i-Burst Early.Connect migration to Afrihost

LOTR

LOTR

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Hi Afripersona's

So I was part of the group that migrated from Rain to Afrihost. Unfortunately, my very first experience with Afrihost required a support ticket to be logged. Not a good show as far as I am concerned.

3 day's later, and no response to the ticket. About par for the course from AH when I read through the MyBB forums.

Ticket number is LRT-779-22262

Will I have a resolution response by Monday? Not likely is my assumption.
Can my assumption be proven wrong? Not likely is also my assumption.

Up for the challenge? Let's see.
 
LOTR said:
Hi Afripersona's

So I was part of the group that migrated from Rain to Afrihost. Unfortunately, my very first experience with Afrihost required a support ticket to be logged. Not a good show as far as I am concerned.

3 day's later, and no response to the ticket. About par for the course from AH when I read through the MyBB forums.

Ticket number is LRT-779-22262

Will I have a resolution response by Monday? Not likely is my assumption.
Can my assumption be proven wrong? Not likely is also my assumption.

Up for the challenge? Let's see.
Click to expand...

I am always up for the challenge. :) In saying this, is not good at all that your ticket has not been answered yet! You really should have had your queries answered by now. I will get one of the guys to answer this for you.
 
AfriNatic said:
I am always up for the challenge. :) In saying this, is not good at all that your ticket has not been answered yet! You really should have had your queries answered by now. I will get one of the guys to answer this for you.
Click to expand...

So I received a response a few minutes ago. The response basically proves that AH have -
1.) Stolen more than 7 Gigs of data
2.) Changed my subscription agreement I had with Rain without providing any notification of such change which appears contrary to their own T's and C's, section 10.6, and contrary to the notifications provided to me by Rain.

In terms of the T's and C's section 12.1, I now cannot cancel this migration for the end of this month, but will have to pay for the month of May for termination at the end of May only. Paying for something that is not what I was supposed to be getting is a real pain in the butt. Not sure though if I can invoke section 12.3, I don't believe so.

Sorry - but I'm gonna cancel this unwanted arrangement anyway. Bye bye Afrihost.
 
LOTR said:
So I received a response a few minutes ago. The response basically proves that AH have -
1.) Stolen more than 7 Gigs of data
2.) Changed my subscription agreement I had with Rain without providing any notification of such change which appears contrary to their own T's and C's, section 10.6, and contrary to the notifications provided to me by Rain.

In terms of the T's and C's section 12.1, I now cannot cancel this migration for the end of this month, but will have to pay for the month of May for termination at the end of May only. Paying for something that is not what I was supposed to be getting is a real pain in the butt. Not sure though if I can invoke section 12.3, I don't believe so.

Sorry - but I'm gonna cancel this unwanted arrangement anyway. Bye bye Afrihost.
Click to expand...

We definitely haven't stolen any data whatsoever. We can definitely look into if there has been any discrepancy between what was communicated by iBurst and what has been agreed and implemented.

In terms of 10.6, we haven't changed our prices, those products have remained static as offered to the general public. In the same way, section 12 would not apply since we have not breached our agreement with you.

We'd like to keep our relationship going if possible, and we're open to chatting about what your options are going forward. You're welcome to PM me.
 
AfriMan said:
We definitely haven't stolen any data whatsoever. We can definitely look into if there has been any discrepancy between what was communicated by iBurst and what has been agreed and implemented.

In terms of 10.6, we haven't changed our prices, those products have remained static as offered to the general public. In the same way, section 12 would not apply since we have not breached our agreement with you.

We'd like to keep our relationship going if possible, and we're open to chatting about what your options are going forward. You're welcome to PM me.
Click to expand...

Thanks Afriman

However, please check all the correspondence related to the ticket, and other info available from your sales/accounts dept based on my emails. I do not wish to provide all these details on a public forum, but will do so if you wish for it to be done.

Seems to me that AH have realised that the migration process was flawed and that the consumer (me) was correct in my interpretation of the conditions of the migration, and that AH failed to meet these conditions and did not provided me with the package I should have received. It would appear to me that AH have accepted my request to invoke section 12.3 (breach of agreement), and that AH is not prepared to consider anything further with this relationship.

My relationship with AH terminates end of April according to the mails just received.

Can't say it's been a pleasure dealing with AH for the 7 days that I have been a client, but so be it.

My fibre line through another ISP is ready for activation.

Bye bye Afrihost.
 
LOTR said:
Thanks Afriman

However, please check all the correspondence related to the ticket, and other info available from your sales/accounts dept based on my emails. I do not wish to provide all these details on a public forum, but will do so if you wish for it to be done.

Seems to me that AH have realised that the migration process was flawed and that the consumer (me) was correct in my interpretation of the conditions of the migration, and that AH failed to meet these conditions and did not provided me with the package I should have received. It would appear to me that AH have accepted my request to invoke section 12.3 (breach of agreement), and that AH is not prepared to consider anything further with this relationship.

My relationship with AH terminates end of April according to the mails just received.

Can't say it's been a pleasure dealing with AH for the 7 days that I have been a client, but so be it.

My fibre line through another ISP is ready for activation.

Bye bye Afrihost.
Click to expand...

You can definitely provide me with the ticket references so I can have our Quality Assurance team review. If we've lost the plot anywhere in the process, we'll definitely review and ensure we put steps in place to prevent in the future.
 
Ticket number is in the opening post.
 
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