Easy Equities suspended trading

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I'd like some clarification on what happened with Lonmin today @JustinPearse

I was able to buy earlier today, but then people complained that they cannot sell. I had a look:

lonmincrop.png

Somebody said that it was because the JSE suspended trading, but I see no news on this. Please can you confirm what is going on. If EasyEquities can suspend trading themselves when things get volatile because of the way you acquire the shares in fear of losing money (in other words, putting your financial well being before that of the clients') then we have a problem.

=== EASY EQUITIES RESPONSE ===

With regards to not being able to trade:

I don’t know where those claims might have come from, but that is certainly not the case. Our trading desk was available to any and all clients to execute sales of Lonmin and were fielding calls and executing trades throughout the day. The only time they didn't carry out trades - and this may be the confusion with those claims - was when the share was in auction. During those periods, no EasyEquities clients were able to place trades and would have had to wait until the share came out of auction

With regards to not being able to sell when a share starts crashing:

With regards to a crash, yes the platform can handle this. Easy Equites has traded through a highly volatile year with major pullbacks and no suspension of services, however the situation with Lonmin is a particularly unique market condition. Even in a crash shares do not move to the extent they did nor go into auction as often as Lonmin did yesterday.


With regards to the concern of them selling shares at a premium and halting our trading to "cash in":

Purple Group, the 100% shareholder of Global Trader, is listed on the JSE and our income streams are audited and available for everyone to review (http://www.purplegroup.co.za/results.html). They are not different from our competitors that operate in the same space and neither our licenses nor operating business model have ever been drawn into question by our regulator/s or any credible source.
 
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I'd like some clarification on what happened with Lonmin today @JustinPearse

I was able to buy earlier today, but then people complained that they cannot sell. I had a look:

View attachment 318933

Somebody said that it was because the JSE suspended trading, but I see no news on this. Please can you confirm what is going on. If EasyEquities can suspend trading themselves when things get volatile because of the way you acquire the shares in fear of losing money (in other words, putting your financial well being before that of the clients') then we have a problem.

Thanks for posting this. It has been the whole day. I couldn't sell a large portion of my shares when I wanted to and by the time I could the price had fallen almost 80%. That's a chunk lost out on because of this, what do you guys call it... gremlins. :mad:
 
Would also like clarity on this. There was no news of the Lonmin share being suspended by the JSE...
 
People have been trading in the afternoon - but no where near the levels this morning at its peak (10:50-11:05) more than a million shares changed hands.

At 14:00 some 280k got traded. . .
 
I just checked on OST and EasyEquities. OST says it is available for trading, EasyEquities says it still can't be traded.

JSE suspended it my ass.
 
EE Fail some how or another.

Is there an EE rep here to explain?
I tried to sell at R1.10c and could not due to this.
Then when it went down to about 45c a share it worked again but then i did not want to sell.

Been on and off like that all day...
 
EE Fail some how or another.

Is there an EE rep here to explain?
I tried to sell at R1.10c and could not due to this.
Then when it went down to about 45c a share it worked again but then i did not want to sell.

Been on and off like that all day...

JustinPearse is the rep
 
Im ao annoyed as i deposit some cash yeaterday to buy mtn at R140. Now its at R149. The money cleared only this afternoon a day later
 
Hope he sees this...

I hope so too, else...

Complaints to the Ombuds
This is a basic guideline to follow when submitting a complaint. It is recommended to get the relevant complaint procedure to follow from the Ombuds office you would like to submit the complaint to.

You must submit a formal complaint to the Institution you are experiencing the problem with. The Institution should be given the opportunity to resolve the problem before it is referred to the Ombudsman / Adjudicator.
As a suggestion, please approach the Internal Complaints Officer of the relevant institution as this may help speed up the process.
Give the institution 30 working days (6 weeks) to rectify/resolve your complaint.
Keep a copy of any letters or correspondence between you and the institution.
If your complaint is not resolved or you are unhappy with the outcome, or you do not receive a response at all, then you may approach the office of the relevant Ombudsman / Adjudicator.
Ensure that you provide the Ombudsman with copies of supporting documents referred to in the complaint, including correspondence with the institution.
When you write a letter of complaint, set out the facts as clearly as possible.
Write down the facts in a logical order and stick to what is relevant. Include important details like your claim number or your policy number.

https://www.fsb.co.za/feedback/Pages/compInfo_HowSubmit.aspx

/backs up screenshots to google drive
 
I just checked on OST and EasyEquities. OST says it is available for trading, EasyEquities says it still can't be traded.

JSE suspended it my ass.

did you phone their trading desk? Would be interesting to know if they took tel orders.
 
Here's a full screenshot if it helps, taken right now at 15:50...


EE(1).jpg


Edit: removed account number. Still have the original screenshot.
 
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Called them, they say something about having an auction earlier today on lonmin has made it very difficult for them to manage the liquidity on lonmin and it also went down for a bit on jse today and other stuff (she did not sound like she could give me a simple or straight answer).

Says it should be stable enough to buy and sell tomorrow :/
 
Called them, they say something about having an auction earlier today on lonmin has made it very difficult for them to manage the liquidity on lonmin and it also went down for a bit on jse today and other stuff (she did not sound like she could give me a simple or straight answer).

Says it should be stable enough to buy and sell tomorrow :/
Bullschit excuses. They are supposed to act as brokers. It's not their decision to make on when a client is allowed to buy and sell...
 
Hi all. Apologies for my late arrival on the discussion. I'm investigating it now for you. Please bear with me.
 
EasyEquities is pretty dodge. You really shouldn't put much money into the market with them
 
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