Webafrica Billing rubbish service

C

Carlo Koekemoer

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So my horror story started last Friday July 8 to my ever spite I ordered a VDSL router from Webafrica for R899-00 + R100 courier money emailed them the proof of payment got a message back it was loaded on my account etc , emailed them to make sure the delivery address is correct ( Never got a reply to that question up to this day not one single reply to questions )

So saterday , sunday , monday morning they try and take money for same item again , I phoned them on monday got the guy telling me sorry it will be sorted out etc and lo and behold on tuesday morning they take AGAIN money from my credit card for same item , so now I am waiting for a refund cancelled the router and asked for my money back seeing as there is NO support what so ever from this company and they keep trying to take money and succeeded once for same thing I send through proof of payment

So short of this story STAY AWAY from this company as they are obviously thief's


Carlo Koekemoer
 
Carlo Koekemoer said:
So my horror story started last Friday July 8 to my ever spite I ordered a VDSL router from Webafrica for R899-00 + R100 courier money emailed them the proof of payment got a message back it was loaded on my account etc , emailed them to make sure the delivery address is correct ( Never got a reply to that question up to this day not one single reply to questions )

So saterday , sunday , monday morning they try and take money for same item again , I phoned them on monday got the guy telling me sorry it will be sorted out etc and lo and behold on tuesday morning they take AGAIN money from my credit card for same item , so now I am waiting for a refund cancelled the router and asked for my money back seeing as there is NO support what so ever from this company and they keep trying to take money and succeeded once for same thing I send through proof of payment

So short of this story STAY AWAY from this company as they are obviously thief's


Carlo Koekemoer
Click to expand...

Hi Carlo,

This is so disappointing to hear :( Really sorry for the frustrating experience and I would like to take this up with out Billing team.

We will be in touch shortly.
 
Kelerei said:
  1. Recover your money through small claims court.
  2. Lay a charge of theft and/or fraud.

This is a company that does not deserve to exist.
Click to expand...

Hear hear. Webafrica are fine until you have a problem, then they are absolutely useless. Only one notch above Telkom and that's only because they DON'T communicate rather than blatantly lie.
 
Kelerei said:
  1. Recover your money through small claims court.
  2. Lay a charge of theft and/or fraud.

This is a company that does not deserve to exist.
Click to expand...

No need to go this far. Contact the bank and explain the situation and they should easily be able to reverse the transactions, I have done this a couple of times in the past.

As good as Number 2 on your list sounds, it won't be valid. There is only grounds for cases like that if it can be proven that the company took the money intentionally and with bad intent, "billing problems" unfortunately don't fall under that category if I understand correctly.

It appears that anything and everything relating to connectivity or communication in South Africa has absolutely gone to shyte.
 
Never did contact me

Hi Carlo,

This is so disappointing to hear Really sorry for the frustrating experience and I would like to take this up with out Billing team.

We will be in touch shortly. ( YEAH RIGHT , He never did get in touch btw ppl can not really say I am suprised as 8 messages to them went unanswered , they obviously do not care about customers or stealing their money )
 
Web Africa dropped the balled big time.

I suspect something bigger is wrong that they are hiding

When afrihost crashed and had to build a new network it started like this.

Avoidance
Excuses
Lies
Revelation
Apologies
Court case
Admittance
Refunds
New network
 
Thor187 said:
When afrihost crashed and had to build a new network it started like this.

Avoidance
Excuses
Lies
Revelation
Apologies
Court case
Admittance
Refunds
New network
Click to expand...

And this is how Afrihost lost me as a customer for life. I would have stuck around if they manned up and admitted to the problems with a clear plan of action and a ETA. But it didn't happen that way.

Even if Afrihost pays me to become a customer, I would not do it. There are no excuses for outright dishonesty and deceit. Disgusting.
 
I am starting to wonder when shorlty turns into longly or maybe WebAfrica's definition of shortly is never , still waiting to hear why that money has not been transferred back into my account webafrica nonhelper
 
Carlo Koekemoer said:
.. I ordered a VDSL router from Webafrica for R899-00 + R100 courier money ..
Click to expand...

Carlo, I personally wouldn't even think of ordering a modem/router from an ISP.

Rather go this route, once you get refunded from Web A. - register on Uniterm Direct (dbg.co.za) in order to see what's available & their pricing (before they changed their website format, you used to be able to browse & view prices, but not anymore) :

http://shop.dbg.co.za/

They are highly regarded - eg. http://mybroadband.co.za/vb/showthread.php/506782-A-big-up-to-Uniterm-Direct - and I've bought a TP-Link from them in the past, as well ; received in a day or two after they confirmed payment, and there were no billing issues to be concerned about. You might need to do an internet transfer instead of on C/card - can't remember what their payment options are now.

https://www.facebook.com/unitermdirect/

Note that I'm in no way affiliated with Uniterm.
Also, as a MyBroadband member, you should be able to get 10% off your purchase - check with them before ordering anything.
 
