Solitude
Executive Member
For some reason on both my voice packages I only received airtime and no data this month.
Has the same happened to anyone else?
Has the same happened to anyone else?
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Received no data on my voice packages
- Thread starter Solitude
- Start date
Solitude
Executive Member
Okay, I'm getting frustrated. Just got an email about cancelling my packages and then another email to say that it's been fixed.
But nothing's been fixed and I don't want to cancel anything.
Can one of the reps please contact me?
My ticket number is: XLT-995-30143
But nothing's been fixed and I don't want to cancel anything.
Can one of the reps please contact me?
My ticket number is: XLT-995-30143
Solitude
Executive Member
Okay, managed to get it sorted via the chat thingy. I hope it works next month and I hope that the support lady sent that cancellation ticket to me in error.
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Hi Solitude. Really sorry about the late reply. I'm glad to hear that our Live Chat Team managed to sort you out.
Please keep us posted and let me know if you every encounter any future issues.
Solitude
Executive Member
It happened again. 
This time on only one of my two voice packages.
This time on only one of my two voice packages.
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
It happened again.
Sorry to hear that.
Could you please PM me your account info so I can look into this?
Solitude
Executive Member
AfriFella, I sent you a pm yesterday. I would appreciate it if someone can come back to me and if I can have data on my phone over the weekend.
Solitude
Executive Member
I would really appreciate it if someone can either reply to my pm or reply to my ticket or just fix my problem.
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
I'm really sorry about this! I've escalated this to our Dev Team to investigate and figure out what's going on here.
Solitude
Executive Member
Thank you. I see my data has appeared since I last checked. I'm just very worried that next month it will happen again and then I have to struggle for someone to help me again.
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
We'll do our best to make sure that this is not the case!