Using Vox account with 100 Mbps Fibre

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roligov

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Just a heads up or warning to anyone wanting to use their existing Vox account/s with a 100MB Fibre Line:

- You can use it, and it works and authenticates, but you are hard throttled to 40 Mbps.
- The account will not burst past 40 Mbps ever.
- According to sales and tech support "The account needs to be provisioned as a Fibre account".
- They do not sell Fibre data accounts on their own, you need to take out a Fibre package even if you already have Fibre.
- Therefore they will not convert/unlimit your existing account for use with 100Mbps Fibre.

Vox Fatpipe "Unshaped" Account:
ur7ljEJ.png


Afrihost trial account on "Afrigreen" Network:
aXRGc26.png


Use it, don't use it :(
 
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Yes it is.

Bandwidth Type Unshaped
Base Cap 150 GB
Product Type Fatpipe
Data Available 885.23 GB
 
roligov said:
Just a heads up or warning to anyone wanting to use their existing Vox account/s with a 100MB Fibre Line:

- You can use it, and it works and authenticates, but you are hard throttled to 40 Mbps.
- The account will not burst past 40 Mbps ever.
- According to sales and tech support "The account needs to be provisioned as a Fibre account".
- They do not sell Fibre data accounts on their own, you need to take out a Fibre package even if you already have Fibre.
- Therefore they will not convert/unlimit your existing account for use with 100Mbps Fibre.

Use it, don't use it :(
Click to expand...

I am a Web Africa user on Telkom FTTH.

In the early days of Fibre I tested the Vox normal DSL accounts.
Generally speaking the Vox account was fine (it was a year ago) and I regularly got 90Mb/s+ speeds
It was susceptible to IPC congestion but that applies to all ISPs
I had the same discussion with their Product Managers... they dont sell Fibre Data packages on their own.
But it worked... it obviously doesn't anymore

Get a WA account. Taken a few minutes ago
http://www.speedtest.net/my-result/5318895776
 
Thanks, I was hoping to use Vox but it looks like our relationship has come to an end. I may look at WebAfrica, although Afrihost's pricing is very tempting. I also tested 1 of their "Afrigreen" accounts as a trial yesterday and was getting great performance:

aXRGc26.png


R600 - 300GB at WebAfrica
R400 - 300GB at Afrihost (Plus other extras)
 
Wow, so those Afrihost accounts will run at 100Mbps on a fibre line? Impressive...
 
Get a crystal web trial account, those pings are terrible.
 
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I have Vox fatpipe on Telkom fibre. Worked brilliantly for a couple of months, then recently I had a lot of issues. When I called Vox, they claimed that fatpipe is not optimized for fibre (not sure why it is different, I thought fibre is just a transmission medium, and all ISPs use Telkom IPConnect).

In essence I get full speed on Speedtest, but video performance is very poor. Picture constantly freezes, even on a relatively fast line with no other activity. So clearly Vox has "crippled" the service deliberately, and is shaping certain traffic to death by the looks of things. I have a fatpipe account with lot's of accumulated data, so unless this issue gets solved, I will have to write it off, and get a new ISP for data.
 
Is there no defense from a consumer standpoint. Surely they're unfairly manipulating their products features. Do they mention on their site that the account is not optimised for fibre traffic?

A user upgrading from copper to fibre can no longer get proper service out of an account which should essentially support both mediums. Perhaps this is what happens when a marketing team and an engineering team don't communicate effectively.
 
Axen said:
A user upgrading from copper to fibre can no longer get proper service out of an account which should essentially support both mediums.
Click to expand...
That's exactly what happened, my line was upgraded from 10MB ADSL to 100MB Fibre.
 
Axen said:
Is there no defense from a consumer standpoint. Surely they're unfairly manipulating their products features. Do they mention on their site that the account is not optimised for fibre traffic?

A user upgrading from copper to fibre can no longer get proper service out of an account which should essentially support both mediums. Perhaps this is what happens when a marketing team and an engineering team don't communicate effectively.
Click to expand...

We can't take it up though, they haven't stated that dsl fatpipe works with telkom fibre (Even tho it does, but not fully). In their defense customers are assuming that it will work. So for vox it's just grey area marketing. I was even told by a head engineer that all I had to do once I got fibre next month, was to just ask for the account settings to be configured for 100Mb. I am somewhat disappointed.
 
PostManPat said:
We can't take it up though, they haven't stated that dsl fatpipe works with telkom fibre (Even tho it does, but not fully). In their defense customers are assuming that it will work.
Click to expand...

Agreed, but I guess Vox would be on more solid ground if they offered alternative data only packages for their customers on fibre. This does not exist.
 
Hi All,

Having the exact problem with Vox. I have a fibre account with them (fibrehoods in melrose). Speed tests are always showing close to 100mbps. However torrents crawl at no more than 150 - 200 kB/s. I thought these accounts were unshapped?
 
torrent traffic is managed by most ISPs unless your account explicitly states that no traffic protocol is prioritized.
 
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Well... This is pretty awkward. I'm getting 100mbit (sometimes a bit more), as advertised... On 400gb Vox Fatpipe (promotional package - R485)

Sometimes during peak hours I experience a bit of a drop, but so far it has not impacted my downloading or experience much. I can still youtube at 1080p and my torrents download quicker than I can watch them.

Qnix0h8.png


When I download via Steam I get peak speeds of 13mb/s.

While I cant complain about the speeds, I can complain about the value that Vox is offering. They do not offer lines without data. I HAVE to pay for 50gb of data which I do not use. This is most unfortunate, as I have no need for 50gb or 1gb of mobile. I am considering to switch over to ISP Afrika, while keeping my Vox Fatpipe active.

Edit: Also getting around 80mbit on the new www.fast.com (netflix) testing site.
 
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Well that is awkward...Something has changed on Vox's side, maybe they read this thread. Just did is a speedtest, full line speed:

0wrsHi8.png


Compared to my speedtest in my first post, and I did about 10 in total and different times.

But account is still being throttled to s**t via direct http downloads:

cKsSD04.png


Breaks in between are me pausing and resuming to ensure there is no f**kery going on. Each burst is about a minute long. As you can see the Vox spikes to max line speed, then gets throttled hardcore.
 
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Interesting thread. I finally got a 100Mbps fibre line (openserve) through Webafrica last week. Everything works nicely but what bugs me is that when I run speedtest I consistently get about 65Mbps at best. When I log in with my old Vox Fatpipe details I repeatedly get 97Mbps. Haven't noticed any issues but then I haven't tried torrenting. I have phoned and emailed WA but they aren't getting back to me (I know I know..) What speed can I expect on a WA capped account?
 
Wow roligov - That is very interesting. What area do you reside in? I have noticed drops here and there in terms of speed & pings, but nothing like that. If my downloads start with good speed, they end with good speed. I have not yet noticed good speed and then dropping to nothing. This does seem like shaping... Have you asked Vox for assistance?

Bear911 - You should be getting 100mbit out of any capped account via Openserv. Perhaps wait and see what WA says. They might be having capacity problems in your area?
 
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