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Hi Carlo,

According to the feedback received from our billing team they did contact you and explained where the issue originated from. When you checked out the service you selected you payment method as credit card and inserted your card details. This mean't that our system would then take payment directly from your card. The issue came about when you made a EFT payment to cover the router charge but our system had already started processing the payment from your card which we could not stop. This lead to the double billing.

As per your numerous telephonic discussions with our Billing team before this post, we acknowledged the issue and explained to you that we will process the refund but it could only be done on Friday, 15 July. We never once disputed that we will refund you. In all your interactions with our team we always acknowledged the issue and that you will get the refund so to say that we are thieves and never offered support is a bit strange considering all the interactions you made with our team.

Nonetheless, the issue has been fully resolved as per the call made to you by our Billing Manager on Friday afternoon. If there is anything outstanding please let me know so I can take it further.
 
WebAfrica Helper said:
Hi Carlo,

According to the feedback received from our billing team they did contact you and explained where the issue originated from. When you checked out the service you selected you payment method as credit card and inserted your card details. This mean't that our system would then take payment directly from your card. The issue came about when you made a EFT payment to cover the router charge but our system had already started processing the payment from your card which we could not stop. This lead to the double billing.

As per your numerous telephonic discussions with our Billing team before this post, we acknowledged the issue and explained to you that we will process the refund but it could only be done on Friday, 15 July. We never once disputed that we will refund you. In all your interactions with our team we always acknowledged the issue and that you will get the refund so to say that we are thieves and never offered support is a bit strange considering all the interactions you made with our team.

Nonetheless, the issue has been fully resolved as per the call made to you by our Billing Manager on Friday afternoon. If there is anything outstanding please let me know so I can take it further.
Click to expand...

What really got me mad is I emailed proof of payment , I contacted your company and they said no problem it has been marked as such and YET you still try and take money every single day till you succeeded , no problem trying to take money every single day but when you lot have to pay it back you only can do it once a week , btw NO ONE contacted me I always had to contact your company and to this day no one has even replied to the ticket i opened to confirm the address was right not to mention all the other tickets that went un answered your service is rubbish plain and simple .
 
Carlo Koekemoer said:
What really got me mad is I emailed proof of payment , I contacted your company and they said no problem it has been marked as such and YET you still try and take money every single day till you succeeded , no problem trying to take money every single day but when you lot have to pay it back you only can do it once a week , btw NO ONE contacted me I always had to contact your company and to this day no one has even replied to the ticket i opened to confirm the address was right not to mention all the other tickets that went un answered your service is rubbish plain and simple .
Click to expand...

Hi Carlo,

Completely understand your points here but according to notes and call recordings our team tried their utmost best to try to explain how our system works and what is going to happen but you refused to understand. Now I know that our system is not perfect and I have taken this up with our Operations Manager to see if there is any quick fixes we can implement to avoid issues like yours from happening again. But I can assure that it was never out intention to steal money from you nor refund you. As per our terms refunds are only done once a week i.e: Fridays, so it could not be done immediately and trust me if we could we would have done it the same day.

It really saddens me that you feel this way about us and maybe one day this will change as we making some great changes to our support processes which will bring a lot of smiles to our customers faces :) If there is any issues you encounter with us please do not hesitate to PM so I can personally take it up for you.

Thanks
 
I ordered a VDSL router on behalf of client from WA on 17/7/2016.
Two days later delivered at other side of the N1, no issues.

Reading many posts in this forum to re-familiarize myself with the ISP landscape in za as I detect something is not quite right at WA.

Client/ Affiliate of/for WA since 2010.
 
Looks like someone fukked up when ordering and paying and then their pride got in the way, preventing them from really listening to any explanation.

Ag nee man, Vernon....luister as die mense praat!
 
Just to mention WEbAfrica have robbed me of R1000, i have email proof. I ordered a top-up of R200 for 100gb data , cancelled right away (last november). i discovered in Feb they still charging even though i cancelled (that extra account was not even used for every month after). They confirmed cancellation, to my horror - i dont check bank account often. - but check this month and they have been debiting R490 since feb ???? "apprently" their R200 deal went up to R250 without even mentioning to existing customers - and why on earth they are charging me for an account i cancelled ??? I only got alerted to this, once my bank phoned me reported suspicious activity as beginnign of July they tried to Debit an amount of R679 !!!! WHAT THE H LOL. This from only ever using and needing a R200 100gb account, they have been milking me for months. I can only reverse up to 30 days of debit order, so the rest of that money is stolen and lost to me forever. I warn the rest of you guys, please be careful, and try ur best to monitor ur debts by these guys, and know that they continue to do their own thing regardless of email or telephonic instructions - try to make copies of any communications, or record phone calls if u are able - to protect urselves.

On a more positive note:-

Their capped offering is probably one of the best and most reliable services out there - i never get full line speed (20mb) as i would on the Likes of AfriHost & others (unless i use multiple threads) - BUT the latency is super low, browsing overall is much more positive experience. - piety they lost me as client, if anyone can recommend a good capped deal from any isp i would appreciate (max usage 80gb p/m)
 
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