Dreamer
Senior Member
LTE SmartBroadband Uncapped wireless and MultiSim - Telkom confusion
I wanted to get the MultiSim for my LTE contract so i contacted Telkom on Friday using the Online chat functionality from their website to confirm if this is possible before i go into the store.
I chatted to Mpho Kgotlelelo and she assured me that i would get a MultiSim. (Chat session attached)
On Saturday i went into the store only to be told that i have the uncapped contract which cannot get a MultiSim. When asked what Uncapped has to do with it, i was told that they don't give out MultiSim for the uncapped contracts because they would loose money ... what utter nonsense.
Telkom really need to get their act together, as every time i have to deal them i have issues with people giving out wrong / contradicting information. How can you have public facing staff that have no idea what they are talking about.
I wanted to get the MultiSim for my LTE contract so i contacted Telkom on Friday using the Online chat functionality from their website to confirm if this is possible before i go into the store.
I chatted to Mpho Kgotlelelo and she assured me that i would get a MultiSim. (Chat session attached)
On Saturday i went into the store only to be told that i have the uncapped contract which cannot get a MultiSim. When asked what Uncapped has to do with it, i was told that they don't give out MultiSim for the uncapped contracts because they would loose money ... what utter nonsense.
Telkom really need to get their act together, as every time i have to deal them i have issues with people giving out wrong / contradicting information. How can you have public facing staff that have no idea what they are talking about.
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