you?
Answer: Yes. If you go back to the start of this thread, you'll see that after two accidents Outsurance wanted to increase my premium to R1300/month (including household insurance), and I was paying R250/month separately to Tracker for my Skytrax vehicle tracking. With Discovery Insure, I pay R1333/month, but I get R425 back in cash each month; I've cancelled Tracker and save that R250/month (with Discovery you get full satellite tracking for free + I pay a negligible amount for a Stolen Vehicle Recovery service); and all my other options are better (e.g. better class of car rental selected, and double the household insurance cover - R250 000). Also, a sweetener for me was that you don't pay an excess to Discovery if the person involved in an accident with you is insured, and the accident is their fault (I had to pay my excess with Outsurance each time it was the other insured driver's fault, although I did get that back later through the claim process). One final benefit: because of my good driving, I also get VitalityDrive weekly rewards: either a free coffee from Vida e Cafe, or a free smoothie from Kauai. I've claimed stacks of the latter at R35/week value, so maybe chalk that up as another R120/month value if you want?

There you go, I think that about covers the main points for now :)

The bottom line for me is still:
1: I'm still driving more safely with Discovery than I was with Outsurance, because I know I'm being monitored and being incentivised financially to do better.
2: I haven't been in any vehicle accidents since switching to Discovery, so I can't comment on their claims/repair process (although a friend on Discovery assures me they're very good after he had to claim from them)
3: Discovery is a 'total package' deal, and I think it works better if you get a lot of things with them. I've already got my health insurance from them too, as well as my cellphone insurance (for which they gave me a far better deal than Vodacom's cellphone insurance - score!).

Hope all of that's interesting to anybody considering the switch :) Your mileage may vary, etc etc.
 
*bump* Ironically after starting this whole long thread in 2015, I'm now considering moving back to Discovery Insure (because I always did enjoy gamification).

Is anybody here currently with them, and how would you rate their claims experience specifically? I never had to submit a claim with them last time I was with them, so I still don't know this crucial piece of info.
 
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