Reelix
Senior Member
After 2 months with no service, I've decided to keep a log of e-mails received from Afrihost, noting escalations, invoices, and technician assignments.
Fault first reported on October 17th.
Issue:
- 0's everywhere
Oct 17: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 1
Oct 19: Type of update: Afrihost has updated the fault. Usually this has the effect of moving things forward, and towards resolution in the next few days.
Oct 23: Type of update: Telkom has updated this fault from their side. This indicates that they are busy looking at the problem with your line, and are working to resolve it. As we are updated we will keep you informed.
Oct 24: Afrihost Invoice (Paid in full)
Oct 24: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 1
Oct 25: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 2
Oct 26: Type of update: Telkom has updated your fault from their side. This means that Telkom are interested in the trouble with your line, and are working to resolve it. As we recieve updates we will keep you informed.
Oct 27: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 3
Nov 2: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 2
Nov 7: Type of update: Telkom have added a progress note to the fault. What this means is that Telkom are considering the problem with your line, and have been busy to resolve it. As we recieve updates we will keep you informed.
Nov 8: Type of update: Telkom has updated the fault from their side. This means that they are considering the problem with your line, and have been working to resolve it. As we receive more updates we will keep you informed.
Nov 11: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 3
Nov 20: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 4
Nov 23: Afrihost Invoice (Paid in full)
Dec 1: Type of update: Telkom have added an update to this fault report. What this means is that they are actively engaging the problem with your line, and have been busy to address it. As we receive more updates we will keep you informed.
Dec 4: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 5
Dec 5: Type of update: Telkom added an update to the fault. This indicates that they are considering the problem with your line, and have been busy to resolve it. As we recieve updates we will keep you up to date.
Dec 7: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 3
--- Here is where this thread was created (Dec 18) The following are updates since then ---
Dec 22: Afrihost Invoice (Paid in full)
Dec 27: First email from [email protected] (Name information removed)
Dec 27 (Another email on the same day): Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 4
Jan 8: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 5
Jan 15: Another e-mail from [email protected]
Jan 15 (2nd e-mail): Type of update: Telkom added an update to the fault. This indicates that they are busy looking at the problem with your line, and have been busy to address it. As we recieve updates we will keep you up to date.
Jan 22: Another e-mail from [email protected]
Jan 23: Afrihost Invoice (Paid in full)
Feb 07: Type of update: Telkom has made a new note about your fault. This indicates that they are interested in the trouble with your line, and have been working to resolve it. As we receive more updates we will keep you up to date.
Feb 23: Afrihost Invoice (Paid in full)
Mar 01: Type of update: Telkom have added a progress note to the fault. This means that Telkom are busy looking at the problem with your line, and are working to resolve it. As we are updated we will let you know.
Mar 02: Type of update: Telkom have added a progress note to the fault. This means that they are actively engaging the problem with your line, and have been busy towards fixing it. As we receive more updates we will keep you up to date.
Mar 03: Type of update: Telkom's automatic systems have noted that the fault is resolved. Please see if your line is functioning correctly and the fault is resolved. If the line is still faulty, please contact the Afrihost Lines department so that we can ensure the fault is not closed prematurely.
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Fault Logged: October 17 2017
Fault Fixed: March 03 2018
Total Time To Fix: 137 Days
Fault first reported on October 17th.
Issue:
Oct 17: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 1
Oct 19: Type of update: Afrihost has updated the fault. Usually this has the effect of moving things forward, and towards resolution in the next few days.
Oct 23: Type of update: Telkom has updated this fault from their side. This indicates that they are busy looking at the problem with your line, and are working to resolve it. As we are updated we will keep you informed.
Oct 24: Afrihost Invoice (Paid in full)
Oct 24: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 1
Oct 25: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 2
Oct 26: Type of update: Telkom has updated your fault from their side. This means that Telkom are interested in the trouble with your line, and are working to resolve it. As we recieve updates we will keep you informed.
Oct 27: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 3
Nov 2: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 2
Nov 7: Type of update: Telkom have added a progress note to the fault. What this means is that Telkom are considering the problem with your line, and have been busy to resolve it. As we recieve updates we will keep you informed.
Nov 8: Type of update: Telkom has updated the fault from their side. This means that they are considering the problem with your line, and have been working to resolve it. As we receive more updates we will keep you informed.
Nov 11: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 3
Nov 20: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 4
Nov 23: Afrihost Invoice (Paid in full)
Dec 1: Type of update: Telkom have added an update to this fault report. What this means is that they are actively engaging the problem with your line, and have been busy to address it. As we receive more updates we will keep you informed.
Dec 4: Type of update: Telkom has escalated the fault. This indicates that fixing the problem has not been quick and straightforward as hoped, and it is necessary to involve additional staff members to ensure that the fault is attended to.
Telkom Escalation Count: 5
Dec 5: Type of update: Telkom added an update to the fault. This indicates that they are considering the problem with your line, and have been busy to resolve it. As we recieve updates we will keep you up to date.
Dec 7: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 3
--- Here is where this thread was created (Dec 18) The following are updates since then ---
Dec 22: Afrihost Invoice (Paid in full)
Dec 27: First email from [email protected] (Name information removed)
Dec 27 (Another email on the same day): Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 4
Jan 8: Type of update: Telkom has assigned the fault to the local technical team for action in the next few days. When there are faults, the technical teams frequently face a high work load in affected areas. It is not possible to say when they will schedule action on this particular fault. It is however, on the list of things that will be attended to in the course of business, generally within the next week.
Telkom Technician Assignment Count: 5
Jan 15: Another e-mail from [email protected]
Jan 15 (2nd e-mail): Type of update: Telkom added an update to the fault. This indicates that they are busy looking at the problem with your line, and have been busy to address it. As we recieve updates we will keep you up to date.
Jan 22: Another e-mail from [email protected]
Jan 23: Afrihost Invoice (Paid in full)
Feb 07: Type of update: Telkom has made a new note about your fault. This indicates that they are interested in the trouble with your line, and have been working to resolve it. As we receive more updates we will keep you up to date.
Feb 23: Afrihost Invoice (Paid in full)
Mar 01: Type of update: Telkom have added a progress note to the fault. This means that Telkom are busy looking at the problem with your line, and are working to resolve it. As we are updated we will let you know.
Mar 02: Type of update: Telkom have added a progress note to the fault. This means that they are actively engaging the problem with your line, and have been busy towards fixing it. As we receive more updates we will keep you up to date.
Mar 03: Type of update: Telkom's automatic systems have noted that the fault is resolved. Please see if your line is functioning correctly and the fault is resolved. If the line is still faulty, please contact the Afrihost Lines department so that we can ensure the fault is not closed prematurely.
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Fault Logged: October 17 2017
Fault Fixed: March 03 2018
Total Time To Fix: 137 Days
Last edited:
Really relieved to hear this. Here's to a happy DSL connection!